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Find a Location

City Motorwerks, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforCity Motorwerks, Inc.

    Used Car Dealers
    BBB accredited business

    Current Alerts For This Business

    Alert:

    This business is not related to Napleton Auto Group, BID #16446

    Do not merge or attach complaints to that file.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    11 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/8/2024

    Years in Business: 2

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Napleton Downtown Chevrolet is a new car dealership that features Chevrolet brand vehicles. Services include new & used car sales, new Chevrolet auto parts, new tires, batteries, auto repair, auto diagnostics, engine repair, A/C & heater services, oil changes, auto maintenance, brake service, transmission service and much more. 

    Business Details

    Location of This Business
    2720 S Michigan Ave, Chicago, IL 60616-2819
    BBB File Opened:
    1/10/2023
    Years in Business:
    2
    Business Started:
    10/29/2021
    Business Incorporated:
    10/29/2021
    Accredited Since:
    3/8/2024
    Type of Entity:
    Corporation
    Number of Employees:
    38
    Hours of Operation

    Primary

    M:
    9:00 AM - 7:30 PM
    T:
    9:00 AM - 7:30 PM
    W:
    9:00 AM - 7:30 PM
    Th:
    9:00 AM - 7:30 PM
    F:
    9:00 AM - 7:30 PM
    Sa:
    9:00 AM - 6:00 PM
    Su:
    Closed

    Service

    M:
    7:00 AM - 6:00 PM
    T:
    7:00 AM - 6:00 PM
    W:
    7:00 AM - 6:00 PM
    Th:
    7:00 AM - 6:00 PM
    F:
    7:00 AM - 6:00 PM
    Sa:
    8:00 AM - 4:00 PM
    Su:
    Closed
    Business Management
    • Mr. Jimmy Douvas, Manager
    Contact Information

    Principal

    • Mr. Jimmy Douvas, Manager

    Customer Contact

    • Mr. Jimmy Douvas, Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    13 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/08/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On feb 7 I had my 2008 implala electronic control module replaced by them. On March 4 same problem took it back. Only it can run but still the ecm causes the car not to run at all. The service *************** wouldn't let the technician check my problem. To come back when the engine light is on. Well if the engine light is on i cant drive it at all. He said bullcrap battery messed up not enough gas and I'm not driving it enough that's all bullcrap. Its the emc acting up again. I told him if the engine light goes on I have to be towed. He didn't care and told me to take my car and leave. I knew this the only thing wrong due to them having a logistics test done on it feb 6 only emc was busted. I want this service person demoted or fired by his actions. They charged me over ****** a the logistics test even though I told him what was wrong with it. I spent over ******* for it start messing up the car again. This service person shouldn't be in their business he is a risk. He hates women i can tell and wouldn't help me at all after paying all that **** money to be pushed to the side because my car is old. I'm out of work and don't need to be treated like this like a dumb woman I hate him. He asking questions when he knew already blaming my car for being too old and a bad battery no gas and not driving a lot. I'm disabled and out of work and care for my mom I don't have time to waste driving around for nothing just because he said so. The battery is from Sept 23 put in by a local mechanic i trust more than him.. He didn't want to help me. I'm ****** and my stress level is too far over. Before this happened he told me he call me back when my car was towed in a 1hr he never called me back only when the car was done and told me I might get a ticket for parking due to my car being next the curb next to the business. They sat on my car for over a week with no response left 2 messages nothing from him. They kept the car over a week no contact
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jacarra B

    1 star

    01/05/2024

    Napleton Downtown Chevrolet are scamming consumers out of money charging $235 Courtesy diagnostic fees to misdiagnose consumers out of money. I had my vehicle towed to Napleton Downtown Chevrolet at ******************* for a ************* ******* Vehicle, Stability Track Light as well ************ Reduced displayed on the dash board. After Inspecting my vehicle i was told that i needed 3 issues repaired on my vehicle totaling over $1000. I paid for one of the ******* to be repair which was the Accelerator Switch because i thought that would prevent my vehicle from trembling during the start up and get rid of the three light indicators mentioned above as well as the ************ Reduce light, and it didnt. I paid over $700 for the first repairs and my vehicle ran horribly every since, a few days of my car being released from Napletons my car began to display the same issues with check Engine, ******* Vehicle and Stability track light as well as ENGINE POWER REDUCE displaying on the dashboards as it did when initially brought it in. The repairs that was completed on my car was useless and it had nothing to do with the diagnoses they provided me. I was charged approximately over $900 more dollars for them to correct the issue they should have repaired the first time because of a code P2135 code they failed to properly inspect. I regret taking my car to this place even though i got my car back to still something not right about my car but they will not get a dime of my money, im very displeased with the service they provided me and if you want to keep your vehicle operable dont go there!!! To add insulting injuries, theyll call you and inquire about the service you received less than 24 hr of me getting my car back the second time after they misdiagnosed my vehicle.

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