Customer ReviewsforGCX

This guy's are thief's they deleted and closed my app and they have deleted my account without information.I had so many gift cards saved to spend money on the kids but they deleted their old app and now new app doesn't allow me to login based on email.They have made mandatory to login with mobile number and when I gave my mobile number they are creating new account rather using my old account with so many valid gift cards in the account.

We apologize for the confusion the *** Update has created. Raise Earn is a completely different branch from *** (Formerly Raise Marketplace) and has not been combined. Since you are intending to use your account, you must log in via ***.Raise.com or use the *** App. If you need further assistance, please contact *********************************

I bought a Panera Bread $60 gift card and only used it once for a value around $9 and in two months I was surprised the gift card value went to $0. I called Panera for the concern and they told me, "There was a request for a reverse charge for this gift card ending in 6956. While I cannot see who made the request, I do see that the card was devalued. The funds were returned to the original payment for the purchase of the gift card."Then I emailed Raise Market Place for the concern and they told me that "We regret to inform you that we are currently outside of our Service Level Agreement (SLA) for your request"This is unacceptable, I am not going to be the victim of your broken system so fix it.

Hello. Please accept our sincerest apologies regarding the matter. We have also noted that this was posted via Trustpilot. A request for more information was forwarded to you, please ensure to provide your Raise account and order details. If you have any issues with finding this notification, you can send the details to **********************************

I am experiencing difficulty accessing the Raise App. I have $80 in credit that I need to use. How do I access the app now it crashes every time I attempt to open it.

Hello *****. The reported matter was resolved by our Technical Team within 24 hours of this review. If you haven't already, we ask that you please update your app. An additional app version had been made available to our customers which addresses the app glitch specified. If you have any other concerns, please reach out to *********************************

Raise used to be a very good gift card reseller but the last couple years they have went down. Now I would warn anyone who doesnt have money to waste not to purchase from them. The little savings that you feel you will get wont be anything once you lose everything you paid for the card. Just go and spend a little more and buy directly from retailer and know your card is safe and working. DONT USE RAISE!!!

Our Team appreciates the time taken to advise us of your experience regarding our platform. The details of your review has been relayed to our team in which we will deem valuable feedback for the improvement of the customer experience. We look forward to tailoring our platform concepts for the needs of our members. Feel free to reach out to ********************************* if you would like to provide additional feedback.

After purchasing a gift card from the company, I found out that it couldn't be used after one year, despite what they guaranteed. When I asked for a refund, they ignored my requests. So, I decided to take legal action and filed a claim in small claims court, which I won. However, even with the court order in hand, the company still refused to pay me the money owed.

We are sorry to hear of the experience with your purchase. Given that the Marketplace is a third-party platform, the Guarantee advises coverage for issues reported within the 1 Year from purchase date. Raise is then no longer liable for issues encountered outside of the year, which is why we urge to redeem your card within policy time frame. Please contact ******************************** in regards to your court claim.

I tried using the 50$ GameStop gift card that I brought but it have the wrong pin and after calling them the issue was not resolved and emails is unanswered after 48 hours.

We are currently experiencing high volume and working diligently to respond as soon as possible for all inquiries received. I have escalated your order issue and can confirm that a Supervisor has been appointed to gather all necessary information to provide proper resolution. Due to the circumstances of this particular issue, we advise allowing up to 1 business day for a follow up regarding the next steps as we must review thoroughly. We sincerely apologize for this matter and advise to reach out to ********************************* if you have any additional questions.

Buyer be aware, this business buys and sells giftcards. Some of the gifts cards on their site that they sell to customers are the same giftcards that they bought from other customers. So if they purchase a giftcard with a zero balance and you are the unlucky sole that purchases that said gift card you are out of luck with them giving you your money back. This type of situation happens frequently. Ive have purchased giftcards from them that either had a zero balance or the giftcard id didnt have enough digits or the giftcard id had the wrong digits. They are fully aware that these situations happen and even have a section of their site mentioning this but when it occurs for some reason you have to prove that the gift card doesn't work........ How can you prove a giftcard had a zero balance prior to your purchase? All they will do is check that the giftcard had a balance on the date they purchased it but the dummies dont understand that if someone writes down the giftcard number, sells Raise the giftcard and then several days later spends all the money on that same giftcard. The one on Raise site will be spent before it's even sold to a customer.

Thank you for providing feedback regarding our services. We have confirmed internally that your case was previously escalated and resolved. In terms of gift card issues, our Gift Card Support Team confirms all card balances prior to listing. In addition, an investigation may be conducted in the case that a card has been reported to determine the redemption details. We may ask for additional information with the intent of determining the stance of a refund under the condition that it is required. If you have any further concerns, please do not hesitate to reach out.

There are only two kinds of Raise.com customers. Customers who haven't done business with them AND customers they screwed over that will tell you how crooked and dishonest they are. Pure garbage. Just keep scrolling and you'll see hundreds of reviews that BBB I guess chooses to hide from real customers. These positive reviews are clearly employees or friends. Look all over the web and you'll see thousands of customers calling Raise.com out for being a total scam. Shame on you BBB for letting Raise.com cover their tracks on your own website. Try to buy gift cards with them and they'll take your money but they wont deliver the cards for hours sometimes days. Why? Who cares? They dont give a ****. Try to contact them via phone? The phone doesnt work. Buy gift cards and find out they have already been used? Their own customers support will email you back that it happens a lot. Just tie you up money with them for days until they feel like doing their jobs. But their CEO loves to send out emails about the impact of Covid. Try running your own company and not scamming your own customers before you grandstand. Typical smoke and mirrors start up with absolutely the worst customer reviews. If they didnt s**** you over it's just a matter of time. There are only two kinds of Raise.com customers. Customers who haven't done business with them AND customers they screwed over that will tell you how crooked and dishonest they are.

We are sorry to hear of your experience with Raise. If you are encountering a matter that has yet to be resolved, we ask that you please contact ********************************* with details of the account. Our Team would be more than happy to provide assistance.