ComplaintsforGreen Paws Chicago LLC

• Initial Complaint

  09/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted this company 3 weeks before I needed service. I spoke with ******* about my needs for temporary dog walks for some dates I'm out of town on business. We scheduled 2 walks a day at $25/walk. I had a zoom call with ****** and several other phone calls.When the owner of the company, ***, came to my home to meet my dog, he complained about the parking situation. I told him no one ever spoke to me about parking other that for the meet and greet. *** had an attitude from the minute he walked into my home. He didn't take any time to meet my dog, he just launched into the parking issue (I live on an L stop so I never thought twice about parking). He said, "you don't expect to get 2 walks a day and not pay for parking do you?". As I said, no one spoke with me about parking. I told him it's been a 3 week process, I did my due diligence in getting prepared before my trip and now I'm leaving in 3 days and what should I do? I also said, his employees are representatives of his company and I can only go by what they tell me. He turned around and walked out leaving me high and dry for pet sitting. As a professional woman, I take care of my details in a timely manner. I had never used this company before so all I can go on is the information they provided. *** was very unprofessional and offered no solutions. His only focus was parking and money.This is not an A+ rated business.

  Business response

  10/07/2022

  When this prospective client first contacted us, she was informed that we had no pet care specialists in her area with availability during the times she was requesting. We told her that we could accommodate her visit needs, but not during the times she was requesting. She refused to be flexible with visit times. (Our standard arrival window is 2 hours and mid-days it is 3-hours in heavy demand neighborhoods when understaffed.) This person continued to make the same demands (for visit dates and times) over the course of approximately 3 weeks. She remained rigid and inflexible. A few days prior to her requested visits, she was told that the only person we had available was the owner of the company, but that he would be driving from a long distance and would require parking. The prospective client assured the customer service representative that her building (*********************) had free parking in front of the building. Upon arriving, this was not the case. Not only was there no free parking, there was no parking whatsoever. This building is located a few doors in from *************** at Millennium Park, one of the most congested areas of Chicago. The owner had to park over a 10-minute walk from the building in paid parking. Upon arriving at the building, the owner asked the doorman about the prospective client's representations to our customer service representative and was told that these were false. Once the prospective client's apartment was reached, this matter had to be addressed immediately as parking alone (not to mention the time spent walking to the building) would exceed the cost of the visits. The prospective client's response was that "people double-park in front" of her building "all the time". (This would be illegal and result in a $110.00 ticket and potential towing of the vehicle.) When this was explained to the prospective client, she became belligerent, stated, "I don't care" and "that's your problem". Our company does not service dishonest clients. We also have a policy that we do not serve clients who speak abusively to staff. This woman was both dishonest and abusive. Moreover, she was verbally abusive to the owner of the company. If that is how she treats the company's owner, how much worse would she treat staff? It was the owner's duty to protect his employees by not accepting work from this prospective client. 

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