ComplaintsforJiffy Lube

• Initial Complaint

  01/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of service was 12/29/2023 $200 was paid for the service. Was told $130 initially and then given up-charge at time to pay. I went into Jiffy Lube for an oil change and was upsold on a serpentine belt. I was told that my current belt was cracked, and that my car would not be drivable if I continued driving without replacement. I was told it would be no more than $130 for total services. Jiffy Lube replaced my belt and charged me $200. I brought my car back in on 12/30/2023 for compliant of a loud noise since yesterdays service. Without looking at my vehicle, I was reassured it was just because it was a new belt. On 1/01/2024 I drove to PopEyes near my residence. My car died out in the parking lot, and required a tow to get service. I was told that Jiffy Lube incorrectly replaced the belt, causing my water pump, radiator, and alternator to burst.Jiffy Lube not resolved this issue at all.

  

  Business response

  01/18/2024

  This vehicle was not serviced at our service center.  The customer was serviced at the following ******************** location below:

  Jiffy Lube # ***
  2801 ************
  *******, ** 60635
  **************

   

  Store Management

  Jiffy Lube #***

   

   

• Initial Complaint

  06/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took my car for oil changed on the 06/24/2023 to jiffy lube at ***** ************* *******, ******* was changed but the oil filter was not place back ,so all the oil lack out from my car while driving I was even notified by a driver so I had to stop ,my car was tow down to ****** for check up and that's how it was notice that the air filter was place back after the oil changed by jiffy lube. Want to jiffy lube to complain about what happen ,they told me that the are not liable about it. That I have to fix it myself.

  

  Business response

  06/21/2023

  When we serviced the customer's vehicle all procedural and quality assurance protocols were followed and our service center bears no responsibility for the condition of the vehicle. 

  Store Management

  Jiffy Lube #***

  Customer response

  06/29/2023

   
  Complaint: 20170976
  
  I am rejecting this response because: This incident happen just some days after the initial oil change at Jiffy Lube and precisely some days after this happened, please note the attached documents from ****** after the review was conducted and they realized  it was due to the missing oil filter.

  Evidence : Attached review letter from ******

                    The dashboard of the car that prompted me to stop with the waving from people that drove past me
                     Please find enclosed contact associate from ****** for confirmation and verification
  Sincerely,
  
  *************************************

  

  Business response

  07/17/2023

  This matter has been previously addressed and no further commentary will be provided.

  Store Management

  Jiffy Lube #***

  Customer response

  07/22/2023

   
  Complaint: 20170976
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************************

• Initial Complaint

  01/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Jiffy Lube serviced my vehicle, a 2019 ******* Elantra, on November 14, 2022. On January 1, 2023 while driving on the highway my car made a popping noise. Before I could get to my destination a few miles from where the popping noise occurred, my engine oil light came on. I pulled over and seen that I was leaking oil from under my car. I immediately parked the vehicle and had it towed to ************* Dealership in ********, ******** a couple days later. The technician from the dealership says that my engine drain plug fell out of the engine and that is from whoever did my oil change. The technician at ************* said that Jiffy Lube didnt properly install my drain plug and therefore the drain plug popped off the vehicle. Due to all the oil draining out the engine the whole engine needs to be replaced. The technician at ************* said that my car engine is damaged and making a lot noise beyond a patch up job due to the engine being dry. I have called and put in a complaint to Jiffy Lube and the corporate office. The owner has yet to contact me to address this issue. ************* estimated a $7,800 estimate to replace my engine on my vehicle. Since Jiffy Lube was negligent with my repairs on the oil change they are responsible for replacing my engine. I really need some help with this because the owner of the Jiffy Lube is ignoring the situation at hand. I keep calling Jiffy Lube and they keep saying they reported the problem to their boss. They wont give me a name or any contact number on how to reach the owner of the establishment.

  

  Business response

  01/12/2023

  When we serviced the customer's vehicle all procedural and quality assurance protocols were followed and our service center bears no responsibility for the condition of the vehicle.   Based on the comments from your service invoice there were pre-existing conditions on your vehicle which included: oil level 3 quarts low, sludge in engine,  engine burning and blowing oil and oil very dirty prior to service.    

  Store Management

  Jiffy Lube #***Tell us why here...

  Customer response

  01/12/2023

   
  Complaint: 18714955
  
  I am rejecting this response because:None of what the Business Response has to do with my complaint. My drain plug fell out of my engine due to negligence on Jiffy Lubes part. I was told by several professional car mechanics that the only way that the drain plug could fall out my engine was because whoever did my oil change didnt properly install the drain plug into the engine. Jiffy Lube is the last business to do my oil change so theyre liable to fixing my vehicle. They did not install my drain plug back into my engine properly and that drain plug popped off my car the oil poured out my engine as I was driving to my destination. When I seen how much oil was leaking out, I immediately parked my car and had it towed to ************* Dealership in ********, ******** who explained to me this problem with my car. ************* Dealership is too telling me that Jiffy Lube is responsible for my drain plug popping off my engine. Because all the oil ran out my engine, the whole engine has to be replaced due to negligence on Jiffy Lube. I have provided the estimate that ************* provided. 
  
  Sincerely,
  
  *********************

  

  Business response

  01/18/2023

  This matter has been previously addressed and no further commentary will be provided.

  Store Management

  Jiffy Lube #***Tell us why here...

  Customer response

  01/24/2023

   
  Complaint: 18714955
  
  I am rejecting this response because:This matter has not been addressed.  My drain plug from my engine has popped out of my engine. Can they explain how this happened because its been explained to me by several mechanics that the only way to loose a drain plug from a engine is if it wasnt properly secured when I got my oil change. I really want this business to own up to their negligence on not replacing my drain plug properly. Due to me loosing my drain plug while driving, that damaged my engine to the point that it has to be replaced. I trusted my vehicle with this company to do a oil change and because of this mishaps on their part Im without a car. This business needs to take ownership ship of this problem and fix it!
  
  Sincerely,
  
  *********************

• Initial Complaint

  08/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  May 2022 I took my 2021 ******* Tucson to the jiffy lube on 107 halsted Franchisees #*** to be serviced with and oil change.Everything was well they service there was no issue with my car I was told that I would have to pay a little extra to get the ******* off the bottom of my car which was fine I pay for my services everything is great until a couple weeks later my engine is locked because the oil cap on my car had been missing. The day that my engine lock I got to the location to make a complaint then I call customer service to make another complaint I get a email stating **********'s case notes dated 6/24/22 states: When we serviced the customer's vehicle all procedural and quality assurance protocols were followed and our service center bears no responsibility for the condition of the vehicle. Based on the comments from your service invoice there were several pre-existing conditions on your vehicle which included: engine burning and blowing oil, sludge in engine, and oil level 3 quarts low prior to service. Meanwhile, we have updated your case information form to share your comments with the Franchisee of Store # ***; ******* **** dba Jiffy Lube. Please note, all Jiffy Lube service centers are independently owned and operated. I was not informed or had no knowledge of these preexisting conditions before or after I left the jiffy lube and now I keep calling and emailed plenty of times still nothing I have been with out a car for 3 months now and I feel its very unfair.

  

  Business response

  09/02/2022

  When we serviced the customer's vehicle all procedural and quality assurance protocols were followed and our service center bears no responsibility for the condition of the vehicle.   Based on the comments from your service invoice there were several pre-existing conditions on your vehicle which included: engine burning and blowing oil, sludge in engine, and oil level 3 quarts low prior to service.  

   

  Store Management

  Jiffy Lube

  Customer response

  09/07/2022

   
  Complaint: 17710139
  
  I am rejecting this response because:
  This was a a brand new car that was being serviced and when I ask the gentleman that was working on my vehicle was everything ok and can I go he said everything was great have great day he never once expressed to me any of these preexisting problems after servicing my car or gave me any record stating that these where preexisting issues.
  Sincerely,
  
  *****************************

  

  Business response

  09/13/2022

  This matter has been previously addressed and no further commentary will be provided.

   

  Store Management

  Jiffy Lube

• Initial Complaint

  03/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 2.28.22 I took my 2007 Camry to get checked because the exhaust was making a noise. The service team told me I should take the car to a muffler shop because the exhaust pipe needed to be serviced. I asked about other services. The staff recomended an oil change. The staff also recommended a radiator service and a transmission service based on having been so many miles sense the last servicing for either service. No person in this location informed me that the radiator had a leak, that the transmission fluid was low, or that the transmission was slipping. As I watched the staff service my vehicle I observed the service team remove a large amount of black liquid from the car using a pump. I assume this was the flushing of the old transmission fluid. What I did not see was anyone adding the same amount of fluid back into the car. Because I did not see any one add this large amount of fluid back to the car I assumed this was being done somehow underneath the vehicle out of view. When I left the store my driving experience was much worse than before I had been serviced. I drove home very slowly barely able to accelerate. I assumed this was just the car settling after being serviced. I assumed everything would be fine the next morning. On 03.01.22 the next morning the car wouldnt accelerate from park. I had no idea what was happening so that night I had my car towed to ********* repair shop at ********************* 03.02.22 the people at ********* tell me that the transmission is slipping, the transmission fluid is low, and the radiator has a leak as well as other issues that pertain to struts, axels, and other components. I call jiffy lube and explain what happened. District Managet ***** of store 649 tells me he will go to ********* to inspect the car.On 03.03.22 ***** goes to the *********, confirms the transmission fluid is low, adds fluid to the car and informs me the car is now in a drivable condition. There is a lot more to discuss.

  

  Business response

  03/07/2022

  When we serviced the customer's vehicle all procedural and quality assurance protocols were followed and our service center bears no responsibility for the condition of the vehicle.   Based on the comments from your service invoice there were several pre-existing conditions on your vehicle which included:  engine leaking, front/rear seal leak, oil pan gasket leak,  engine burning and blowing oil, heavy metal in trans pan, and burnt transmission fluid.  The Jiffy Lube warranty on the back of your invoice requires that if there is an issue the vehicle should be brought first to a service center to investigate issue.
  
  
  Jiffy Lube #***

  Tell us why here...

  Customer response

  03/09/2022

  Hello,

   I would like the chance to review the video from the day in question with a Jiffy Lube staff member. I would like to see for myself at which point the transmission fluid was refilled in my car as I believe it was either not done or done improperly. This will allow both parties to review and verify what Jiffy Lube has claimed to be proper procedure. I am not comfortable with bringing my car to Jiffy Lube for an inspection as I have no way to verify what they are or are not doing to my car. I cannot trust these people with my car again. I welcome a Better Business Bureau representative be present when the video is viewed. I have already been informed by Jiffy Lube staff that cameras are recording on the premises.  

  Complaint: 16847092
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  

  Business response

  03/27/2022

  This matter has been fully addressed previously and no further commentary will be provided.

   

  Store Management

  Jiffy Lube #***

  Customer response

  03/31/2022

   
  Complaint: 16847092
  
  I am rejecting this response because: The business has failed to address the situation. The business will not allow viewing of camera footage to determine if Jiffy Lube 649 staff followed Jiffy Lube procedure. Business has not agreed to third party inspection of vehicle. The business expects the customer to allow business to inspect vehicle. Customer has stated that the business will not be given a second opportunity in which business may damage vehicle. The business is skirting liability by not agreeing to review recorded material on day and time in question. Business will continue to produce poor quality performance if problems at business are not properly addressed.

  
  
  Sincerely,
  
  *******************************

  

  Business response

  04/02/2022

  This matter has been fully addressed and no further commentary will be provided.

   

  Store Management

  Jiffy Lube #***Tell us why here...

  Customer response

  04/04/2022

   
  Complaint: 16847092
  
  I am rejecting this response because: as a customer who paid for a service I have the right to review the recording of the service if I take issue with the service and have evidence to support the fact that the service was performed incorrectly. 
  
  Sincerely,
  
  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩