ComplaintsforAmerican Dental Association

• Initial Complaint

  04/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Friday 4/26, I went saw Dr ******************************* to have some teeth extracted and bone grafts done with sedation. This was at ******** Oral, Facial and *********************** I was given a bill with a copay of $1151 which was paid the day of surgery. I was called back by the nurse and asked to sit in the dental chair. The nurse then placed something in my mouth to hold it open so I was unable to talk. The dr came in and gave me an IV and started the sedation. The sedation did nothing I was awake and aware the whole time. He gave me ******** but not enough as I could feel him pulling my teeth out and stitching my gums. The only way I could communicate with him was by whining and moaning loudly when he pulled the teeth. Instead of stopping and evaluating if I needed more sedation or ********, he continued on and told me to save my whining for later. Almost immediately after surgery I was rushed to get up out of the chair and lay on a cot in the hallway, where I laid to rest about 5 minutes after surgery we were being rushed to leave with no home going instructions. I called the office later and spoke to the office manager who said she would address my concerns with *******************. ******************* called me and never apologized for what he put me through but did say he would have the office manager call me to issue a refund for the sedation. I spoke with the office manager Monday morning about the refund and she said I was not due a refund as promised by *******************. She said the sedation was taken off the bill but my copay did not change, even though the bill was less. I feel I am due a refund for the pain and suffering that ******************* put through. It does not make sense that if the bill was less, my copay remained the same. I feel like I was lied to and treated very poorly. The least they could do is try to make it right but theyve done nothing! Im absolutely furious with this Dr and the fact that he would treat a patient like this.

  Business response

  04/30/2024

  
  Hello,

  Thank you for your message. The American Dental Association is a voluntary, professional membership organization, not a regulatory body or licensing agency, and therefore the *** does not oversee or regulate dental practices. State dental boards regulate dentists and oversee licensure and complaints. In most states, a board can refer issues to the attorney general of the state or its consumer protection agency if required.
  
  If needed, please contact your State Dental Board to file a formal complaint. You can find their contact information here: ***************************************************************************

• Initial Complaint

  04/13/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I wish to report bad business practices for dentist:************************* ************************************* On March 25th, 2023 i attended an appointment with *************. I was unhappy with the care I was given, which is NOT being addressed with this letter. On March 26th, I decided to look for a new dentist, which I did. On this date, I contacted dentist *************************** who requested my records and xrays from *************. I received a release to sign from ***************** office, which I signed and returned.****************** office has only sent over my records and refuses to send the x-rays. **************** will not proceed with the care requested without x-rays. I had them taken less than a year ago so my insurance will not pay for a new set yet. ***************** office has been contacted 3 times by ******************* office and 1 time by me. I had to leave a message and requested a callback which I did not receive.I'm not playing games with ***************** office any longer. I'm sorry their nose is bent out of shape but those xrays belong to me. I paid for them and know my rights.I am requesting from your board any assistance you can provide by contacting the offending office and ordering them to send them as asked.If you are unable to assist me then I wish to report unethical behavior on the part of *************************. He can be mad that he can no longer **** me for overpriced services but he doesn't have the right to withhold my property.If you would proceed immediately, I would appreciate it. I can be contacted at:************************* ******************************************************* ************ Thank you for your time and assistance.************************* ArverSent from my ******** ******* Galaxy Tablet

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Aspen Dental in *************, ** *****. **************************, owner. March 10, 2021, I, ***********************, saw the dentist at Aspen and was told all the upper teeth needed pulled and dentures made then 7 bottom needed pulled and a partial put in. On March 23, these teeth were pulled and a temporary set put in until the gums healed, which took approximately 6 months when new impressions were made, they started off so big and thick i would gag all the time. I went back and they would sand them down ; but I have went back so many times and they are still not right. Two months ago a tooth fell out so the lab glued it back in, a month later while ******** the upper plate broke in half, I took them back and they super glued it together and I picked them up the next day and 5 days later the dentures broke again in the same place. So now I am attempting to get back my portion of $3,654.68, I bought the 7 year warranty dentures, ComfiLyte style, of the $8,653.00. Insurance paid the difference. Nothing was ever mentioned about a 90 day money back guarantee during the 3 years that Ive been going there but now that they are breaking and the teeth are coming out of the gums, from beginning I have told they made my mouth sore and my mouth sore because I might be allergic to the materials they were made from. Thank you for listening.

  Business response

  04/08/2024

  Thank you for contacting the American Dental Association.
  
  The American Dental Association is a voluntary, professional membership organization, not a regulatory body or licensing agency, and therefore the *** does not oversee or regulate dental practices. State dental boards regulate dentists and oversee licensure and complaints. In most states, a board can refer issues to the attorney general of the state or its consumer protection agency if required.
  
  If needed, please contact your State Dental Board to file a formal complaint. You can find their contact information here: ***************************************************************************
  
  

• Initial Complaint

  01/30/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I went to ***************** for a dental implant. He explained to me that he did not accept my dental insurance, but that the insurance could pay directly to me what was covered. He then put into the paperwork for the insurance to pay him and took the insurance money after I paid him in full for the procedure. When I questioned ****************** and his staff I was told I wouldnt receive the money until I had the tooth restored, and that they would use the insurance money if anything were to go wrong with what I had already paid him in full for. This made no sense to me considering, one, he told me he does not accept my insurance, and two, if I already had paid in full, why would I be responsible for any mistakes made on his part? When questioned in person, he got angry and defensive, spoke over me, and started yelling at me. He then lied and said it was *******, who paid him by mistake and they always make mistakes which is why he does not accept their insurance. Then contradicted himself and said well, you initialed the paperwork that said to pay me. Never once was this disclosed to me and I was very specific about me and me only receiving the funds back from the insurance company. So not only did I call his office multiple times checking on where the money was, but I was lied to multiple times and told they had no idea where the funds were. I finally contacted the insurance and was told the truth. They were sent paperwork to pay the doctor directly. This is complete fraud. Now the implant has failed and hes blaming the dentist who restored the tooth saying it was over loaded and that I was required to come back to him after getting the restoral. Never once had he informed me to come back and see him. Now he refuses to fix the implant and wants to charge me again for work that was already paid for. Im assuming he does this a lot with his patients, claiming not to accept their insurance just to keep the money for himself in the end. Downright criminal. He needs stopped.

  Business response

  01/30/2024

  Thank you for contacting the American Dental Association.
  
  The American Dental Association is a voluntary, professional membership organization, not a regulatory body or licensing agency, and therefore the *** does not oversee or regulate dental practices. State dental boards regulate dentists and oversee licensure and complaints. In most states, a board can refer issues to the attorney general of the state or its consumer protection agency if required.
  
  If needed, please contact your State Dental Board to file a formal complaint. You can find their contact information here: ***************************************************************************

• Initial Complaint

  11/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed on with Affordable Denture and Implants in **** Landing, ** in 04/2022. For $27,267. I was to receive a complete set of lower individual implants (9) and a implant supported upper snap-on denture. The surgeries were completed without incident but then they failed to renew my dentist's 1 year contract. The 2nd dentist lasted 2 visit & was extremely unprofessional. I filed a complaint with corporate & was told that I would be contacted. When he wasn't there at the next visit I was told that he had to return to ***** because of immigration issues. His name is still on the door as residing dentist. Usually the work was done by an dental assistant with no dentist present.After MONTHS of waiting for my crown to arrive from the lab--with myriad delays, excuses and outright lies, my bottom implants were fitted 2 times & sent back for final firings, which again took months. My implants were cemented in by the assistant & did not fit as they did at the last fitting to the point that I questioned whether they had been placed in proper sequence. *see graphic/pix. The right 2 molar Crowns rubbed my right cheek and there was space on my left side, so that I would chew on the outer rim of those molars. I was told that this a juxtaposition was impossible & that the left canine tooth was at fault for the improper ************ was removed, an impression made, and sent back to the lab. 5 weeks later the tooth arrived and was replaced/reglued. It was such a tight fit that within hours my RIGHT molars had loosened. My last visit on 11/21 had an attending dentist determine that, after ********** scans, BOTH implants had failed, & they were extracted. I now need bone grafts, 3 months MORE healing time, MORE surgery, and MORE delays.If I had known that this would consume 2 years of my life, I would have had second thoughts about signing a contract in April 2022. I have not gotten what was promised to me, and have had nothing but aggrevation.

  Business response

  11/29/2023

  Hi ****,

  Thank you for contacting the American Dental Association. Im sorry you had a negative experience.
  
  The American Dental Association is a voluntary, professional membership organization, not a regulatory body or licensing agency. The *** does not oversee or regulate dental practices. State dental boards regulate dentists and oversee licensure and complaints. In most states, a board can refer issues to the attorney general of the state or its consumer protection agency if required.
  
  If further assistance is required, please contact your State Dental Board to file a formal complaint.You can find their contact information here: ***************************************************************************

  Take ****************************** Center

• Initial Complaint

  11/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The Dentures made by this office does not fit right and are loose. The dentist recommends I used Fixodent. These dentures should fit better than my old ones

  Business response

  11/03/2023

  Hi *******,
  
  Thank you for contacting the American Dental Association. Im sorry you had a negative experience.
  
  First, we suggest that you discuss any concerns you have with your dentist. Many times this will help clear up the matter.
  
  The American Dental Association is a voluntary, professional membership organization, not a regulatory body or licensing agency. The *** does not oversee or regulate dental practices. State dental boards regulate dentists and oversee licensure and complaints. In most states, a board can refer issues to the attorney general of the state or its consumer protection agency if required.
  
  If further assistance is required, please contact your State Dental Board to file a formal complaint. You can find their contact information here: ***************************************************************************

  
  Take Care,
  Kerry  ***********
  Member Service Center
  ************
  ________________________________________________________________________
  American Dental Association  ***********************************************************; ** 60611  www.ada.org

• Initial Complaint

  10/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Orchard Dental fraudulently charged me and my insurance for services they did not perform. I filed a grievance with my insurance and the dental office ignored their requests to provide copies of mine and my son's records. I am requesting a refund in the amount of $150. This represents the amount the overcharged me for the services they did not provide. Please do not tell m to contact this dental office. I've done that. Numerous attempts to contact them have been unsuccessful. The do not call me back. Please see the attached documentation explaining the grievance along with the reason I am requesting this refund. This dental office committed insurance fraud by charging my insurance and me for services they did not perform.

  Business response

  11/16/2023

  Hi *****,

  Thank you for contacting the American Dental Association. Im sorry you had a negative experience.
  
  The American Dental Association is a voluntary, professional membership organization, not a regulatory body or licensing agency. Therefore, the *** does not oversee or regulate dental practices. State dental boards regulate dentists and oversee licensure and complaints. In most states, a board can refer issues to the attorney general of the state or its consumer protection agency if required.
  
  If further assistance is required, please contact your State Dental Board to file a formal complaint.You can find their contact information here: ***************************************************************************

  *** ************** Center

• Initial Complaint

  10/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received teeth whitening services on 8/15/23 from Dental *********** of ******* During that appointment, I was informed that I had several cavities that needed to be filled. At that time, I asked if Dental *********** of ****** accepted my dental insurance if I were to receive the fillings at their clinic. I was informed that they accepted my dental insurance. I called back to schedule two fillings for 8/24/23 and again verbally confirmed over the phone that my dental insurance would be accepted. On 8/24/23 I paid $235 prior to having two cavities filled (see receipt). Per the front desk staff, this was an estimate based on how much my dental insurance was projected to cover. I later received a bill in the mail for an additional $555 (see initial bill). I called Dental Healthcare of ****** expressing concern and was assured that insurance has simply not processed the claim and to ignore the bill until the insurance payment was processed. I later received a second bill in the mail for $465.88 indicating that insurance only paid $88.23 (see final bill). I called my insurance company and was informed that the claim was processed as out of network and that Dental *********** of ****** was not in-network for my insurance. I called Dental *********** of ****** and they agreed to call my insurance company on my behalf to try to resolve the issue, maintaining the claim that they are in-network. I received a call back from Dental *********** of ****** and they indicated that they were in fact out of network. I expressed concern and noted that I would not have received services at their facility if I was told that they were out of network and that I had received those services under the false pretense that they were in-network, as I was assured several times that they accepted my insurance. I was told that they cannot make the bill go away and that I could enroll in a payment plan if needed. For fear of additional late fees/collections I paid the bill.

  Business response

  10/30/2023

  Thank you for contacting the American Dental Association.
  
  The American Dental Association is a voluntary, professional membership organization, not a regulatory body or licensing agency, and therefore the *** does not oversee or regulate dental practices. State dental boards regulate dentists and oversee licensure and complaints. In most states, a board can refer issues to the attorney general of the state or its consumer protection agency if required.
  
  If needed, please contact your State Dental Board to file a formal complaint. You can find their contact information here: ***************************************************************************

• Initial Complaint

  10/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Student dentist at ************************ at ******************* Main St **********************************, rude & taking advantage of senior citizen. Refuse to return $450. Removable hardware improperly fit, only 1 filling done & I refuse services because the she has caused additional pain, fragments of extracted tooth left behind. She is rude & arrogant. I demand a refund to seek dental work from another dentist.

  Business response

  10/30/2023

  Thank you for contacting the American Dental Association.
  
  First, we suggest that you discuss any concerns you have with your dentist and dental office manager. Many times, this will help clear up the matter.
  
  The American Dental Association is a voluntary, professional membership organization, not a regulatory body or licensing agency, and therefore the *** does not oversee or regulate dental practices. State dental boards regulate dentists and oversee licensure and complaints. In most states, a board can refer issues to the attorney general of the state or its consumer protection agency if required.
  
  If needed, please contact your State Dental Board to file a formal complaint. You can find their contact information here: ***************************************************************************

  Customer response

  10/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  10/23/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  November 2021 ******************* made my Dentures and partial. Had bad experiences during the whole process. My complaints about the fit , the look and how the dentures and partial not made correctly! Gaps between the **** where the teeth were se had gaps and food particles were getting in between the gum and teeth, where it was necessary to rinse during my meals! Eventually the teeth started falling out ! I have had the in he container for 4 months. I had one tooth repaired and they were going to charge me so I didnt go back! I just want my Care Credit paid off in FULL and a FULL refund of what Ive already ready paid to Care Credit! Ive other issues with this set that I havent mentioned here but I have to the dentist and was blowed off and told to eat on other side when I stated they looked weird and then when I said the bottom partial was crooked he said no one would notice when you smile ! Ive been unhappy with all this since I received my dentures. I am forced to were my old set that Ive had for 14 years. I just want my money back and Ill give the dentist his dentures back!! I paid almost $3000. Plus interest. Dentist business ******** Family Dentist *********, **

  Business response

  11/13/2023

  Thank you for contacting the American Dental Association.
  
  The American Dental Association is a voluntary, professional membership organization, not a regulatory body or licensing agency, and therefore the *** does not oversee or regulate dental practices. State dental boards regulate dentists and oversee licensure and complaints. In most states, a board can refer issues to the attorney general of the state or its consumer protection agency if required.
  
  If needed, please contact your State Dental Board to file a formal complaint. You can find their contact information here: ***************************************************************************
  
  

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