6 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Cody O
5 stars02/21/2024
From start to finish they were very clear on pricing and install and they were able to get my gutters in just days after speaking to them! Highly recommendReview from Annette L.
2 stars04/11/2023
Total Roofing is out to make top dollar on the roofing jobs they accept. After they realized I wanted just an overlay & not a tear off they would not write a new proposal & indicated no because theres an existing leak. True but that section of the roof only has one layer, its not like my roof has more than one layer of shingles. Its hard to believe a leak means, a tear off is mandatory! Well anyway I appreciate BBB doing what they can, especially since Im a senior!
Total Roofing & Construction Services, Inc. Response
04/12/2023
We are not seeking top dollar from this homeowner. We are seeking to do the correct and ethical thing per our services. If we cannot assure our homeowners of a proper installation, manufacturer warranty, and TRC warranty we advise a tear-off, especially when an active leak is occurring. If a home has an active leak this means the plywood is bad and needs to be replaced. Installing a second layer does not solve this issue and only increases the cost in the future. This is why our representative was instructed to inform them that a tear-off is the only thing our company would provide. There may be a company or "handyman" that will do what is requested, but as a licensed, bonded, and insured contractor we want to insure the roof will last 10+ years and is done right.We apologize that the homeowner is not getting exactly what she wants, but as per the manufacturer and condition it's not professionally recomended.Review from JEFF Q
1 star05/02/2022
Twice they have not shown up to scheduled appointments. Days after 2nd missed appointment i sent an email to inform company of the situation. It is now several days after the email and I have yet to hear any response still.Total Roofing & Construction Services, Inc. Response
04/12/2023
****, our records showed that ******* did have to reschedule due to an appointment being made on our website and we were in the early stages of online booking tool. We apologize for the confusion, but he did make it out on the second time to provide the estimate/advice. Our notes state you were unsure if you were getting a new roofing system, repairing, or filing a claim at the time or contacting a ***** to proceed with the work. No work was completed or signed and we have not actually completed any services.******* sent over the estimate for a complete tear-off and advice if you were pursuing an insurance claim, in which was the last notes. If there is anything you need please do not hesitate and contact our office anytime.Review from Greg F
5 stars12/15/2021
Great company to work with they helped me out when I had a tree fall down on my roof. They came out right away!!!Review from Eric C
5 stars08/27/2021
These guys are the roofing pros in ***. I purchased an investment home which went through a bad winter with ice dam build up. I was having a hard time finding a company to work on the flat roof. I was able to connect with ******* and he was extremely knowledgeable and professional. During the quoting phase, I encountered bad leaks and extreme storms ahead. These guys immediately tarped off my roof to prevent severe damage even though they were booked. That type of service sold me. They finished the job promptly and with high quality. Awesome company that I will be working with again!Review from Tracy F
1 star07/26/2021
This is one heartless company. Had two condominium buildings occupied by seniors and people with underlying conditions disconnected from their air units for over a week in sweltering 90 degree weather. **************** is horrible, nobody knows anything or they will give you a false answer to get you off their back. I WOULD NEVER IN A MILLION YEARS RECOMMEND THIS COMPANY.Total Roofing & Construction Services, Inc. Response
04/12/2023
We were installing the new roofing systems on your units. When replacing a commercial roofing system, anything on the roof needs to be lifted up and reviewed if in working shape. The air conditioning units were in dissatisficatory shape and needed to be replaced. Our staff went the extra mile of refilling them with ****** to help the units somewhat work. We informed the *************************** that they need to be replaced and the issue became whose responsible the *** or the homeowner. We were hired to replace the roofing system and unfortunately in doing so the ** will need to be moved and manipulated to ensure you receive a good roofing system. This review is not appropriate as we had no control over the age and working condition of the existing units along with the weather during this time frame.
Customer Review Rating
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