ComplaintsforSouth Chicago Dodge Chrysler Jeep, Inc.

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my car into this South Chicago Dodge on March 11, 2024 at 8:30a.m., to get a diagnostic on lights on my dashboard. I gave my keys to a man named ****, who said I could leave and I would get a call back. Two days went by and no call back, so I attempted to get in touch with him, since he had his card on my form.I spoke with him on day 3, and was informed on this conversation that they take two days to even look at cars and they would get back to me. Four more days went back and still no call back, so I called again and wasnt able to speak to anyone on my car. I called for the next few days to be told that a part had to be ordered and would arrive on Thursday, March 21, 2024. I received no calls on Thursday or Friday. On Saturday, March 23, 2024, I called and still received no information on my vehicle. At 10:00a.m that day, I made my way up to South Chicago Dodge to get my car back, because as it turns out, for the 12 days it sat at that place, no work had been done on the car. No one had even looked at the car.The amount on the new diagnostic bill was higher than I was quoted and I was made to pay that before they would release my keys.There were walls of cars just sitting around and if I was told upfront that it would be two days for them to even look at my car, I would have went someone else. The fact that no one was calling to update me on my car and it sat for 12 days is unacceptable. The fact that I was charged and no one had even done anything on the car, even a diagnostic, since no readout of what they found and what needed to be done to address the problem was attached.

  Business response

  03/26/2024

  Customer brought his vehicle in on 3/11/24 Customer was quoted at time of write up there would be a diagnostic charge of $175.00 per concern. Customer agreed and left vehicle with us.  We were letting customers know there is a 2 to 3 day back up to get vehicle in shop for technician to diagnose vehicle. we got vehicle to technician the afternoon of 3/13/2024, Tech finished diagnosing vehicle   Thursday 3/14/24. Called customer to discuss what we found. Customer said repair vehicle. We would never order parts for a customer vehicle without customer saying yes to go ahead and order the parts, Parts were ordered 03/14/2024 Chrysler delivered parts 3/21/2024. When parts came in technician that looked at customer vehicle was replacing a engine on another vehicle. As soon as technician was done with that repair. ********************* vehicle would be brought in to be repaired. We were  planning on getting car back in shop on Monday  03/25/2024 Customer came in Saturday being very loud and saying we should have pushed all of are other customers back to fix his vehicle. when we let customer know  most of the other vehicle's waited there turn. So Customer payed his diagnostic charges and took his vehicle Saturday 3/23/2024. We have customer's parts in the dealership, If customer would like to drop vehicle off, we would be happy to do the repair's at the Quoted price we gave him.

  Customer response

  03/27/2024

   
  Complaint: 21481731
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Business response

  03/28/2024

  Customer had 2 different concerns he wanted looked at on his vehicle, Line 1 Customer states vehicle shakes when accelerating, line 2 completely different  concern Air bag light is in. Customer knew if he was not doing repair's he would have to pay the Diagnostic charges For each individual concern. We as well as any other dealership can not have a tech spending 2 to 3 hours figuring out what is wrong with the vehicle with out charging the customer. Also that is right on the front of the repair order that the customer signed. See attachment's i sent in first response. 

  Customer response

  03/29/2024

   
  Complaint: 21481731
  
  I am rejecting this response because:

  If you look at the first sheet I included (yellow paper from the dealership when I arrived the first day) you will see the price listed is $149 for mininum of one hour. No one looked at my car at all.  A 5 minute diagonistic test that is done by a computer is not having your techs look at it for 15 minutes, let alone 3 hours.

  My car set in your establishment for 11 days and no work was ever performed and no one gave me updates. No calls other than when the supposed part had arrived (after I called for days trying to get some information on my vehicle) and no work done after the part arrived.

  Unfortunately, sir, you saying they were going to work on my car that Monday, is untrue. No one called to say '**********************, the part is here and we are really backed up, but we will get to your car on Monday."

  A simple phone call letting me know that more time was needed could be been effective. However, your techs wouldn't answer the phone and no one gave a care until I filed a complaint. 

  Sincerely,
  
  *****************************

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have attached a letter with the entire timeline and details of the situation. basically i bought my care in and told them the issues and I also told them to Not fix anything without conversing with me and getting my approval first and they agreed. They proceeded to change a perfectly good battery when I told them several times that the battery was new. They told me the car was ready and after I paid and was waiting on the car, it would not start and led to them telling me I needed a started and basically costing me almost $2300 total fees and rental car extended because of their negligence and indifference.

  Business response

  01/29/2024

  Customer brought vehicle in after hours with multiple concerns. No power steering, start stop light on and failed emissions. We found bad wiring for electric power steering. emission light was for hood latch and pin switch. The start stop light was for a weak battery and customer approved all repairs.

  When customer came to pick up the vehicle it did  not start until more power was added, customer left vehicle we ******** look at why it would not start and found a dead spot in starter. Customer approved starter repairs. That starter repair would normally $1248.60 . Customer thinks we sold him a battery that he did not need so we discounted the starter repair $484.00 the cost of parts and labor on the battery and left the new battery in the vehicle

  If the customer is having any problems with starting or power steering or stop/start We will look at the vehicle at no charge. To my understanding all the repairs fixed the customer's problems that he wrote on ************** paperwork.

  Please see all attachments.

  Customer response

  01/29/2024

   
  Complaint: 21199719
  
  I am rejecting this response because: I did not approve all repairs. I told them numerous times that I had a new battery and there was no need to replace the battery. They did it anyway and then they promised they would return the battery to me, and they did not. I also asked for the old Starter and they said there was a $75 core charge. I've made a complaint to the ******** ************************* as well to look into this company unless I get my money back. This was a terrible decision on my part to use this establishment. There was no need to put a new battery in, I would have simply gone back to where I bought it from and got a replacement under warranty. My check engine light came back on the next day. The new battery they put in likely cause my Starter to go out because i wasn't having any problems before I came in with my Starter. They are criminals in my opinion.

  
  
  Sincerely,
  
  ***********************************

  Business response

  01/30/2024

  We Took off the total of the battery and the labor for the battery on the starter repair. Also we did give the customer the option to pay for the core on the starter the customer declined. Also if the C.E.L is back on we will look at the vehicle with no charge to the customer for diagnostic.

  Customer response

  01/30/2024

   
  Complaint: 21199719
  
  I am rejecting this response because: They did not give me a refund of the price of the battery. He told me he was giving me the Starter at the employee cost. I should have gotten the Starter for free and a refund for the labor. I have signed a complaint with the Ilinois ************************* as well and I am going to share these lies with them.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my jeep in for a electrical recall thay then charged $400 for a battery then charged me $1502.75 and $825.00 for labor and never put the part on my jeep it was laying on the front seat thay then told me i needed an alternator for $800 so when thay said that i said no because there was nothing wrong with me battery or my alternator so i called a tow truck to tow it away he told my too go to the cashier and he would meet me there he then went to my jeep and lifted my hood and did something i didnt know what until i got my truck out he had disconnected my alternator cable the battery that is surpose to be new is dead my lights inside don't even come on plus they even charged $825 for labor and didn't do anything at all to my jeep an i was charged$154.03 for taxes so they never did a thing too my jeep i pray that you can help me with this terrible injustice. Thank you for your attention an assistant's in this matter

  Business response

  10/02/2023

  Customer brought vehicle in for no start. We performed recall vehicle still would not start, vehicle had dead battery, we put battery on battery charger it would not charge, put new battery in vehicle and could not communicate with PCM. Got PCM on line had code to test and replace PCM, then when we installed new PCM vehicle would not charge properly because bad PCM shorted alternator. our alternator was to expensive, so we told customer if he brought us in a alternator we would install it for him. Customer declined repair and took his vehicle.  

• Initial Complaint

  09/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  8/1/23 purchased 2021 Jeep Wrangler Unlimited Sport. Around 8/7/23 heard rattle noise on start up. Few days later visited dealership, but by the time I arrived noise stopped. Left and videoed the issue, went back to dealership with video and left vehicle for inspection, then stated normal issue on turbo. Questioned a fix. None given. They I filed a negative survey and then I received call from service department manager ***, still no remedy. He also said that maybe the excitement of buying a vehicle clouded me hearing the rattle. Sounds sexist. What they did for test ride was stall me seeing and driving vehicle. The noise dissipates after a few minutes. So I would not hear it. *** asked what remedy did I want. I want it fixed or vehicle exchanged. Since 8/24/23 still have not received a call back. This is misrepresentation to me. They did not disclose the cold rattle start issue on the turbo engine. I found video on ******* with a suggested remedy and they would not consider if that was a viable remedy. Unable to load video because it is too large. This business never returned calls. I spoke with service manager, salesman, used car manager and **** in service department. Another dealership even claimed it was normal.

  Business response

  09/18/2023

  We test drove and listened to the vehicle and did not hear any noises that was not normal to that vehicle. If the customer want's they can stop by the dealership to listen to same type of Jeep the purchased and compare cold start up on both vehicle's to compare and make sure it is normal. This is a normal cold start up noise the customer is hearing. 

  Customer response

  09/18/2023

   
  Complaint: 20614389
  
  I am rejecting this response because: I was not made aware of cold Start  rattle when I test drove the car.  The car was driven around to the sales department.  Thus warmed up.   I would not have continued with the sale at that point.  *********** manager has never called me back from @8/25 to discuss a remedy.   They failed to disclose this issue.   
  
  Sincerely,
  
  *******************************

  Business response

  09/19/2023

  Multiple Jeep dealerships told the customer it is a normal characteristic of the vehicle, I will pass this along to the General Manager when he comes back into the store.

   

  Customer response

  09/19/2023

   
  Complaint: 20614389
  
  I am rejecting this response because: I never heard back from service manager in August.  When he said he would discuss and get back with me and has not called back.   
  
  Sincerely,
  
  *******************************

• Initial Complaint

  04/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2019 Jeep Wrangler Unlimited Sport - while driving the steering wheel locks up and all lights on dashboard come on. Several error messages "Auto Park Disabled", "Speed Control *********************** ******** Antilock ************** ******** Transmission Continue in D. Do Not Shift or Turn Off Engine" - to name a few. The car will not shut off, I had to remove a fuse to get the truck to turn off. No dealer or mechanic can assess or fix. Major Saftey concern. There needs to be a recall. Im out thousands of dollars trying to fix. My warranty expired the truck is a lemon.

  Business response

  04/12/2023

  Customer vehicle was towed in for no start found a aftermarket battery not put back together properly missing a relay and a disconnected wire causing vehicle to die out.

  repaired wire reconnected hold down and replaced proper fuses and relay's. Vehicle now starts and runs, no active dtc's setting in pcm Vehicle is ready for pick up. Customer was contacted vehicle is ready for pick up.

• Initial Complaint

  02/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  South Chicago Dodge Jeep dealership service department manager lied about my motor and said my motor was messed up bad. He lied so he could get more money from me. There was nothing wrong with my motor the light needed to be reset and my car just needed my motor to be mounted. I had just left the body shop so they told me that nothing was wrong with my motor and sent me to a different mechanic that confirmed it. Now my car wont start. He claims he put new coils and spark plugs in. When I called him he hung up on me. I want all my money back. They have worked on my car for 8 years and now its ruined. This dealership preys on women and black they have milked me for 8 years and now they hangs up on me ?? I want my 580 dollars back

  Business response

  03/10/2023

  Customer came in 02-13-2023 with a check engine light. Tech found dtc P0303 and P0304 engine misfires also found valve cover leaking we recommended a tune up and coils we resealed the valve cover. Customer gave us the ok to do repairs, After repairs were completed test drove vehicle and engine no longer  misfiring. Customer bill was $1093.60 Customer picked up vehicle then called us and said we overcharged her and stopped payment on half the bill. Customer did call back a few weeks later stating her car wouldn't start. We let her know she could bring vehicle back in if it was any work we performed it is covered under warranty any thing else she would be charged for. She hung up.

• Initial Complaint

  01/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I bought the 2021 ****** Prius Le with the clean carfax and the seller said the car is clean with not any damage or accident but when I got the car the passenger side door both are repaired and has gap and doors not aligned properly.The top roof it has big deep dent.I bought the car 1/23/23 and when I saw this damage I call they didnt respond and I went there again on 1/24/23 but the manager or assistant manager he was very rude and said that where ever we sell and not returning or swap. Then I called the police came and said I have to complaint to here.

  Business response

  01/26/2023

  The customer test drove the vehicle, paid for the vehicle, identified some damage on the vehicle before delivery which was discussed and we told him we could not fix and still accepted delivery of the vehicle after we told him if he didn't want to proceed he did not have to. Buyers remorse is not a valid reason to return or exchange.

  Customer response

  01/26/2023

   
  Complaint: 18889990
  
  I am rejecting this response because:

  they just showed me some scratches and they said just buy a touch up paint pen from AutoZone and paint it but nothing about damages or accident or top roof damage . They are lying to me also the manager *** called me on 1/25/2023 and he asked why i argued with his employee-. I said Im not arguing I just said very respectfully I told them the car has a lot of damages and needs body work so if you can swap the car or return. But They said no and what ever you want to do just go and I didnt have any other options I just called the police and officer came and gave me some advice. So the manager *** now complaining that why I called police and because that he told me he will call later but he didnt and I called him next day 1/26/2023 and he said you called the police and arguing I wont do anything for you.I told him Im not happy with this vehicle.

  
  Sincerely,
  
  ****************** *****

• Initial Complaint

  01/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought a Ram 2021 Big Horn last June 2022, Truck was used for business and only work for 4 months, and begin to ***** when the driver was driving, also the antifreeze is leaking inside the engine. Went to the Dealer and referral to the truck to a different Dealer due to this one doesn't have the system be repair. we make an appointment 12/29 10:00am at the South ******** ************************************************************, ************************* South ******** Service ********************************************************* ************************ The parts are back order needs to be fixed Turbo and transmition, also we received a letter from Chrysler,

  Business response

  01/24/2023

  The vehicle is at a different repair facility with parts on back order, we will encourage South *** to get the parts as  soon as possible.

   

  Thanks

• Initial Complaint

  12/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2008 Chrysler 300 limited edition was purchased at this location. The two key fobs that came with the vehicle contain two actual keys inside of them that are supposed to be spare keys for my vehicles door and the trunk. Somehow both of the key fobs have a key inside of them that do not fit for my vehicle. So the actual key fob for the car has the key inside that doesn't fit the vehicle and the spare key fob has a key inside that doesn't fit the vehicle. I don't know whose keys they are or where the ones that I am supposed to have are. I went to this dealer years ago I believe in 2019 when I noticed it. they bypassed what I was saying as if they couldn't help me. they didn't tell me the procedure to get help. this year recently I had an emergency situation where I actually needed the spare keys. I contacted Chrysler and they told me there's nothing they could do because the vehicle is out of warranty. when I asked more than one person multiple times for them to inform me what part of what warranty would something like this be covered, I got no response at all. They clearly couldn't care less about the safety and well-being of customer. at this point I would like someone to at least explain to me what they allege which is where and what warranty would this issue be covered or discussed if at all. I hate to force people to do their job but I think it's the least I could do.

  Business response

  12/14/2022

  to answer the question a 2008 chrysler 300 has a 3 year ***** mile warranty which means any defects to the vehicle during that time would be covered. That vehicle is available to people whom purchase this vehicle brand new.

  Customer response

  12/15/2022

   
  Complaint: 18574202
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

   

  Again they refuse to answer the direct question of what warranty and what part of the warranty would the keys for the vehicle be covered again they deflected and spoke about mileage and other things that do not address my question in any way but that's okay. The ncds will be contacting them about a hearing regarding this issue among other entities as well. Once again what part of what warranty would keys for the vehicle be covered?

  Business response

  12/16/2022

  Asked and answered. The vehicle has a 3 year ***** mile warranty for manufacturer defects that includes the key.

  Customer response

  12/19/2022

  Lies! I meanwhile have made multiple reviews on multiple sites exposing how Wicked you really are. I will also contact the news and multiple social media Outlets. I find some solace in knowing that thousands of people will forever know that you are unethical and I'm professional at the most. Just in time for the holidays!

   I am proud that you will ultimately lose business and money simply because you refuse to provide at least one ***************** for one of the multiple key fobs that you scammed customers out of.

   

  Happy holidays

• Initial Complaint

  12/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In March of 2021, my car was serviced at the named business. I was suggested to have the front brakes and rotors, replaced, therefore, I consented to the service and was rendered an amount of $411.10 (labor and parts). Meanwhile, the car made sounds that were alarming, so I returned the car to have them research the problem though the service people at Dodge, were unable to locate the problem, thus failing to do a proper investigation. Since then, they have looked into the problem further, to suggest that I need new breaks and rotors, which seems suspicious, considering that, they are finally concluded that I, need new brakes again, which they have agreed to cover though in addition to rotors, that they are not willing to compensate for .

  Business response

  12/07/2022

  We did evaluate the vehicle and found that the brakes still have 40% life to them but agreed to replace the brake pads, free of charge. The customer is wanting us to pay for her rotors to be replaced and this we can not do.

   

   

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