ComplaintsforMintel Group Ltd.
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Complaint Details
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Initial Complaint
06/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I completed 6 mystery shops with this company that were approved in May and have not received payment for the shops nor have I gotten a response when I asked where my payment is.Business response
06/23/2021
This complaint was filed after the contractor was paid, which was according to the payment terms. See attached and below.
This reply also applies to a second complain he filed the same day 6/16, for the same payment. Complaint ID: 15564227
[email protected] Wed, Jun 16, 1:55 PM (1 day ago)
to me
Yes sir I apologize. I just simply wanted to know when payment will be sent to PayPal since it's past the payment date and all other mystery shop companies paid with no problem on the 15th. Again I apologize for all the emails and there will be no more.
****** ******
Sent from my Windows 10 device
From: Paul Phillips
Sent: Wednesday, June 16, 2021 2:42 PM
To: [email protected]
Subject: Mintel
Dear *** ******
May we respectfully request that you stop sending us e-mails regarding payment. We are ensuring you get paid as we do for 100% of all shops completed for Mintel. Sending incessant e-mails does not expedite the process. We have never not paid for any services rendered in over 20 years and we’ve never had so many e-mails from one person in 20 years that we are getting from you.
Sincerely
Paul PhillipsCustomer response
06/23/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 15564007, and find that this resolution is satisfactory to me.
Sincerely,
****** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.