Business ProfileforChicago Crescent Movers

Do not use Crescent Movers. Would give zero stars if I could. This is a long review, but please if you do anything, read my bullet point list below.You will see in my Yelp review history I do not typically review, but youll also see I give positive reviews as well. Here, I have to give Crescent Movers the lowest possible rating I can. I could go through the ins and outs of the story, but I want to make sure you read all of this and know that this is NOT a credible company. customer service is horrendous and follow through is terrible.I used Crescent Movers for my long distance move. The following occurred:-A mover broke my $5000 dresser, a glass drawer. I understand the risk with glass and moving furniture, but the mover was carelessly yanking the drawers out (they were empty). I heard the tail end of this while i was on a phone call and re-entered the room. -The force of the yanking broke the drawer. the mover lied to my face to say the big crack was there before. Please see the picture. I would have seen this. I told him he was lying and he told me fine, call management-I call ***** and he tells me a guy in ******* can potentially fix it. I have to call ***** back repeatedly to confirm if this is going to happen even when he tells me he will call me back. it doesnt happen.-I call multiple glass places in my new town and no one will assist because its custom glass work. I dont blame them, but I share this to demonstrate I was trying to find a solution.-I call management and leave many messages to understand what will be done to make me whole. They insist they will fix this situation. No one calls me back.-After they move me in, I get to payment and I have to haggle with the mover to take money off. hes making me feel terrible its coming out of his paycheck. I try to call management, no answer. We can only agree to take a fraction (***** fraction) of the price off. This is where I went wrong. I shouldnt have paid.-The next day I get a text from one of the movers asking if I tipped at all because if I did, he didnt receive it. I did. The other mover, who broke my drawer, took the entire tip for himself. How unprofessional that a mover has to text me to check on their tip. -The drawer with the glass broken no longer works. In the process of yanking it out they ruined the traction so I have a useless drawer. unfortunately I didnt know this until after they left.-Ive called management since to try to work out a solution (i.e., fair compensation) and they do not return ******** one thing to damage a piece of furniture. But its another to have horrendous customer service and not truly work with your customers on a resolution rather leaving them to leave bad reviews and let everyone they know to not use your business. Please beware and make sure you are prepared for any inconvenience and not receiving *** help from the Crescent Movers team.