Complaints

This profile includes complaints for Liberty Bank for Savings's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Liberty Bank for Savings has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Liberty Bank for Savings

  2392 N Milwaukee Ave Chicago, IL 60647-2951

  
• 

  Liberty Bank for Savings

  6210 N. Milwaukee Ave Chicago, IL 60646-3709

  
• 

  Liberty Bank for Savings

  1018 W. Touhy Ave Park Ridge, IL 60068-3233

  
• 

  Liberty Bank for Savings

  7111 W. Foster Ave Chicago, IL 60656-1967

  
• 

  Liberty Bank for Savings

  6666 N. Lincoln Ave Lincolnwood, IL 60712-3632

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $34.00 fee that Liberty caused me to be charged from the City of *************************** on a bill for 10-25-24 Liberty Bank for Savings never called me that they were rejecting my payment to the city even though there was over $60,000.00 in my account to pay the bill Liberty needs to pay this amount. I am asking the city to rescind this amount, but I have no definite date or if this will actually happen

  Business Response

  Date: 11/04/2024

  I have spoken to our customer, ********* ****** at ******* on **/4/24.  We discussed how and why the *** payment was returned and also discussed some alternative ways she can pay going forward in the event the City of Chicago's web site caused the error again.  I also explained that as her bank, we can try to identify *** payments that will not go thru and contact her proactively, but that is not always possible.  I did apologize for what she felt was **** responses from one of our customer service agents during a follow*up call.

  Additionally, I advised her that I contacted the City of Chicago water department on her behalf this morning at 8:35 am and spoke to a very nice representative named ******.  ****** agreed to waive the $34 fee and advised that Ms. ******** future invoices should reflect the removal of the fee in the next ***** days.  While I am confident the City will do so, I told Ms. ****** that if they have not done so by January 2025 invoice, that the bank will pay that $34 fee for her.

  Our discussion ended very well and she appreciated my call.  I offered to sit down with her as well and show her how to use online bill pay instead of going to each individual payee's web sites to make her payments. I advised her that I needed to respond to her BBB complaint and asked her if she felt the situation was resolved and she said she did.

   

  ***** *******
  Senior Vice*President * Chief Experience Officer
  Liberty Bank for Savings

   

   

  Customer Answer

  Date: 11/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:02/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 2022, I went to Liberty Bank for Savings to open a savings account. I was told the requirements to open an account was $500 minimum deposit. I told the banking representative that I had just moved to *******, ****** was having my employer direct deposit my work pay into another bank account & that I did not have the complete $500 at the time of opening the bank account with Liberty Bank. The banking representative told me that it would fine & that all I need to do is present a check from the other bank for $500 & by the time the Liberty Bank completes opening my account (some days) it will give my direct deposit enough time to clear in my other bank. However that is not what Liberty Bank of Savings did, instead they took my check & tried to cash it that same day. When my other bank got the notification for the check they called ****** called Liberty Bank for Savings and ask them why they did that when they specifically told me they would not be trying to cash this check until some days have passed while they are doing their review of opening my savings account. After speaking to the Liberty Bank for Savings banker who opened my account I got frustrated and decided that I no longer wanted to continue opening an account with Liberty Bank for Savings, I told the banker & told her to cancel my savings account application with them. She apologized & told me that they can fix the situation but I said no its fine I do not want an account with them anymore especially if they were not complete honest in telling me how their opening account procedures worked. After telling the banker at Liberty Bank for Savings to close my account & any other files they have on me the banker told me she will do that. However some months later I found out that Liberty Bank for Savings had spitefully put my name in Chexsystems stating that I had committed bank fraud. I called Liberty Bank for Savings to get an understanding of why they did this and no one has yet to call me back.

  Business Response

  Date: 02/06/2023

  To Whom it May ********************************** came into our bank on 8/5/22 to open a Passbook Savings account with a $500 opening deposit.  In January 2023, we received a notification from ChexSystems that ****************** had filed a dispute (as is his right), stating that we had reported fraud.  Below is the response which was sent to ChexSystems Consumer Relations on January 17th via Fax to the attention of the case worker, ******.  I include this because it best describes our account of the situation.  Our assumption is that his dispute filing with ChexSystems should result in an accurate reporting on his record.  As you will see, there is nothing in our response to ChexSystems which indicates that ****************** attempted to commit fraud.
  
  One more note you will note that our response to ChexSystems refers to customer as ********************.  His full name for his drivers license is ************************************** *******.
  

  --------------------------- 

  January 17, 2023
  
  ChexSystems Consumer Relations
  PO Box 583399
  *********** ** 55458
  Attn: Vishal
  
  Re: CID 24308935
  
  
  Vishal
  
  ******************** came into our *********** Branch to open an account.  He had cash on him for the opening deposit, but not enough and was told that the minimum to open a savings account was $500.
  
  He left and went to his car to look for a check.  When he returned, he said he would have his bank send the funds electronically via ACH transfer.

  
  
  We advised him that we would actually need a physical check which he subsequently presented to us for his opening deposit.

  At no time was he told that we would hold that check. This would not abide by our policies.  What we did tell him was that as a new customer, the funds would not be available for him to withdraw for the amount of days set forth by our Funds Availability Policy.

  
  
  The check he used for his deposit was returned NSF. When ******************** was advised of this fact, he made the decision to not open/maintain that savings account at Liberty Bank for Savings.

  
  
  As an aside, our banker had also sent him a thank you note after he opened the account, and that was returned back to us for a bad address.
  
  

  Sincerely,
  
  
  
  *************************
  Senior Vice President
  Liberty Bank for Savings

   

  Customer Answer

  Date: 02/09/2023

   
  Complaint: 19334231
  
  I am rejecting this response because: on my chexsystems report it states that liberty bank for savings closed the account due to fraud, so that doesnt correspond to the response given in this complaint 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 02/13/2023

  He is entitled to his opinion, as he wishes, however, if not by law, it is commonly understood that presenting a check (a contract to pay) that is no good is fraud. Further as noted, we sent him a welcome letter which was returned with an unknown addressee designation. As you might guess, that as a bank we see attempts on a regular basis to gain from less than factual information. What would you call it? Questionable? Suspicious?  attempted fraud? Fraud?  I don't think matters in what is the point of this complaint being discussed here, hence it does not have bearing to quibble about a term. And finally, as a matter of policy all employees are instructed that all work presented on a given day must be processed on that day. There is no such thing as we will hold a check, and wait for it to clear. You can't run a bank that way, it is not acceptable to regulators. This has been true in my entire 50 year career at the bank Does anything more need to be said?ell us why here...

  Customer Answer

  Date: 02/16/2023

   
  Complaint: 19334231
  
  I am rejecting this response because: this bank's inconsistencies, in your previous message you *** stated that you did not tell chexsystems that this account was reported due to fraud or anything in that nature but instead for NSF but now in this your response you are saying that I presented a bad check and insinuating it was an attempt at fraud; my question to you is which is it? Because you are saying two different things on these responses with BBB but your bank clearly stated fraud to Chexsystems. I do not accept your response because I know everything that happened in this event very clearly. I would like for your bank to pull up the phone call recording between me and your representative the day she called me and I told her to close this account. That way the truth can be exposed. I asked to close this account, your bank did not make that decision, I the consumer made the decision to close the account and made the request to the representative and I clearly stated my reasons on the phone with her and I stated it hear again on my complaint.
  I do not understand why would your bank send me a welcome letter if I requested to close this account almost immediately after everything I experienced with your bank.After I requested to end my relationship with your bank why do you feel the need to start sending me unwanted mail? I am requesting a thorough investigation into this matter because I know what happened and your bank is causing unnecessary financial hardship to me due to your incorrect reporting of me into chexsystems.
  
  Sincerely,
  
  *****************************