We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Asset Recovery Solutions, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 106 total complaints in the last 3 years.
  • 42 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is repeatedly contacting me and now my family members. I, like many others, have no current obligations with this company.

    Business Response

    Date: 06/25/2025

    Dear Miss. ******:

    I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the Upstart account assignee of ************ that was placed with us for collection.    

    Your account was charged off in December of 2024. The account was sold to ******************** and placed with our office to assist you in resolving this outstanding matter prior to your account being placed with an attorney in your local area. We have placed your account in a cease communication status,however we can still work with you to assist you with resolving the balance.  

    If you would like us to assist you further in this matter, you can reach us directly at ************** or review your options at ****************************** feel free to chat with one of our live agents at 
    *******************************************

    Thank you for the opportunity to respond.

  • Initial Complaint

    Date:06/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received multiple calls on my personal phone number - and 2 separate work numbers with in minutes of each other - the number also shows up as SPAM - my employer has nothing to do with the alleged debt nor do they allow personal calls at my work place - when I called them to tell them to stop contacting anyone but me about the alleged debt I was told by ****** it was in my best interest to speak with her - I perceived this to be a threat. I told her I did not want to receive any information over the phone and they were to contact me by ******* and only US Mail - the extent to the multiple calls is harassing and excessive and they should not be contacting my employer or me other than via US Mail! If I owe a debt they can send me the correct verifiable information in the mail!

    Business Response

    Date: 06/25/2025

    Dear Miss. *********:

    I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the Upstart account assignee of ************ that was placed with us for collection.    

    Your account was charged off in April of 2023. The account was sold to ******************** and placed with our office to assist you in resolving this outstanding matter prior to your account being placed with an attorney in your local area. We have placed your account in a cease communication status, however we can still work with you to assist you with resolving the balance.  

    If you would like us to assist you further in this matter, you can reach us directly at ************** or review your options at ****************************** feel free to chat with one of our live agents at 
    *******************************************

    Thank you for the opportunity to respond

  • Initial Complaint

    Date:06/20/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting calls from this company after specifically telling them to stop and have requested documentation to validate any debt. They will not stop calling.

    Business Response

    Date: 06/24/2025

    Dear Mr. ***************** am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the Upstart Network account that was placed with us for collection.    

    We have placed your account in a cease communication status and have notified our client of your request. You will not receive any further calls from our office.We are willing to assist you in resolving this matter, if you would like to settle this account, you can review your options at our portal link below. I have also attached to this complaint the documents you have requested to validate this debt.         

    If you would like us to assist you further in this matter, you can reach us directly at ************** or review your options at ****************************** feel free to chat with one of our live agents at 
    *******************************************

    Thank you for the opportunity to respond.

  • Initial Complaint

    Date:06/10/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Asset recovery solutions, I do not have a contract with Asset recovery solutions, they did not provide me with the original contract as I requested.

    Business Response

    Date: 06/17/2025

    Dear Miss. *********:

    I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the *********************** account that was placed with us for collection.    

    We have attached the validation of debt documents that you have requested. We have placed your account in a cease communication status to allow you to review them.  

     If you would like us to assist you further in this matter, you can reach us directly at ************** or review your options at ****************************** feel free to chat with one of our live agents at 
    *******************************************


    Thank you for the opportunity to respond.

  • Initial Complaint

    Date:05/16/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday May 13th, 2025 I contacted Asset Recovery Solutions, LLC to set up a payment agree for a delinquent account they were in possession of. I told them I couldn't pay anymore than $25/month. I was informed the original creditor was requiring a monthly amount of $111.24. I them I couldn't afford that. I told them I could do $25/month. The agent I was speaking with that I could make anytime payments via their payment portal on their website. I informed him I'd make a payment of $25 on Friday, May 16th, 2025 (today). He said he'd make a note on my account stating as such. Today, Friday May 16th, 2025, I logged in to make a payment. It says my account is no longer able to be accessed. I contact them again. The agent I speak with tells me he doesn't know if my account is still in their possession. I tell him that's impossible as I spoke with someone only 2 days prior. He says he doesn't know if the account is still there. I tell him that I was assured that I could make a payment today. He transfers me to the manager. The manager explains to me that my account was transferred back to the original creditor on Wednesday, May 14th, 2025. The day after I spoke with them and was told I'd be able to make a payment today. I tell her that's unfair. She said it happens all the time and it's out of their control. I said they are liars and that they said i could make a payment today. I said that's misleading and I was never told that. I call them liars several times because they lied to and mislead me. They never explained this to me. She said she reached out to the original creditor to see if the account could be sent back to them. They lied to me and never informed me that my account could potentially be sent back. How was I to know that?Furthermore, I only received the debt validation from them on April 4/23/2025. The manager told me my account had been with them since January of 2025. I never received validation from them until a couple of weeks ago. 

    Business Response

    Date: 05/21/2025

    Dear Miss. *****:

    I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the ************ account assignee of ************ Bank that was placed with us for collection.    

    Your account was recalled, however we were able to get the account reopened and we are able to assist you with this matter. It appears that we spoke to you again on the 19th of May and you indicated that you intended to make a payment that day. To date we have not received a payment from you, failure to make a payment will result in your account being recalled again.  

    If you would like us to assist you further in this matter, you can reach us directly at ************** or review your options at ****************************** feel free to chat with one of our live agents at 
    *******************************************

    Thank you for the opportunity to respond

  • Initial Complaint

    Date:05/07/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ASSET RECOVERY SOLUTION Power and I do not recall or have contract with 07 *********************************.

    Business Response

    Date: 05/27/2025

    Dear ****** Oeast:

    I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the ******************************************************** account that was placed with us for collection.    

    We have attached the validation of debt documents for the account that was placed with our office. We have removed our tradeline to allow you time to review the documents that we have provided in this response.  

     If you would like us to assist you further in this matter, you can reach us directly at ************** or review your options at ****************************** feel free to chat with one of our live agents at 
    *******************************************


    Thank you for the opportunity to respond.

  • Initial Complaint

    Date:04/15/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/15/25 at 2:30 pm I received a very unprofessional phone call from the company. My husband was actually in the middle of having surgery done today . the guy on the phone yelled at me as i tried to explain to him this was not a good time and I was not who he was looking for. He then proceeded to read tons of information out and give out a social security number that was NOT mine. I got him so flustered he slam the phone down. I am on disability and have not even been contact by this agency until today . I Am appalled that social security information would be read allowed the ENTIRE NUMBER even though it was NOT me it still should not have been done AT ALL!!! that violates peoples privacy and security concerns!! I wish for my number to be removed as i am permanently disabled and protected by the Americans with disabilities act . if anymore contact verbal or written occurs I will sue for emotional damage. there is NO EXCUSE FOR RUDE AND NASTY DEBT COLLECTORS!! NO EXCUSE! I did not catch the guys name because he had me so angry and said before he hung up " he didn't know anything anymore" i would suggest he learns how to treat and talk to another human being and a lady at that. I wish to have no further contact with this company and want any and all forms to cease PERIOD or I WILL SUE! you majorly violated privacy. i hope no one else's social security number gets read out loud . please DO NOT CONTACT ME AGAIN or my attorney will be suing. 

    Business Response

    Date: 04/16/2025

    Good afternoon.

     

    We do not show any record of this consumer name in our database. Please provide additional information such as the full name of the consumer and the number that was dialed so that we may research this matter.

     

    Thank you.

  • Initial Complaint

    Date:04/10/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

    Business Response

    Date: 04/15/2025

    Dear Miss. *****:

    I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the Upstart account assignee of **************** that was placed with us for collection.    

    We have placed your account in a cease communication status  and you will not receive any further communication from our office. We have also notified our client of your request from cease communication.

    If you would like us to assist you further in this matter, you can reach us directly at ************** or review your options at ****************************** feel free to chat with one of our live agents at 
    *******************************************

    Thank you for the opportunity to respond.

  • Initial Complaint

    Date:03/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business continues to call me after they were told that I have a life threatening condition and no longer are able to work and sometimes I have a hard time verbalizing. I have ALS and is on SSI disability and unable to pay any personal loans. They contact SSI for proof.

    Business Response

    Date: 03/27/2025

    Dear Mr. ******************* am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the ******* account that was placed with us for collection.    

    We have placed your account in a cease communication status and have notified our client of your request. You will not receive any further calls from our office.        

    If you would like us to assist you further in this matter, you can reach us directly at ************** or review your options at ****************************** feel free to chat with one of our live agents at 
    *******************************************

    Thank you for the opportunity to respond

  • Initial Complaint

    Date:03/15/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ****************** ,I do not have a contract with Asset Recovery Solutions, LLC they did not provide me with the original contract as i requested. 

    Business Response

    Date: 03/26/2025

    Dear Mr. *************** am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the Climb Investco account that was placed with us for collection.    

    Please find attached the original loan package you have requested. The loan date was June 14th, 2024, your loan charged off on January 19th, 2025. Please review the contract and contact our office for further assistance in resolving this matter.

     If you would like us to assist you further in this matter, you can reach us directly at ************** or review your options at **********************  or feel free to chat with one of our live agents at 
    *******************************************

    Thank you for the opportunity to respond.

Asset Recovery Solutions, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.