Complaints

This profile includes complaints for Feldco Windows, Siding & Doors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Feldco Windows, Siding & Doors

  6300 N River Rd Rosemont, IL 60018-4206

• 

  Feldco Windows, Siding & Doors

  9932 South Western Avenue Chicago, IL 60643

• 

  Feldco Windows, Siding & Doors

  5801 South Pennsylvania Avenue Cudahy, WI 53110-2456

• 

  Feldco Windows, Siding & Doors

  7540 W Irving Park Rd Norridge, IL 60706-2104

• 

  Feldco Windows, Siding & Doors

  401 W Boden St Milwaukee, WI 53207-6275

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesman came , took pictures and measured. The doirbell at the front door was clearly visible through the whole process. The day if install they told me I had to move the doorbell. In this case it would require an electrician and complete rewiring. The salesman did not tell me that the door would be placed outside of the original door frame thus blocking any access to the doorbell and the wiring. Due to a safety concern the doorbell and camera are necessary. ***** has refused to refund any portion of the down payment. Yet they are at fault as none of this was stated at the time of sale. He assured me the door would fit.

  Business Response

  Date: 10/06/2025

  A resolution was agreed to between the customer and the Operations Manager on 10/2.

  Customer Answer

  Date: 10/06/2025

   
  Complaint: 23946803
  
  I am rejecting this response because:  I agreed to have a person come to the home and check the status of moving the door bell.  This person has not arrived at my home.  The door has not been installed and I still doubt the ability to move the doorbell.  I don't even know if the person they are supposedly sending out is a certified electrician.  I won't consider this resolved until either the door is properly installed or I have received money back from Feldco.
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 10/13/2025

  Installer arrived as scheduled on 10/6 as scheduled to move the door **** and prep the door for installation. Customer refused to let the installer perform the work he was scheduled to do that day. Feldco has the capability to perform the installation as contracted, and intends to perform the installation as contracted, still working with the home owner to get a date scheduled to complete the work.

  Customer Answer

  Date: 10/13/2025

   
  Complaint: 23946803
  
  I am rejecting this response because:
  Felco seems to be looking for every excuse to not refund the money.  The offer today was to return $99 of the downpayment.  This is unacceptable.  Yes they sent someone to look at the door and doorbell.  The person who came told me that they could remove a portion of the inside door frame and they MIGHT be able to see the wiring behind the doorbell.  He confirmed that there was not enough wire to complete the task.  I understand that the wiring is low voltage but this man is not an electrician, he could not guarantee that the wires could be accessed, and he could not guarantee that no damage would be done to the drywall around the area where they proposed the work.  This was Feldco's mistake from the start.  I should not be expected to have this much done to install a screen door for whatever reason must hang outside of the existing doorframe rather than inside the space already there and capable of holding just about any other screen door on the market.  The person I spoke with changed just about everything that was said to me when the person came out. $99 isn't enough compensation for a mistake that they made.

  I am filing a formal complaint with the *******************************************************************

  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/2/24 I had 2 bathroom windows installed, a new roof, gutters, fascia and soffit work done to my home from Feldco . I paid $35,232.00 for the work.Feldco promised me a full roof tear off and replacement of faulty/soft damaged wood on the roof and on the (fascia) plank per the contract. My nature of this dispute is; Feldcos failure to do repairs per the stipulation of the contract. They did not replace the existing plank boards that were severely warped, instead they wrapped the existing warped plank boards with the fascia. They also did not change out any of the soft boards on my roof. The new gutters, down spouts, bands and end caps are different colors. The gutter color doesnt match the fascia and soffit color. Some gutters have 2, 3, 4 different colors. The screen porch joined to my home they didnt install a roof vent as I had done on my house roof. The fascia around my home have seems under a few windows is this proper? People who see it and a couple Feldco installers say NO, but Feldco managers say YES. The 2 windows installed, they did not caulk around them. This would have let rain, insects and whatever else get inside. Feldco has been out to my home 4 times trying to match the gutters to all be uniform and match the fascia and soffit but it's been unsuccessful. They stopped reaching out to me. I called Corporate, then I got a call the next day, but told him i wasn't gonna deal with the same people I'm getting no where with. I would like to try and get a refund, and if that's not possible, I would like ALL the work re-done the correct way. No repairing where they messed up.Thank you,*********

  Business Response

  Date: 09/17/2025

  Sales and Operations manager met with customer and inspected the installation on 9/11/2025. *** request additional work be done, that was not paid for in the original contract. Customer and Managers agreed that it could be done at additional cost and would follow up with the cost. Sales Manager followed back up on 9/16 to discuss costs with the customer and left a voicemail for her to return his call. We have yet to hear back from the customer to finalize the resolution but are in the process of working through it with her as the deadline to respond to the BBB comes due.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Feldco in March 2025 to replace 2 windows and an outer balcony door. The work was done in mid-April this year. But in the process of replacing the balcony door, they removed a retractable screen door from the doorway and never communicated to us that it would not be put back on. Both the salesman we worked with, the the measuring tech deferred the decision on the screen door to the installers. Their communication was poor throughout the process. We would never have scheduled the door replacement if they told us the screen door would be taken down and not replaced. When it was brought to their attention the Salesman told me he would have to get his Mgr's okj to reimburse to pay for a new screen door. The Mgr told me that they do not make retractable screen doors, so I asked him to reimburse us $200.00 towards a new one (the cost is closer to |$235.00) and I would return the 2 $100.00 gift cards they gave us. Numerous calls to both of them resulted in unreturned messages. Our present screen door is to narrow for the doorway now. The business has refused to help us replace the screen door or admit to not warning us that it would be taken off and not replaced installed back on.

  Business Response

  Date: 06/26/2025

  General Manager and customer reached a resolution to this issue.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My next door neighbor asked me **uld ** use my yard so that her roof and chimney **uld be installed, no problem just one request I asked, just dont break my flowers. When chimney was repaired some of my flower were damaged. I explain to neighbor what had happened and to let other people know please dont break my flowers and she said when she called Feldco they laugh and said we heard about her and her flowers. So when the crew came to install roof I kindly asked not to break my flowers and guy proceeded through my flowers owners farther walked through flowers started to talk in Spanish . I can only imagine. I called feldco and asked to meet with someone to express my **ncerns. *** from Milwaukee branch came out and introduce me to the owner. I express my **ncerns and told the owner what happened that morning and described the person who disrespected me and he said that was his farther and indicated he **uldnt do anything but that he would talk to his farther. *** ask if they use some type of equipment to catch roof as they tore off. I said no problem my flowers my **ncerns not to destroy flowers as roof was being torn down. They protected flowers. When they started to install roof, disaster. Plastics, strips and other pieces of something were thrown on flowers breaking them. I called *** but was told by ****** he was out for the weekend. So I asked ****** to call the owner of the **ntractor ** to let them know my **ncerns and he said he would and call me back, he didnt call back. My flowers are broken and I want to be **mpensated for them and my labor (I am 75 years young) all manual for me not an easy task.

  Business Response

  Date: 06/26/2025

  Per the terms and conditions of the contract with our customer, ******************** is not responsible to damage to landscaping. Our customer who signed this contract understands landscaping issues are her responsibility and has reached out to Ms. ******* to resolve the issue with her.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a feldco customer I purchased new ********************** and sliding doors throughout my home. Feldco advertises a life time warranty, which is not true. I had an issue with my sliding door lock and called in to customer service where I was told to have someone come look at the issue it would be $130 bucks. With no other option i was forced to pay the $130 bucks to have someone come and look at the problem, technical arrived today was here maybe 5 minutes and stated he had to order a new lock. Originally I am told I am under warranty installation and parts are covered under warranty as long as damage is due to normal wear and tear. I then get a call from feldco advising to repair the lock there would be an additional 60 dollar charge to pay for labor? So now Im totaling almost 200 to get a lock fixed on a sliding door that has a lifetime warranty!! This is deceptive practices and I am curious as to how to file a complaint at the corporate level and refund my money spent on repair for a product that is supposed to be under warranty. This is a horrible practice to take advantage of the customer/consumer and ******************** should be held accountable because they are not holding up their end of the purchase. Their advertised commercial states LIFE TIME WARRANTY I will have to pay 190 to have a patio sliding lock replaced. Wheres the warranty in that if Im paying for the cost of the lock. Its deceptive!!! I paid for a product I want it to work, if it breaks due to normal wear and tear as stated it should be covered lifetime under warranty and not the sneak prices to have an individual fix the product and your company makes a profit.

  Business Response

  Date: 06/23/2025

  Operations Manager spoke with customer and reached a resolution. Appointment is scheduled for when parts arrive.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have 3 windows that the top half will not stay up. We contacted them 3 times April 3 requesting service. 2 weeks later they finally returned call and set up service for May 15. A technician came but did not have needed parts . Told it would be a week for product to be ordered. Ten days later they called to set up a repair for June 10. Waited for them to come today but called hour after scheduled time stating they did not have parts and they would have to be ordered. I asked to talk to manager and after 2 calls still have not had a response. I want my service fee refunded and the repairs to be completed. We cannot open windows and one will not fully close.

  Business Response

  Date: 06/23/2025

  General Manager spoke with customer and agreed to a resolution. The completion date is scheduled for when the parts arrive.

  Customer Answer

  Date: 06/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Filyes

• Initial Complaint

  Date:05/19/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed contract 5/10 and put 50% down which was $ *****. On 5/15 my AC went out on my house. Tried to get my deposit back to reallocate the funds to the **** system. FELDCO REFUSES TO REFUND MY MONEY prior to installation. They never even scheduled an installation date. Feldco took me for 2k, they refuse to give me the windows and they refuse to return the deposit. This company has gone down hill. I would never hire them again or recommend them again for their unwillingness to work with me during this emergency situation. ** Deonti ****** needs to be fired. Terrible business person.

  Business Response

  Date: 05/28/2025

  The customer and our ************************ of Sales agreed to a resolution on this matter.

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Windows back in October 2024. They have made to many mistakes bringing out the wrong size Windows. Then now in January 2025 the bring the correct size window but the wrong color. Then I've m8ssed two days pay for their mistakes and they only compensated me for one days time.. They also are trying to convince me of the color I choose. I'm very aware of what color I wanted and what I picked... Now that I wish to cancel.. They will not refund my money...

  Business Response

  Date: 01/31/2025

  A resolution has been agreed upon with the customer.

• Initial Complaint

  Date:10/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested a refund and to cancel for the following reason: Due to breach I am asking to cancel this contract and they are refusing to return my money.1.Incorrect Window Sizes: Despite two separate measurements, the windows provided during the first installation attempt were not the correct size, preventing the completion of the project.2.Incorrect ************** During the second installation attempt, the window grates provided were white instead of the agreed-upon wood tone that was meant to match the panels of the windows, deviating from the contracted design specifications. What is noted within the contract related to the grids was an error and lack of communication from your sales representative. As he was in my home and I showed him new windows installed by another company and asked for the exact look and feel. (See picture of my current windows and what was installed below)image0.jpeg image1.jpeg 3.Project Timeline Delays: The original project completion date was scheduled for September 23rd, yet the windows were not installed due to sizing issues. A second attempt on October 4th was also unsuccessful due to design discrepancies.4.Consistent Miscommunication: There has been ongoing miscommunication regarding key project elements, resulting in delays and an overall lack of clarity regarding the completion of the work.5.Poor Customer Experience: The repeated errors and lack of communication have led to a substandard customer experience, which I find unacceptable.These issues represent a clear breach of the contract terms and have caused significant inconvenience and frustration on my part. I am requesting that all further actions related to this contract be immediately ceased and that any fees or charges be waived

  Business Response

  Date: 10/21/2024

  The customer and sales manager agreed to a resolution.

  Customer Answer

  Date: 10/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had Feldco come out and give us a quote for the windows on the front of our house to be replaced. We were happy with their quote and decided to move forward on August 13th of 2024 with them. We paid them half down and agreed we'd pay the second half after the installation. They ended up sending someone to come and measure the windows twice to be sure they had the correct measurements. Windows were then installed on Sept 20th and that's when things went wrong. We had 3 full sized windows and 2 transom windows replaced. Two men showed up in an unmarked truck and trailer to do the work. They argued the entire day. Our children were home and their language was horrible. The install day was a VERY hot day and they left our front door open the entire day letting any sort of cool air out that our air conditioner couldn't keep *****, the install. They cut 2x4s and lined our windows on all 4 sides with a 2x4 first before the installed the windows. The 2x4s are exposed on the inside of our house and on the top of one of the windows it doesn't fit at all so there are 2 2x4s stacked on top of each other with spray foam as well. There is a mess of caulking on the outside of the house on our new siding as well as caulk on the new windows. One window has crooked grid lines on the inside of the window and the window isn't level. This was mentioned to the installers and he said it's ok b/c the shash works. We were told that there would be NOTHING for us to do after the new windows were installed, but they installers told us we'd have to paint over the exposed 2x4s on the inside of the house. They also put so many tacks of nails to tack down our current trim that it's ruined. There are so many holes in the trim now and it has to be take off and replaced.We currently owe them another $3250 for a total to be paid of $6500.

  Business Response

  Date: 10/05/2024

  A resolution was agreed to and signed by the customer on 9/24/2024. An appointment is scheduled with the customer for 10/9/2024 to complete the rest of the service.

  Customer Answer

  Date: 10/16/2024

  Complaint: 22329529
  
  I am rejecting this response because: The reason I didn't respond back yet is b/c they didn't come out the day that was scheduled and I've been waiting for them to come and fix my windows.
  
  Sincerely,
  
  **** Wise  

  Business Response

  Date: 10/17/2024

  The resolution agreement the customer agreed to and signed is still in place and being carried out by Feldco. The customer forgot about the appointment scheduled on 10/9 and was not home when we arrived. It was rescheduled for 10/16. On 10/16, it was noticed the sash replacement came the wrong size and had to be re-ordered. When the correct sash size comes in, everything will be completed.

  Customer Answer

  Date: 10/17/2024

   
  Complaint: 22329529
  
  I am rejecting this response because their response is a straight up lie and they know it.
  
  I was home standing in my kitchen in my pajamas when the contractor showed up. My husband answered the door and asked the contractor to wait b/c we needed to figure out how we were going to move the furniture and what to do with our children since we didn't know they would be there. I was told by Feldco (*****) on 9/25 that the contractor5 (****) would call me with a time frame prior to coming out so we would know when to expect him on 10/4. I work from home and can't take off work on a whim.  Since, Feldco never called to give me a time and ***** never gave me a time over the phone on 9/25 I thought they had forgotten to come.  
  
  After asking the contractor to wait, we decided to reschedule b/c we have so much furniture to move and didn't do that ahead of time b/c it's in the room our children sleep and we weren't give a time frame of when to expect them.
  
  This is when i called ***** and he lied over the phone and told me that **** the contractor did call and he was looking at his call logs showing that he did call me ahead of time to confirm his arrival.  I didn't mention any of that conversation to the contractor when he came on 10/9....one of the first things he said to us when he arrived at our house is sorry for the miscommunication last week, he didn't know he was supposed to call me to confirm a time. He would have if he knew to call me.  Some one is lying to the customer.  That's terrible business.
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 10/22/2024

  The appointment is scheduled with the customer for 10/30/2024 to complete the final portion of the agreement.

  Customer Answer

  Date: 11/12/2024

  Complaint: 22329529
  
  I am rejecting this response because: I'd like to add more information to this case. Feldco has been out to our house two more times since the last update to this case. At this point....we are ready to be done working with them.  The sash for the crooked grid has been replaced, but after it was put in, the window didn't work properly.  So, we had to call Feldco and schedule them to come out ANOTHER time.  If they'd do this correctly the first time.  On 11/8 they came out and adjusted the window and now it's working better.  That same window still is crooked from the initial install, but they don't want to come and completely remove and install the window correctly stating that it shouldn't cause us any issues down the road.  They've offered to take $250 off our bill, which is a slap in the face, but they will not work with us at all. They've also stated that our old binds can be installed into the window and will not void our warranty so we will be installing them into the window below the transom window and hopefully that works as they say it will.  I wish they were a company that would recognize how difficult this process has been.
  
  Sincerely,
  
  **** Wise    

  Business Response

  Date: 11/18/2024

  The issues from the signed problem and solution agreement have all been rectified as we agreed to. The windows are operating as they are supposed to. Feldco has apologized for the inconveniences and reduced the balance due, acknowledging them.