Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Windows

Midwest Windows Direct, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Doors were ordered and took 4 months to get installed. Incorrect storm door was ordered and installed. All 3 doors were not installed properly. Having issue every time we use these doors. They ordered replacement storm door and it took another 4 months to arrive. They noticed that they received again wrong door. Since then no follow **** It's been 3 months. No call, no reply to the email. Not sending service to fix other doors.

    Customer Answer

    Date: 06/05/2023

     
    Complaint: 19370659

    I am rejecting this response because:I am not agree with business reply. Because he asked me to pick a color for the storm door and they either ordered incorrect or received wrong product. It's not customer's fault. Please see the attached email. 

    Please let me know if you have any questions

    Sincerely,

    ***********************

  • Initial Complaint

    Date:09/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The exterior door that was installed by this company has experienced issues with color fainting and issue with the closing mechanism in which it does not close securely. I have contacted ***** and his team and was promised a replacement since March 2022. He does not respond neither his team

    Business Response

    Date: 09/28/2022

    Midwest Windows order a replacement door for this customer, once we arrived the customer did not accept the door because he stated it did not match the side panel that was installed years ago. Midwest does not make entry doors and its a warranty to claim to the manufacture. The manufacture denied the warranty claim and Midwest agreed to order a new side panel for **** from the supplier and we would eat the cost. We place the order back in August and once the side panel comes into the warehouse we will install the side panel. ************ was explained on September 19 that the door was on order and once it comes into the warehouse we would schedule ************. We have no other resolve but to wait for the order to come into the warehouse. 

    Customer Answer

    Date: 09/28/2022

     
    Complaint: 18135807

    I am rejecting this response because: the issue is with the whole door and not just one panel. Yes, ***** has ordered one part that when his team tried to install was completely of different color than existing door, and did not match the other existing panel that they tried to keep. See attached picture. They left the door in my garage and told me a new panel will be ordered. I have been following with ***** and his team since and they keep giving excuses for delivery and now they don't respond to my emails, phone calls, or voice mails. I even had asked for a technician from his team to come and service the current door since it is not secure and they have not responded. They don't respond to my issue. I have tried solving this in a friendly way with this business and they are not helping 

    Sincerely,

    *****************

    Business Response

    Date: 09/29/2022

    We have explained to this customer several times as soon as the ******************** come into the warehouse we will schedule the installation of the side panel and entry door. We have no future updates at this time. 

    Customer Answer

    Date: 10/02/2022

     
    Complaint: 18135807

    I am rejecting this response because: Midwest team have given me installation dates that keep changing and now they don't want even to provide a date. I have issue with the door they installed and I need them to provide an installation date. You can see their customer service style and how they don't commit to resolve issues. I have been waiting for this installation since March.

    Sincerely,

    *****************

Midwest Windows Direct, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.