ComplaintsforNorthwest Property & Financial Management

• Initial Complaint

  01/27/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We owned a condo in the ********************** in *******, ******** which was managed by ***. We sold the condo on July 25, 2023. We had already paid the association fees for August and assumed we would get a refund. In October we received an invoice for September, which included a late fee. I called and explained the situation and was told that we would be sent a refund for the August payment. No check arrived, so we called back in December and left a voice message. No one returned our calls, so I started to call daily in January. I can reach the receptionist, but she sends my call to the same person in accounting who never answers the phone, so I leave a voice mail. I have asked to be connected to a real person, but am always told that ****** is the person I need to speak with. The receptionists are rude and tell me ****** is very busy and always on the phone. They refuse to send my call to anyone else.

  Business response

  01/29/2024

  Per the Paid Assessment Letter that you received at closing, the credit was applied to the buyer for the following two months. I have attached the Paid Assessment Letter for your review.

  Customer response

  01/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/04/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am a Condo owner of 4 years in ************* Colonies waterfront community in ******** **. We are comprised of condos and townhouses. We have 3 associations. Northwest Property Management represents us in all 3 phases. NWP management is habitually failing our management needs. Not sure if it's the company or just our assigned Manager, *****. We are being so seriously underserved that we have crises developing in many areas of management. We are close to falling in debt in our main HOA due to incomplete accounting and reporting by NWP. Promises made over a year ago when the relationship began, such as NWP building a website, reporting of minutes, enforcing rules, upcoming elections and other notices are not posted or posted late and useless. Our Phase 3 election this spring never met quorum in the first election meeting. It was never rescheduled and voters have not been able to vote... the previous board just assumed office without a vote and no objection or guidance from NWP. This is a case of "Nobody really cares" emanating from Northwest Property Management. Our association is flailing for guidance and none is forthcoming!

  Business response

  07/20/2023

  The designated ********************* Manager for the three Associations is on site multiple times per month and in constant communication with the ***** of ********* for all three Associations. The *** is not in jeopardy of falling into debt and you are welcome to attend the *** meetings at which the financial state of the Association is discussed. In regards to the website, the ***** of ********* never contracted a full website. However, the Association does have a portal on which information can be obtained by homeowners and ***** Members. Meeting minutes are not shared until they are approved, which is why you will not see minutes added to the portal immediately after the meeting.

  Regarding the Annual Meeting, the existing ***** of ********* will roll over when quorum is not reached. It is the responsibility of the homeowners to attend the Annual Meeting to make quorum in order to hold the election. If quorum is not met, the Annual Meeting is not rescheduled.

• Initial Complaint

  05/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Poor management of a condo association in ********* **. The condo management company refused to reimburse me for a ceiling repair - because, in essence, I waited to long between bugging them. They were not the initial management company at the time of the issue.I recent repaired the ceiling myself since I was selling. Now, they will not reimburse me. Also, they erroneously removed an assessment fee after I had already paid for that month. They are also dragging their feet on that refund.I see that this company is a member of the BBB? Really. The ****** remarks on the company are terrible.

  Business response

  05/23/2022

  The homeowner waited 11 years to contact the Management Company regarding a water stain on her ceiling. The homeowner provided no additional information about the repairs, if any, that were coordinated by a previous Management Company 11 years prior. We were not given any records to confirm whether this work was completed and paid for by the Association. The homeowner had the water stain repaired on her own and submitted the invoice to the ***** to be reimbursed. The ***** of ********* declined the reimbursement since there were no records to show that work was completed by the Association in 2011.

   

  In regard to reimbursement for overpayment, the homeowner closed on the sale of their unit on April 21, 2022. Northwest Property Management has 30 days to provide reimbursement once we receive the closing documents from the title company. The Property Manager advised the homeowner of this and also let her know that as soon as we received an update from ********************* on the reimbursement check she would be contacted.

  Customer response

  06/03/2022

   
  Complaint: 17218769
  
  I am rejecting this response because:

  I have just realized that all of the responses have been on a file on line.  I never received a message from the BBB until this week regarding the Northwest Property Management's response.

  
  

  In defense of my request for the ceiling repair, the Northwest Property Management Company did respond initially with saying that they were having a hard time finding a repair person - at that time, they never said that it would not be paid for because it had been too long....  I guess I could say the same thing since they were not removing the correct assessment amount - and wanted the back assessment paid - maybe I should have said that was their error and tough.

  
  

  This company is shady.  Their business practices are slimey.  I disagree with their response and still have not been paid back the refund.   I closed over 30 days ago.

  
  

  
  Sincerely,
  
  *******************************

  Business response

  06/03/2022

  *******,

  There was no communication regarding a handyman not being available for the ceiling repairs. The Property Manager advised that she would look into this with the ***** of ********* who ultimately made the decision to not cover the cost of the repairs.

  In regard to your assessment payments, Northwest Property Management does not have the authority to withdraw more funds from a homeowner's bank account than what the homeowner originally set up. It is the homeowner's responsibility to update the amount being paid each month if there is an assessment increase. All homeowners are made aware of any increases prior to them going into affect. As a Member of the Association you are obligated to pay the full assessment, including the difference that was not deducted from your account since you did not make this change. This also applies to cancelling your automatic payments, which you did not do initially and is the reason for your double payment.

  The check for your refund was processed and a signature from the ***** President is required to make the check valid. The ***** has possession of this check and the Property Manager has requested this be returned immediately so that it can be sent to you.

  Customer response

  06/07/2022

   
  Complaint: 17218769
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

• Initial Complaint

  07/26/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I made my payment on 1/26/2021 which I have a physical receipt from May (the name of the lady who took my check). When I receive the July billing there was a late fee of $35 added as they claimed they did not receive the payment until 2/3/2021. I called on 6/26/2021 at 2:47 Pm and was told I needed to speak to the billing or property manager. She called back at 3:42 pm and explained that she would remove the fee, I just needed to pay online. I paid they bill on 7/20 (due 7/31/2021). As of today 7/26/2021, the online click pay still shows the full balance including the fee. I called and spoke with Jessica Bloom who stated they "just" received the payment. 6 days after their online shows the payment was received. She claimed there were no notes on my account that the fee would be removed. When I asked to speak to manager, She was interrupted me multiple times and when I finally asked her to stop, she threatened to disconnect the call. I hung up and called back.

  Business response

  07/27/2021

  i could not open up the attachments to identify the client.

   

  please send the attachments in a different format.

   

  thank you

   

  Northwest Property Mgmt. 

  Customer response

  08/02/2021

   
  Complaint: 15696582
  
  I am rejecting this response because: identity is in the complaint and attachments open fine. 
  
  Sincerely,
  
  ****** ******

  Business response

  08/13/2021

  i am unable to open the attached files to respond to this complaint.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩