ComplaintsforBeggars Pizza

• Initial Complaint

  03/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 3/24/24, I placed an order for a large thin crust cheese pizza with green peppers and ground beef added. When I received the pizza, it was a black hair baked in the cheese of one of my slices. I immediately went back into the restaurant and showed the worker who informed the manger on duty of the situation. After waiting a hour for the first pizza, it was explained to me I would have to wait another hour for my pizza to be remade. Due to inconvenience of me having to wait a total of two hours, I asked if I could receive a drink free of charge. My request was not only denied but I was told it was nothing they could do and that the remake of the pizza was enough. This entire experience was not only unacceptable but unprofessional. In addition to that, it is clear from my incident that the employees of that restaurant are not following the health and safety protocols when handling customers food. I am extremely displeased with the service and I would not be spending money with this company again in the near future.

  Business response

  04/01/2024

  The customer paid and received her/his order.
  The cashier walked away, and he returned, the customer told the cashier, theres hair in my pizza.
  The cashier summoned the manager on duty.
  The manager asked the customer to put the ******************** back in the turnstile.
  The manager explained the pizza and discovered a small piece of hair on top of the cheese.
  By telephone, the manager on duty called the store manager and described her findings.
  The store manager instructed the manager on duty to ask the customer. If you can wait 15 minutes, we can remake your order.
  The customer said yes, but I want to be compensated for her/his time.
  The manager told the customer, if you check your receipt, All Sales are Final, and no exchanges.
  But I will remake your order.
  The customer said thats not right.
  The manager on duty asked the customer to read the bottom of their receipt and the customer told the manager, okay, Ill wait.
  Fifteen minutes later, the order was ready.
  The manager on duty presented the new pizza to the customer, and the customer checked the ********************, said OK, and left the restaurant.
  
  The entire kitchen staff wears hair nets.
  All pizzas are cooked in a 450-degree oven.
  In a 450-degree oven, a piece of hair cant survive.
  All pizza orders are placed in a pizza box and sealed.
  
  In the 14 years we have been open, no one has ever claimed a piece was on top of their pizza.

• Initial Complaint

  02/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I reached out to them 4 times about an overcharge, NOT ONE PERSON has gotten back to me in over a month!!!

  Business response

  03/13/2024

  I need a little bit information about this complaint. I need to know the order date, customer's name, telephone number used to place their order.

  Customer response

  03/13/2024

   
  Complaint: 21325755
  
  I am rejecting this response because:
  *********************

  **********

  all 2/5

  $6.71

  13.41

  11.75

  Sincerely,
  
  *********************

  Business response

  03/13/2024

  To respond to this issue, we need the order date, customer name and telephone number. And the reason for the refund.

  Customer response

  03/13/2024

   
  Complaint: 21325755
  
  I am rejecting this response because:
  i sent all this earlier today, i was double charged, the $11 charge should not have happened

  
  Sincerely,
  
  *********************

  Business response

  03/13/2024

  I'm sorry, but I don't see an order for a *********************. **************, it appears that you have your receipt. Please take a photo of the receipt and attach it to your response. No name or telephone number does not appear in our system. I also check our call ID. log. Your number does not appear on our inbound call logs. Did you use Uber or Doordash? If yes, you need to file a refund through one of those parties.

  Customer response

  03/19/2024

   
  Complaint: 21325755
  
  I am rejecting this response because:
  i ordered at the counter!

  
  Sincerely,
  
  *********************

  Business response

  03/20/2024

  This is the 3rd response. We need the customer's receipt.

  Customer response

  03/20/2024

   
  Complaint: 21325755
  
  I am rejecting this response because:
  i never got one, i just have the transactions on my account.

  
  Sincerely,
  
  *********************

  Business response

  03/24/2024

  I'm sorry, but I can't completely respond to this complaint. The customer's name or phone number does not show in our POS system, in addition, I don't have an order for the past 2 years that total's that amount.

  Customer response

  03/25/2024

   
  Complaint: 21325755
  
  I am rejecting this response because:
  okay, i will have to dispute then

  
  Sincerely,
  
  *********************

• Initial Complaint

  12/28/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I ordered from Beggars Pizza on ************************************************************************** on 12/28/2023 at approximately 1:53pm & I placed an order for 2 large pizzas. One with ********************************************* Beggars charges per topping & so the total for the delivery order came out to $57.77. Once the order arrived we paid the full total & when we went to eat the pizzas we realized that both of the pizzas were only cheese & the receipt attached to the box had only stated Cheese as well. Once I realized I called the location that I ordered from (above) & spoke with two different female workers , the first worker told us that they were not responsible for the order because when you place an order through the website it is a third ************ have nothing to do with that so its not their problem. The second worker was really nasty & said that she had already heard about this order from another coworker & that they werent remaking the order or providing a refund for the difference with the toppings. We called the establishment very respectful & just wanted clarification. Even if we didnt get the order re-made (which is ok) we at least wanted a refund for the difference of the toppings because theres no way that 2 cheese pizzas should cost $57. After the workers were rude & nasty to me stating that they wouldnt be able to helpwhen all I asked for was clarificationI would now like a full refund for this order. Whoever I need to speak to regarding this is fine. I will be attaching the email screenshot, the receipt that came with the pizza, as well as a screenshot of the Beggars website where it shows the pricing of the pizzas. The total should have been $45 plus tax not almost $60 total.

• Initial Complaint

  11/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I placed an order at this location. When I picked up my order, I noticed that the cost was different than the price I saw on the menu. I returned to the store and informed the manager. The manager told me that prices are different for each location. I showed him that the menu I was looking at was from that location. He then told me that online prices are different from in store prices. I told him that statement was not posted anywhere on the menu or in the store. At this point the manager told me that I should've known about something that was not Posted anywhere and he doesn't need to inform about information about menus that are not posted.

  Business response

  11/21/2022

  In the customers complaint, he/she doesnt mention the item in question. If this occurred on November 6, 2022, this customer ordered a large-style sausage & cheese pizza. The cost for a large-style sausage & cheese pizza is $27. The customer also orders a comb beef sandwich. The cost for a comb beef sandwich is $13.49. this customer added sweet peppers to his sandwich. The cost for the sweet peppers is $1.79. the new total is $15.28. All item prices reflect the menu for this restaurant.

• Initial Complaint

  07/09/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I'm filing my complaint on behalf of my daughter ***********************. She was employed at Beggars Pizza and discontinued her employment on June 11, 2022 On Saturday at July 9, 2022 **** called Beggars and spoke with the Manager ******* inquiring about her last check and if it had been mailed. ******* questioned her about when quit and then hung the phone up on her without any information about her last paycheck. I her Mother, since **** is a just 17 then called and inquired and ******* refused to state if ****'s check had been mailed or arrange for her pick it up and again hung up the phone. This locations management is highly unprofessional and unlawful and they legally must provide her last paycheck. I will seek legal action if Beggars does not resolve this.

  Business response

  07/15/2022

  *********************** employment started December 19, 2020. ****s employment ended June 15,2021. **** was scheduled to work on June 17, 18, 19, & 20, 2021. **** was a no call/ show on June 17, 18, 19, & 20, 2021. Thats considered Job Abandonment.This means Job abandonment is when an employee fails to report to work for consecutive days without notice and cannot be reached. Most company policies state that a job has been abandoned after 3 consecutive days. Job abandonment is a voluntary termination.
  
  The business payroll cycle ended on June 20, 2021. We tried to call **** with no success.We terminated her direct deposit and a paper check was issued. **** called on June 23, 2021, asking about her wages. I personally asked her if she quit and she said yes. I asked her who did she tell. **** said I just want my pay. On the same day, her paper check was mailed. Based on our records, **** cached this check on June 30, 2021.
  
  On May 2, 2022, **** applied and asked for her job back. In that conversation, I asked **** why she left in 2021. **** said I got a job at ***** Castles. I asked her wouldnt it have been proper for her to give us a one-two week notice. **** said yes and I apologize for my actions. I told **** I would have to discuss this matter with the Store & Night Managers and I would get back to her. I talked the situation over with both managers and they both agree to bring her back. That same day, the Night manager called **** and gave her the return-to-work date & time. **** agreed to the date & time and but **** never showed up. That same agreed date/ time night, Store Manager called **** to find out what happened.**** said she got the date & time mixed up. The manager gave **** a new start date/ time, **** showed up. During the first two weeks, **** requested to be off for prom and graduation. **** provided both dates prior to the weekly schedule being created. Both request dates were granted.
  
  By email, on June 8, 2022, **** asked me if she could go to a school picnic on Sunday June 11, 2022 & when she arrived for her shift, I asked her who was going to replace her or who could she switch with. She said she didnt know. I remind her about her commitment to providing the business with her requested days off before the schedule was made. So, I asked the Sunday morning **** to stay until **** finished with the outing. The **** said OKAY, but what time. **** told him she didnt know. I butted in and said, ****, since this person starts at 10 AM,you can come in at 7 PM and help wrap up the shift. **** said, why should I come in and work an hour and a half. I told her this guy is willing to work for you from **** to 7 PM. Why cant you come in and work from 7 PM until close? It doesnt make any sense, but Ill do it. Well, **** fell to call or show up and the person who volunteered to cover for her had to work from 10 AM to **** PM. Job abandonment is when an employee fails to report to work for consecutive days without notice and cannot be reached. Most company policies state that a job has been abandoned after 3 consecutive days. Job abandonment is a voluntary termination. Again,this is I dont think that was fair. I wonder how she feels about that.
  
  The business payroll cycle ended on June 22, 2022. We tried to call **** with no success.We terminated her direct deposit and a paper check was issued. **** called on July 6, 2021, asking about her wages. The Store Manager asked her if she quit and she said yes. I asked her who did she tell. Again, **** said I just want my pay. On the same day, her paper check was mailed. Based on our records, **** cached this check on June 14, 2021.
  
  There some people who you cant give 2nd chances to. 

• Initial Complaint

  04/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Unbelievable first off the customer service was horrible. When I got there my fries were up way before my pizza. so I asked the lady at the window how long will my pizza be? She stated 5mins so again why are my ******** before my pizza! I ask well how long has my fries been she says, she just put them there. Hmm two mins later my pizza comes out so as usual I checked my food to my fries being cold as h*** She tells me its going to take 5mins on fries. Not even 5mins she gives me my fries. I literally live right around the corner to find out my **** fries were re dropped unbelievable I called them and what do you know they lied one min my fries that I returned were in the trash the next min she says she has them in her hand its was no need to lie about fries and this is how you lose customers Long story short my fries were never fresh.. you do not redrop food. After speaking with the owner he proceeded to insult me telling how hes has a masters degree and a phd I stated so do I he preceded to state how he can present me with it but he bet I couldnt do the same I stated to him that he was very argumentative. And that I wanted to resolve this problem he told me to do myself a favor and dont come back this is how the owner speak to his customers. His name is ***** need ham he says he didnt care about the customers he cares about the profit.

  Business response

  04/30/2022

  I talked with **************** by phone. I did my best to explain the process we use when a customer orders a ******************** and appetizer, which is as follows. After the pizza is taken out of the oven, we prepare the appetizer. There are times when the appetizer area is overloaded with orders and it might take some additional time. In this case, this customers pizza arrived in the ready area,and from what I was told the appetizer followed minutes about 3 minutes later. When I talked with this customer about the order, she said her fries were cold when she got home. I asked this customer does she purchases French fries from ********* or any other fast-food restaurant where the French fries are hot when she gets home and she said yes. Being a Senior citizen and a person who has purchased French fries from all types of fast-food restaurants, I eat my French fries on the way home or I warm them up in the microwave.
  Based on being in the restaurant business for over 10 years,I have never received a customer complaint about cold French fries. If a customer is late picking up an order, their appetizer order is placed on a warmer and the warmer temperature is set at 80 degrees.

• Initial Complaint

  01/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On January 17, 2022 at approximately 12:05 p.m., My daughter placed an order for a pizza from Beggars Pizza located on ***********************************************************************. When she arrived to pick up the pizza at approximately 12:30 she noticed that the pizza was burnt. My daughter then asked the cashier could they make her another pizza and throw in a order of wings for the inconvenience. The cashier went to the back and returned with the **** and said they would accommodate her and the **** also gave a thumbs up. My daughter told the cashier that she was going to run to the store while they prepare a fresh pizza but when my daughter retuned and paid for her order, she noticed that they gave her the same burnt pizza again with a fresh order of wings. At that point my daughter told the cashier that she wanted a refund because they were being deceitful by trying to give her the same burnt pizza. Then the cashier tried to offer a $10 gift card and a 2 litre pop with the same burnt pizza. My daughter refused to take the burnt pizza, wings, $10 gift card and the 2 litre pop, She told the cashier once again that she wanted a refund. The cashier then said she would have to get her manager but he was on the phone. My daughter waited in the lobby for another 30 minutes for the manager to get off the phone. When the manager/Owner finally came to the front he had another pizza, stating that he had made the pizza himself but we didn't want the pizza no matter who made it because all trust was losted at that point. The manager refused to give her a refund, He said they don't give refunds although they had just offered my daughter a $10 gift to take the burnt pizza. This entire ordeal took place over a 3 hour period and when my daughter retuned home at 3:07 p.m. she had no pizza nor a refund. This is unacceptable especially when we gave them the opportunity to correct the burnt pizza but they decided to be deceitful instead. We would like Beggars to refund the $34.45 immediately.

  Business response

  02/08/2022

  The customer placed an order for a large ******************** and asked us to ***** the cheese.
  The **** left the order in the oven too long.
  Right at the time, the **** cut & boxed the pizza the customer arrived.
  The cashier showed the pizza to the customer and the customer said I asked you to ***** the cheese and you guys burnt the pizza.
  The pizza was not burnt, but well done.
  But the customer was right, she asked for us to ***** the cheese.
  We asked the customer if we gave her a $10 discount, she said no.
  So, we explain to the customer, it will take us 20 minutes to remake her order.
  She said, instead of offering me a $10 discount, why dont you remake the pizza and give me an order of hot wings.
  We agreed.
  After 25 minutes, we call the customer to let her know her new ******************** was ready.
  She said Im at the store and Ill be there in 10 minutes.
  In 10 minutes, the customer arrived.
  We showed the customer the new ******************** and the wings we agreed to offer and she said that was the old one.
  We keep the old pizza and we showed it to her and she insisted that wasnt the pizza and she wanted her money back.
  At that point, we said no, either you take the fresh pizza,the one you order plus the hot wings we agree to compensate you for our mistake or nothing.
  The store has a policy which is posted on the bulletproof glass and on our receipts, no refund or exchanges.
  The customer went berserk.
  So berserk she scared the three customers behind her.
  I went out there to try and calm her down, but she wasnt hearing it.
  Based on her behavior, I had to call the police.
  About 5 minutes later, she left and her mother called they us we were not fair.
  I asked the mother what story did your daughter give her and she told me not to worry about it and just give my daughter the money back.
  I told the mother were not in the business to dissatisfy any of our customers and if we do something wrong its my job to correct it and I did everything in my power to correct this issue and her daughter first agree to the remake & the hot wings and after we remade the pizza and gave her a 6-piece hot wing meal. Thats all we can do.
  The next day the mother came to the store and disrespect the cashier and left a physical threat for me and her phone number.
  I didnt bother calling the mother back, but I did try and reach the customer with no success.
  Then, two days later, the mother came back to the store and verbally insulted the cashier, and left me another physical threat for me and her phone number. Tell us why here...

  Customer response

  02/17/2022

   
  Complaint: 16667938
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩