Business ProfileforChamberlain University

I became a student on 5/2022 since that time I have paid ***** to date out of pocket and 4000 more planned on 2/22. I began a payment on 6/2023- 9/22/2023 where I would reach 80 credit hours and would quailfy for the in house Credit extension program that required the student and a co-signer to be declined by outside private student loans. Which I turned in 7/2023. On 9/22/2023 I called to set up a payment plan, check on a 2500 dollar scholarship check sent and to start my Credit extension. I spoke with a rep who applied my scholarship to my account set up a payment plan and sent me an email to confirm. A week later o get a withdrawal letter due to account balance. I call and inquire as o just set up a payment plan. I was informed that the person I spoke with on 9/22 was new and made a mistake so I now have to pay ***** per month vs 341 a month because my new balance is now on my account. I was not prepared to pay that amount as I just discussed and set up a plan that worked. I spoke with over 8 people that all told me different stories no aligning or helping my situation. So because of a employee mistake my account remained unpaid while they worked on a resolution as I was not registered and threatened to be kicked out. I finally spoke with someone to start the credit extension program in October and November who took all my info and stated it was in process. As it came closer to register for ******* I became worried as she stated I should take a month to complete. I sent a follow up email to get a reply your balance is ***** over the amount need to process your *** I call family and friends and pay 1000 as im collecting the remaining I call to and speak with a finance representative that the *** program and has been put on a permanent hold as December. Completely confused I contact the president who reaches out to the finance manager who informs me there that the *** ended oct- Nov, and I could not be grandfathered in. I want this honored.