Complaintsfor123RF LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/17/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Signed up for an account, wasn't what I needed. I requested not to be emailed and unsubscribed from their emailiing list. Still getting emails and when I called, was on hold for over and hour and when I requested a call back, and put my number in, the system just hangs up on me.Initial Complaint
11/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This morning, Nov.3, 2023, my checking account was debited $24.65 without my consent. The information on my bank account ledger is as follows. ****** POS PURCHASE 123RF LLC ******* ** ******** ******-24.65 From this information, I looked up. the company on the internet and found that they are a stock image company. I am an artist but I only buy stock images from Adobe and would not ever have purchased anything from this company. I certainly wouldn't have set up an account with them. I would like to be refunded the 24,64 and would like for my information to be erased from their books. I feel that if anything, this is a fraudulent charge. I called them and they wanted my credit card number to look up the account. They kept saying they could not look it up without the last four digits. I finaly gave it to them. I hope I haven't been scammed yet again.Business response
11/20/2023
Hi there, greetings from 123RF.
We tried reaching out to you promptly via email and phone on the same day to explain the valid charge we located, but unfortunately, we didn't get a response. The plan has been canceled, and you will not incur any more charges. For further assistance or information about your account, please check your inbox for our email dated November 3, 2023, or contact us at ********************************Initial Complaint
04/21/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I have been submitting photos to 123rf for over a decade now as Contributor. My login email is ************************ However, for the last several months, probably almost a year now, my photos are not getting reviewed. At this time I have about **** photos in the review queue. Is the site still live? I have sent several emails and nothing has happened. Please advise.Business response
05/08/2023
Hi,
Greetings from 123RF!
Our relevant team will look into the issue and reach out to the contributor accordingly.
Thank you.
Regards,
*****Initial Complaint
02/09/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I messaged this company and explained to them that i did not sign up for a subscription and wanted them to stop charging my card and wanted a immediate refund. they emailed me back and said i have a installment plan with their company which I do not have not and will not! I am a victim of identity theft and do not recall using their services and now because they told me I had to pay them more money to cancel there services I would never use this scamming website. I would like a refund and no further contact with this companyBusiness response
02/22/2023
Hi,
We can confirm that we have terminated the installment plan and issued a refund of USD29.00 on February 20, 2023.
Feel free to reach out if you have any questions.
Customer response
02/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.