ComplaintsforApollo Insurance Agency, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased health insurance/prescriptions thru Apollo Insurance. Address is **************************************************************** June 4th 2021. I was told by ************************* that I could use Insurance the next day I took my son to doctor, and I used it within a week later for myself. Since then I was lied to several times about the insurance. I finally Called National General (Aetna) and was told there was a seven day waiting period before I could use, and I had no prescription service. The 2 claims would not be covered Policy# ********** Claim# 6ZA5292 for my son, and claim# 6ZC9530 for myself. I also have to pay full cost of $35.99 for my prescription since ********* did not accept my insurance card. I had to pay $162.00 for my son's ****, and $225.00 for my **** plus paid all premiums for insurance. it covered nothing. I also bought Dental, and vision from ************************* but was afraid to use it based on previous experiences with him. I want my money back from premiums, claims, and prescription.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.