ComplaintsforTucker Pup's LLC
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Complaint Details
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Initial Complaint
07/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I recently brought my rescue puppy to tucker pups for a puppy groom. I had an extensive conversation setting up the appointment to clarify the grooming would be a quick appointment and my dog would not be caged and my dog would not be placed in dryer box. Upon arriving I repeated the instructions to both the receptionist and groomer. After the fact I learned (and after speaking with business who reviewed surveillance confirming) that against my specific instructions placed my rescue puppy in a cage and in a dryer box. The stress from the experience has forced me to inquire veterinarian bills for my dog who had diarrhea. I have attempted to resolve with business directly and they will not refund the grooming or cover the medical expenses for my dog indicating they have to talk with higher management. They also took a photo of my dog without my knowledge as to what appears to be a marketing tool while he was on ******************.Business response
07/23/2023
We refunded the payment and also reimbursed her for her vet visit.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.