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          Find a Location

          WellNow Urgent Care has 158 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileWellNow Urgent Care

            Urgent Care Clinic
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Before filing a complaint please contact WellNow Urgent Care at their email at [email protected]. Thank you!
            See all additional business information

            Contact Information

            416 S. Milwaukee Ave

            Libertyville, IL 60048

            Visit Website
            (844) 296-0187

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            Customer Reviews

            1.05/5

            Average of 137 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            310 complaints closed in last 3 years

            161 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/15/2022

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            WellNow Urgent Care is a provider of urgent medical care, virtual care, occupational health services at their many locations. 

            Business Details

            This is a multi-location business.

            Find a Location

            WellNow Urgent Care has 158 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              416 S. Milwaukee Ave, Libertyville, IL 60048
              BBB File Opened:
              5/25/2021
              Years in Business:
              5
              Business Started:
              10/24/2018
              Business Incorporated:
              10/24/2018
              Accredited Since:
              9/15/2022
              Type of Entity:
              Corporation
              Number of Employees:
              810
              Alternate Business Name
              • WellNow Urgent Care, P.C.
              • WellNow Clinical Laboratory
              • WellNow Urgent Care and Research
              • WellNow Corporate Office
              Business Management
              • Ms. Julie Grover, Manager
              • Mr. John Radford M.D., President
              Contact Information

              Principal

              • Ms. Julie Grover, Manager
              • Mr. John Radford M.D., President

              Customer Contact

              • Ms. Julie Grover, Manager
              Read More Business Details and See Alerts

              Customer Complaints

              310 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/04/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              Ii got two refund checks for ***** each but Well Now placed a stop payment on one of the checks after mailing. I received the checks and deposited yet one bounced causing the ***** to be taken back and my back to charge me a ***** fee!!! I want my ***** and now the ***** to be reimbursed as they mailed me a check they then proceeded to place stop payment against. I have contacted several people and on one is fixing this issue. I just want my money back that i was charged incorrected as well as my fee that now my bank has charged!
              Read More
              Read 309 More Complaints

              Customer Reviews

              137 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Alyssa S

              09/13/2024

              I brought my daughter in for a physical and was up charged for a different service then sent a bill for the difference. When I tried to inquire about the discrepancy and why it wasn't billed to our insurance, the billing department lacked training, follow through, and customer service. I was told on two occasions that a manager would get back to me. It has been two months, and no one has reached out. Why was I asked for a 'co-pay' when nothing was being billed to insurance? Why change the nature and price of the appointment without informing the client? Why send a 'past due' notice and have so many fruitless interactions for an issue that was solved in five minutes face to face in the clinic by a non-billing employee?We will not be visiting the clinic anytime soon and if anyone does, I will forewarn them to not only double check their insurance but also their billing. What you might save in time for the appointment you might just lose chasing down incongruent billing.

              WellNow Urgent Care Response

              09/15/2024

              Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
              Read 136 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

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              BBB reports on known marketplace practices.

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