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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/23/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This company charged my credit card on Aug 14, 2023 $67.08 for an annual subscription to US magazine. I have never received it.
Business response
12/06/2023
I have processed a refund.Initial Complaint
05/19/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have placed two orders for a magazine through this company once in november order #**** and again in March #****.Each time the item has never been delivered and the support contact is very vague and responses do not seem legitimate. Concerned they are a scamming business.Business response
06/10/2022
Thank you for contacting us. We are having difficulty fulfilling the title you have ordered twice. We will refund your second order and remove the title from our site. Thanks!Initial Complaint
12/17/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I started receiving *************************** Magazine in November 2021, I never ordered this magazine or signed up with Valuemags.com.Business response
12/19/2021
*************************** is a free magazine subscription that was offered on our site. We do not have any of your credit card information so you were not charged nor will you be in the future for renewal. If you wish to cancel, please contact our support team at [email protected]. Thanks!Initial Complaint
12/16/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have received a magazine subscription that I did not order. I was able to contact the magazine company in this case, *************************** Living, and stop the deliveries however they are coming from an agency named valuemags.com. The magazine comany did not have a phone # for this agency and the number you list on your website is disconnected. I did not order this or any magazine. I am filing a fraud complaint with my credit bureau in case they try to charge me for this subscription.Business response
12/17/2021
*************************** was a free subscription offered on our site. WE do not have your credit card information, so the subscription would not be charged or renew. Thanks!Initial Complaint
12/04/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have received both People and *************************** Living magazines. I have never ordered or authorized anyone to order these magazines. When i contacted People and Living and requested that they cancel these subscriptions that were unauthorized, they told me that Valuemags had done it and that I would have to call them to stop the subscription. The phone number they give ************ never goes through. I have no idea how this company got my personal information. They have the BBB listed on their website as A+ rating. Please help me put a stop to this. Thank youBusiness response
12/16/2021
Thank you for notifying us. We will contact the publisher to cancel the free subscriptions to People and *************************** Living.Initial Complaint
12/01/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Approx. 2 months ago I received a *************** issue with my name and address on it. I had not subscribed to this magazine and called their customer support department, where I was informed that a business opened an account with my name. They provided me with the name of the business -ValueMags - and the phone number as listed. Impossible to reach by phone, so I filed a complaint on their website regarding the fraudulent use of my name and address to open an account for a magazine I didn't want and never ordered. After much back and forth, they finally agreed to cancel the fraudulent subscription and stated it would not happen again. Today I received an issue of ****** Living ******* with my name and address on it, to which I also did not subscribe. I called their customer service line and was advised an account had been opened in my name by ValueMag for this subscription. As ValueMag's phone number is now basically not working, I again filed a complaint on their web site and advised I would be filing a BBB complaint. Rec'd an email back from ValueMag stating that this subscription was cancelled at the same time as the previous complaint, obviously a lie as *************************** Living customer service stated it was an active subscription.Business response
12/02/2021
Thank you for the notification. WE will contact the publisher to cancel the free *************************** issues also.Customer response
12/02/2021
Better Business Bureau:I will accept this response, however, I doubt very much that this will be the
last problem I have with this company. I was told that the *************************** Living account they
opened in my name had been closed over a month ago at the same time I had the problem with
the company opening an account in my name with **************** I will not hesitate to pursue
legal action if my name is used fraudulently again.
Sincerely,
***** DurbanInitial Complaint
11/26/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I have now received in the mail 3 issues of "People" and one issue of "*************************** Living", which I NEVER ordered. I tried calling People after the first issue arrived but could not reach anyone there. The "People" label states it is through Nov. 23 and "Living" through May 22. With difficulty today I reached a woman at *********************** said she could stop both magazines from being delivered BUT said the subscription was initiated by "a third party" which is valuemag.com and that I would have to contact them to have the two subscriptions officially stopped. She gave me a phone number ************, which was bogus, apparently. A recording came on saying "I"m sorry, your call cannot go through as dialed"!!! Online I located another number for Valuemags.com - ************ & no one answered. I don't want to contact them online because I'm afraid it may compromise my information further. The subscription number for People is is PPL2734577725/5# (subscription until Nov. 23) & the subscription number for "*************************** Living" is #MLV273457772517# until May 22. . I do not want these subscriptions NOR ANY OTHERS!!! I NEVER ordered them and did NOT sign up for any "free offers". Please help me cancel and ensure they have no billing information and that I will not be charged for these issues already delivered. And please make sure I do not receive any others. What Valuemags is doing is fraudulent in my view. Thank you. *************************** (as is the name on the subscriptions)Business response
12/17/2021
WE will cancel your free subscriptions with the publisher. You have not been charged nor do we have any credit card information. Thanks!Customer response
12/19/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**************************************Initial Complaint
11/23/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I received a copy of *************************** *************** in the mail on 11/22/2021, which I did not sign up to receive. I called *************************** Living, canceled any further magazines and was told it was sent by Value Mags in *******, ********. I was given ************** to call Value Mags, but the number was to Verizon.The subscription number is MLV2735066413/5# MAY22 JA99 ***** I want to know where they got my information so I can reach that party, and stop any and all future bills being sent to me from Value Mags.Business response
12/16/2021
We are sorry to hear that you did not sign up for the free subscription on our site. WE will cancel the publisher to cancel delivery. Thanks!Customer response
12/16/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
11/22/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
ValueMags.com sent me magazines that I never order. I do not want anymore magazines. I do not want to be billed. Last week on November 10, 2021 ***************** arrived. Today 11/22/2021 ******************************* *************** arrived. I have to search transactions of all banks and credit cards to make sure I am not being charged !Business response
11/23/2021
The magazines you received were part of a free promotion on our website. You have not been charged and we do not have any credit card info. If you wish to cancel, please contact [email protected]. Thanks!Initial Complaint
11/20/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Im getting an unwanted subscription to a people magazine that I did not order and when I called people Magazine to cancel it I was told that the subscription came through them. I have never agreed to any subscription and now I cant get a hold of them. I want the subscription to stop and I dont want to see a **** Ive already received two magazinesBusiness response
12/02/2021
We will contact the publisher to cancel your FREE subscription. You have not been charged and we do NOT have your credit card information. If you have additional questions, our office can be reached via email at [email protected]. Thanks!
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Customer Complaints Summary
25 total complaints in the last 3 years.
1 complaints closed in the last 12 months.