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Find a Location

Roofing by Hernandez, Inc. has 1 locations, listed below.

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    Business ProfileforRoofing by Hernandez, Inc.

    Roofing Contractors

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    roofing contractor

    Business Details

    Location of This Business
    3033 N Clark St, Chicago, IL 60657-5205
    BBB File Opened:
    5/8/2009
    Years in Business:
    14
    Business Started:
    6/1/2009
    Business Started Locally:
    6/1/2009
    Business Incorporated:
    6/9/2014
    Type of Entity:
    Corporation
    Business Management
    • Mr. Ivan Hernandez, President
    • Ms. Jacquelina Jablonski, Secretary
    Contact Information

    Principal

    • Mr. Ivan Hernandez, President
    • Ms. Jacquelina Jablonski, Secretary

    Customer Contact

    • Mr. Ivan Hernandez, President
    • Ms. Jacquelina Jablonski, Secretary
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/29/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I hired Roofing by Hernandez to address a problem of leakage from the roof which caused damage to the walls on the first floor. I paid the initial deposit of $1641 with the understanding that the balance would be paid after satisfactory completion of the job.I withheld payment for two reasons:1) until it rained again, it would be difficult to ascertain if the problem had been resolved.2) the job was not completed according to the terms of the contract which was to cover approximately 3/4 of the side of the roof that was not draining properly. Instead, they only covered small patches in random areas, claiming it was sufficient. Also, instead of taking half the day, which they told me to allow, they were here for less than two hours.I have photos showing the accumulation of water on the roof several days after the job was completed. Several contractors Ive consulted confirmed that the job was improperly and inadequately completed. Because they did not correct the pitch of the roof, the water will eventually seep through the seams. Roofing by Hernandez failed to properly address the problem and has threatened to place a lien on my property.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ariel M.

    1 star

    07/14/2021

    Bad no recomend this place watch out when **** do estimate dont do wha they say be sendin pics of unfixed gutter facia

    Roofing by Hernandez, Inc. Response

    07/21/2021

    Hi, Ariel,We apologize that you were unhappy with the work that we performed. However, we think it's important before you publicly post on our profile to clarify that we made several attempts to rectify the situation and offered to go out again to fix what you were unhappy with, and you denied us that opportunity. You wanted something incredibly specific but did not clarify that to us when the initial quote was given. We still appreciate the opportunity to have worked with you, and wish you all the best.

    Local BBB

    BBB of Chicago & Northern Illinois

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