Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered product online. Paid for express delivery and still took longer than it was supposed to take. Then suddenly a month later I have another email saying I have another order coming in soon that WAS NOT AUTHORIZED. Product didn't work for me. I just received the 2nd order today July 10. I want my full refund, and I don't want this product again it didn't work. I emailed the company, and they say they couldn't refund due to the type??? It's prepackaged so I don't get it.

  

  Business Response

  Date: 07/22/2025

  This was refunded on July 10th as a courtesy and the customer was notified. We believe the BlueChew website provides transparent pricing and subscription plans and are open to feedback via ********************************** as to how the site can be even more transparent about its service options. 

• Initial Complaint

  Date:07/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company was not authorized to put me on a monthly schedule. Inquiries go unanswered with no response from phone messages or emails. Not looking for a refund just to cancel all future orders. Bluechew website and phone inquiries are totally nonresponsive. Such a simple request of a legitimate company which this company is not. Isnt this what the BBB is in business for? Just want help as many others in the reviews are asking for as well. Your A- rating must be from fraudulent reviews. All youve done for me is refer me to a help for a fee company which is probably affiliated with BBB.

  

  Business Response

  Date: 07/16/2025

  Dear BBB and Mr. ******************* you for the opportunity to respond.
  Mr. ********* enrolled in a monthly subscription with BlueChew on April 27, 2025. As clearly outlined during the sign-up process, this subscription automatically renews on a monthly basis unless the user cancels or places their account on hold. The second order was processed on May 28, 2025, and was successfully fulfilled.
  On May 30, 2025, Mr. ********* contacted our support team requesting cancellation. Within hours, our team responded in writing to confirm that his subscription had been placed on hold. This hold status prevents all future shipments and charges unless the customer actively chooses to resume the subscription via their account dashboard. No further shipments have been processed or charged since that May 28th order.
  We understand Mr. ********** concern expressed in July that he was uncertain of his account status. To clarify:
  His account has been on hold since May 30, 2025
  No further charges or shipments have occurred
  His subscription cannot be reactivated unless he explicitly does so
  While we regret any confusion, we believe the subscription status was handled promptly and transparently once his request was received. Our support team responded in a timely manner, and the account remains inactive to this day.
  We hope this resolves Mr. ********** concerns and confirms that no future charges will occur unless he takes action to resume service.

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed one order. And I told him not to charge my card again, they agreed not to, and they've charged me 2 or 3 times since then. They are not authorized to be charging my card; they agreed not to take any more charges from my credit.

  

  Business Response

  Date: 07/22/2025

  We have attached the correspondence with this customer to show that his first outreach on May 1st was to inquire about his shipment status. 
  He signed up for a monthly service and did not cancel until June 30th, at which time he was promptly responded to by Customer Support and his account was put on hold to avoid any future shipments or charges unless he decides to resubscribe. 
  
  Orders were successfully filled and we hope that he comes back to BlueChew again in the future. If there are any further questions or concerns please don't hesitate to contact ********************************** and an appropriate team member will be sure to get back quickly on the same day. Thank you for choosing BlueChew. 
  

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged with 3 different charges on my account twice for the same order and a charge of a ***** for what they called a hold, and I have tried contacting them to remove the extra charge, and they wont even talk to me; they just look at my account and say, we are ending. Chat goodbye.

  

  Business Response

  Date: 07/17/2025

  
  ************************************** appears to be the account associated with this BBB complaint. 

  On June 25th this customer was provided a $25 credit against future orders due to claims of being charged double. Sometimes banks will show an authorization hold charge that comes off of the account, and we believe that is what happened in this instance. He was also provided a response on June 21st, the same day he reached out to BlueChew Support with this information. He did not respond to the reply from Customer Support and so we believed his request was handled to his satisfaction. 

  Note that the only charges were for $5.00 on an initial order and to start his subscription (utilizing a $20 off promo), and his subsequent (and only) order thereafter on June 21st was for a total of $30, including $5.00 in shipping. There is no record of duplicate charges or any other charges and tracking for this order shows successfully delivered: ***************************************************************************

  USPS Tracking: 9200190377300808422911

   

   

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23527120
  
  I am rejecting this response because:This is full of lies got no credit no refund and no one reached out to me and support wont even talk to me !!! 
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 07/21/2025

  We provided a copy of the response this customer should have received via email in the prior post and lying is not part of our business practices. 
  We encourage this customer to provide some more details regarding charges that remained on his account beyond the initial hold that may have appeared on his end. To date he should have been charged $5 for his initial order placed on June 26th (after using a $20 first time order discount), and $30 for his order from June 21st that was shipped and received ***** tracking #: 9200190377300808422911)
  
  There are no other records to review as no shipments have occurred otherwise, and his account remains on HOLD status until he decides to resume. 
  
  We also show a $25 credit balance is awaiting in his account should he choose to use the services in the future. 
  
  When reaching out to customer support, please use accurate information as you were reaching out with the name "*****", which does not align with the patient information provided. The verified email is: 

  
  **************************************
  Name is **** *******
  And please use the correct Date of Birth and specifics regarding your prescription can be discussed appropriately. We hope this helps!

  Customer Answer

  Date: 07/21/2025

   
  Complaint: 23527120
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the trial for $5 and never received the product. I thought I'd just eat the $5 as a loss on my end for dealing with a crappy company. I was then charged for a subscription today for $30 after I had thought I cancelled it. I just want my money back and customer service tried to credit my account instead of just giving me my money back. I was escalated to management of course but nothing has come out of it yet.

  

  Business Response

  Date: 07/17/2025

  On June 27th, the same day as the outreach to BBB, BlueChew Support had confirmed a full refund on both orders placed. See attached correspondence back to the customer. 

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently tried BlueChew and forgot to cancel the subscription and was charged again today for another pack. I already stopped the subscription but wanted to see if there was any way I could get a refund or partial one for the last purchase I accidentally made.

  

  Business Response

  Date: 07/17/2025

  We regret to inform this customer that we are unable to provide refunds when an order has been successfully processed and received as promised BlueChew's end; however, if you email ********************************** and explain your concerns the team will be happy to issue a credit. We see he was able to put his account on pause the same day as filing this complaint and he will not be charged again or receive future shipments unless he turns his subscription back on. 
  
  Also when reviewing the account history, the ************************ did not contact BlueChew support and only contacted BBB. We encourage him to contact BlueChew support for appropriate handling for this or future concerns for faster resolution as the support team is working 24/7.

  This order processed on 6/14 (the same day as your BBB complaint) and was delivered on 6/16 with ***** tracking number: 289771236649

  ********************************************************************************************

   

   

• Initial Complaint

  Date:05/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been waiting for live support or even an answer to my emails. Been on live chat with no reply for over 4 hours now. I paid an extra $30 for next-day delivery and not one answer. This will be theft by deception if not answered today.

  

  Business Response

  Date: 06/09/2025

  There are a total of 11 support tickets going back and forth with this customer and the BlueChew support team. We believe his issue has since been resolved as he placed another order utilizing overnight shipping in early June and received it appropriately. 

  We understand there was confusion surrounding his May 28th order and hope that he sees after the back and forth outreach that the BlueChew team truly cares and processes orders as quickly as possible, and that the shipping method chosen at the time of placing the order is honored. 

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've tried numerous times to cancel my subscription, but they keep giving me phone numbers not affiliated. I've tried email and phone number.

  

  Business Response

  Date: 06/09/2025

  ******** reached out to the dispensing pharmacy one time on June 3rd, 2025 via voicemail and they tried calling him back to no avail. 
  On June 3rd his account was put on hold and charge was voided. He will not receive any future orders unless he logs back into ************************** and decides to resume service through the self-service options provided via the website. 

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early 2025, I signed up for a blue chew subscription. I did not like the product nor did I like the price so on April 7th I attempted to cancel my subscription. The only option they gave me through their chat bot was to put my account on hold, which would ultimately freeze all future orders. I put my account on hold and because I was suspicious of this company for not allowing people to actually fully cancel their membership or subscription. I decided to remove my payment method ending in ********************************************************************************** 4369. This company does not allow its customers to easily cancel subscriptions or have their information deleted from their system, and I would like to also complain that I removed a payment method that they were still able to later charge. I have requested an investigation from my bank on the unauthorized charge and they have provided me a new card.

  

  Business Response

  Date: 05/29/2025

  see attachment

• Initial Complaint

  Date:05/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed up for a bluechew subscription a while ago, and the medication. That was chosen for me had not worked and so i thought i had canceled my subscription a while back but apparently id just been manually canceling orders by the month (unbeknownst to me) and for some season this months payment through. Id even contacted them before the charge was finalized and they wouldnt stop the payment. I talked to my PCP and found a medication that works for me and i pay $10 per month for it. Bluechew is/was charging me 8 times that ($80) for medication that does not work. The company seems to hide behind the fact that it is medication and cannot be returned as per law (as i understand it). But i dont understand the law around it. They added $80 to my credit balance which i told them was useless to me as i had no plans to continue my patronage with them. They simply threw the law book at me repeatedly and didnt even appear to read the content of my messages. Frustrating and awful customer service experience.

  

  Business Response

  Date: 05/29/2025

  see attachment