ComplaintsforDusty Groove America, Inc.
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Complaint Details
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Initial Complaint
03/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchase thousands of dollars a year from this record store. Several times a year, they send me CDs that have either been covered in liquid and dried out or come from smoky homes, neither issue called out specifically. The business claims liquid and smoke damaged items both fall under their VERY broad "used" item policy and it is OK to not tell customers about the issues or provide any kind of return or resolution. I have asked them repeatedly to address the issues with those items due to health/quality of life concerns (mold and smoke smell) as well as a basic level of customer service and bsuiness honesty. I do not want to bring mold or cigarette covered collectibles into my house. I only ask for a simple return and refund. Attaching a screenshot of the standard reply where I raise the issue of receiving smoke covered CDs and they let me know there is nothing that can be done because they sell it as "used".Initial Complaint
02/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchase thousands of dollars a year from this record store. Several times a year, they send me CDs that have either been covered in liquid and dried out or come from smoky homes, neither issue called out specifically. The business claims liquid and smoke damaged items both fall under their VERY broad "used" item policy and it is OK to not tell customers about the issues or provide any kind of return or resolution. I have asked them repeatedly to address the issues with those items due to health/quality of life concerns (mold and smoke smell) as well as a basic level of customer service and bsuiness honesty. I do not want to bring mold or cigarette covered collectibles into my house. I only ask for a simple return and refund. Attaching a screenshot of the standard reply where I raise the issue of receiving smoke covered CDs and they let me know there is nothing that can be done because they sell it as "used".
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.