ComplaintsforDiversified Construction Services
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This business guaranteed there work. After installation the siding on my house started falling off right away. They came out more than once to fix it including trying to attach it with some sort of glue or caulk. We have been very patient with them to fix it. Unfortunately, it continues to fall off. The current status is that they now say the warranty on their work is up. They never fixed the problem.Business response
02/20/2022
I have fixed their siding many times as customer said and yes the last piece is put on with silicone because nailing flange has to be removed this is done on all siding jobs. The customer lives an open area with few trees and there have been several storms in the past few years that have been more than capable of blowing siding off and damaging it.Customer response
02/22/2022
Complaint: ********
I am rejecting this response because:
I lived in this house with my old siding and many storms for over ten years and never had problems with my siding just falling off. The new siding is still falling off over and over, which is not acceptable. They guaranteed their work, but did not follow through with that promise.
Sincerely,
******* *****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
762 Ridge Ln
East Alton, IL 62024-2059
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.