Business ProfileforStar Auto Works, Inc.

On 5/20/2023 i purchased a 2018 **** mustang from them, i drove it home. on 5/22/2023 i and my brother went to look at the brake pads and the wheel bearings because we thought they was grinding. We spotted a crake in the engine block and transmission casing. I called my local **** dealer and was able to bring it into them and the looked at it on May 24, 2023. they confirmed the engine and transmission was cracked and needed to be replaced. I contacted the dealer and spoke with *******************. He stated that the vehicle is sold as is. I said but by ******** Law 815/ILCS 505/2L the vehicle is supposed to have a working power train component. Which this vesicle does not have. I traded in my other mustang for $15,300 and got a loan for the remainder balance of $21,318.97 through ****************** out of ********** **********. Now at this time on 5/24 thru 5/25 we are trying to resolve this issue with the dealer and they are only offering me $4,000 for the repairs, which the repairs come to $14,595.41 to start (per **** Dealer in ******** ********) So on 5/25/.2023 I called West lake Finical and aske them what i can do and the said I should talk o the fraud department and dealer compliance department. Now here it is on July 5, 2023 and i Still have no answers. Every time i them there is no update. Star Auto works still isn't willing to fix my car. We spoke to them multiply times and i even agr3eed the pay half of the $14,595 for the vehicle to be fixed but they are willing to do $4,000. And no I have no idea what to do, I don't have the money to fix this vehicle and my payments started on 7/1/2-023, but per West lake the took my auto payment off and was telling me that it should be rectified before my due date (which it has not been). I have given Star Auto works every chance to make this right.