ComplaintsforAON Corporation
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Complaint Details
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Initial Complaint
11/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
We were on a tour of ****** with Tauck Travel. I fell on 05-26-22 while in ****** and required surgery there to repair a fractured femur. We had purchased travel insurance through CareFree Travel for the reason that I was then experiencing, help getting home during a medical crisis. My husband called CareFree Travel Assist, which is AON, to report the fall and request assistance getting from the town in ****** where I was in the hospital back home. I was in the hospital 5 days. My husband was in contact with CareFree daily to update them. All forms were completed and we were trying to get back to ******* after my dicharge. All CareFree did was daily request more information. They never offered any help or express any type of concern. I got out of the hospital on 05-30-22 and had to spend an extra night in the local hotel because my husband had received NO help in getting a transport from ****************************** to *****. He had to set up the transfer with the help of the hotel staff. The day we were to be transported to *****, CareFree called and required MORE information from the MD who operated on me. There was no way to get that. He was in surgery at the hospital in ********. He spoke very little English. As far as getting back to *******, the only thing ******** offered was a coach seat on a flight from ***** to DFW. My husband explained my left leg was in a full cast and I could not sit in that type of seat. We ended up staying 2 extra nights- 1 in the hotel near ******** and 1 in ***** before my husband coulg get us back to *******. There is much more to this, of course. What I am requesting is your help getting reimbursement for the extra hotel nights and associated expenses - meals, taxi fares, etc. It is solely because of CareFree's lack of an adequate response that those expenses were incurred.Customer response
10/31/2022
Attached is the credit card statement showing a payment of $36,039.00 to ***** charged on 03-12-22 and paid on 03-23-22. The second page shows to charge of $918.00 that ***** calls the "Guest Protection Plan". The total cost of the trip was $37,184.00. I had mnade a deposit on the trip when we booked the trip. This charge was for the balance.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.