ComplaintsforGeorge L Giles Post No. 87 The American Legion, Department of Illinois
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Complaint Details
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Initial Complaint
12/08/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I attended an event on the second floor of this establishment on December 3, 2022. I checked my coat with the coat attendant and when I returned to retrieve my coat, I was advised she gave my coat to a drunk partygoer. The coat attendant also reported she was not paying attention to the numbers. I advised the party promoter/owner ******************************* and the coat check attendant that night my home keys and passport were in my coat pockets. Had the coat attendant looked in the pockets she would have seen the drunk partygoer was not the owner of my coat! Every place I have been to would not give anyone personal belongings without the correct ticket. They are made to wait until the very end of the event after everyone has obtained their property or they have to return to retrieve their belongings at a later date. Who listens to a drunk person without the proper documentation!! I followed up with the party promoter/owner on Sunday, December 5, 2022, at 2:19 PM and was advised at 2:30 PM they were on it. Needless to say, I haven't heard anything, no follow-up and now it's Monday, December 5, 2022, and I haven't received any follow-up. That is very unprofessional!! Now I have to pay to have my coat replaced, my home fob and keys, and a new passport because of negligent behavior! At this point, I have no choice but to file a police report. This situation could have been prevented! I would give zero stars but it's not an option!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.