Customer ReviewsforNorthwest Property & Financial Management

We had a roof leak. Contacted them and sent EMT out here. Found out it was from bad flashing on the roof around the pipe. He came back after contacting **** several times to get him out cause we wanted to paint and wanted the leak to be taken care of on the roof which that leak cause a leak on our ceiling. We ourselves fixed the ceiling after we think he fixed the roof. We were kind enough when he checked the pipe in the attic to have him use our extended ladder. He was up there approx if this much 15 minutes came down and said your all set. Then I get a bill from the board for some bogas charges that he fixed the our ceiling. That was settle after calls to EMT which the board banded them from coming out to make sure the work on the roof was done in June 2023. The bill came to us about a month ago. Talked to EMT they adjusted it cause we repaired the ceiling. Now they are charging me cause he went up in the attic and said he insulated the pipe. I went up there and took pictures The insulation is laying on the attic floor and I should not be able to see the sky if the flashing was done correctly. Now since the ceiling leak was from the flashing on the roof where the pipe was, there should be no charge to me cause the association takes care of the roof. But getting charged$78,00 cause he was up there about 15 minutes to put the insulation on the floor??? It came from the roof and that pipe did not have to be insulated cause it never was and it is a Double Wall Pipe.. I had Hud do a inspection here when refinancing,, no leaks anywhere.. We have a new Association now. Better we hope. We reached out to the old association many times about this and never heard anything back until the bill came. Dated July 2023. EMT is backed in a corner cause the association did not pay bills. Now being charged for having him look at the pipe, that the leak came FROM THE FLASHING ON THE ***** I would not ever live in a condo again. Rules they put out never followed up on any complaints.

Hi *** - As you know, you had spoken with **** several times about this matter. She put you in direct contact with the maintenance technician. The ***** of ********* of your Association made the decision to not have EMT work on the property in the future. It was also the ***** of *********' decision to bill back all interior work to the homeowner. We take direction from your ***** of ********* and have mentioned that you should contact them directly about their decisions or attend a meeting. We no longer manage your Association and advise that you contact your new firm and ask that they address your concerns with the *****.

They have been our property management company for several years. ********* Oaks has gone down hill a little more every year. They do the minimum and fail to return calls when they do not want to deal with item. I love my place - why would I move - because of the them - if you are looking for a management company run from them

Thank you for your feedback. As you are aware, the ***** of ********* makes all financial decisions regarding work done on the property. We encourage homeowners to attend ***** meetings in order to address any concerns with the ***** of *********. In regard to communication and returned phone calls, this will be addressed internally.