ComplaintsforBloomingdale's

• Initial Complaint

  12/21/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I am not liable for this debt with Bloomingdales. I do not have a contract with ************************** They did not provide me with the original contract as requested.

• Initial Complaint

  09/21/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Dear ***/***** I am writing in regards of My dispute with Bloomingdales Department store. I Reached out to The merchant about not receiving my order several times before filing a claim with Bloomingdales and also Navy Federal. *** delivery was giving me the runaround. I last spoke to a supervisor from Bloomingdales, that advised me to dispute it through my credit card holder, Navy federal. Ive been going back & forth with this Process since first reporting it on June 24th. I went out of town & returned back home still hearing nothing from bloomingdales. So I reached back out to Bloomingdales to see if they had any updates about my Parcel that I didnt receive. On June 21st, 2023 I purchased over the phone with A Department Store Agent, Merchandise for A Special Occasion Vacation Trip. The items that were purchased were womens Bottaga Shoes and a Balenciga Handbag. Both items Totaling $3894.80. ORDER #: ********* (attached Photo). The Agent was courteous an expressed the package due to me going on vacation & needed the items for my Trip. The package was to arrive Friday June 23rd. I had A Hair braiding appointment on Friday morning, June 23rd (attached photo of message between my hair ************ Before leaving my home that morning. I left A note inside my front Glass screen door, for the delivery person NOT TO LEAVE MY PARCEL ON THE ***** PORCH. With clear instructions where to leave the parcel(photo attached). I live on a busy 2 way street. Alot of traffic is passing daily. My front ring bell was offline charging, I asked if they will leave my parcel at my BACK DOOR. Which I left a large Bright pink Tote with a lid and a note tapped, to please put parcel inside(photo attached). I only asked for that just to be done in case my regular delivery person wasnt delivering. I get many parcels delivered to my address because I run a home based business on Top of being a Letter delivery carrier for 12 years for the ************* *************** This is NOT my first Time ordering from this Merchant. I have Never had A problem with Any of my packages from bloomingdales or other expensive retailers that I regularly shop with. This is my first incident of me not receiving my merchandise from this retailer. However, this is not my first time *** has not followed my clear instructions, and I have had three incidents of not receiving my parcel because they ignored my instructions and left my parcel on my porch. My regular delivery guys know to leave all parcels at Backdoor because they can read!!! My ***** delivery driver and Mail Carrier have my number to call for them to leave it. There is always a sign tapped in door with clear instructions to All my delivery drivers. I live alone & almost never use the front door to go in and out my home. I park my car in my Garage. So I exit & enter my home through my back door. Another reason I asked is because The doorbell cameras are Recording in the ************ can talk through my phone when they ring the bell. No Delivery person of *** was seen delivering my parcel on my camera on june 23rd. Only delivery that was made on June 23rd was from my ***** delivery person at 4:10pm, Seen on my recorded doorbell camera delivering a percel from ***************** store(photo attached). After recently Receiving & reviewing That my dispute didnt work in my favor. I reached out to the merchant again to see why they denied my claim. Bloomingdales customer representative said that one reason was because the delivery person said that they delivered it to my front porch, with an attached photo of the item on my porch. (If so, you should see the Note on my door asking to Not leave packages on Front porch in that photo from ***** I can not even see the photo because its over 30days. I cant even pull up the confirmation of my Parcel because its saying the confirmation number doesnt exist. Second reason the Bloomingdales customer service representative to me they denied my claim because the merchandise was too expensive for them to issue a refund. (If it was $38 or $3894.80. Why didnt Bloomingdales request a signature for that merchandise? Also, why Did they Allow USP to Deliver Such an expensive Parcel to my front porch and not A person or leaving a notice to pick up from *** store? I have attached all documents that I did my best to gather that *** help with not receiving my merchandise from Bloomingdales department store.

• Initial Complaint

  04/28/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 3/25/23 I placed an online order at Bloomingdale's for a 3.4oz bottle of Creed cologne for $478.50 using PayPal. On 3/30/23 Bloomingdale's emailed me at 8:09pm informing me that my package had been delivered. I was unable to locate the package as it was not signed for, given to someone here at my house, or left in the locked mailbox available for packages to be left in, so I assumed the package was left at my doorstep unattended & someone must have stolen it. I reached out to Bloomingdale's to report the problem & was told a full refund would be processed. It never came, so I reached out again. I was told that a request for a refund was made & I would receive an email within 2 days with details. I received an email stating that due to "multiple claims of non-receipt" they would be unable to credit or reship my merchandise. The only other package I have had stolen was during Christmas last year for a pair of slippers that was stolen after being left at my doorstep. No other refunds have ever been provided to me at all. Because *************************** are in some way related, they are refusing to do anything about my stolen package. I live in a high-crime neighborhood where package theft is extremely common. I also live directly across from a park where people sit & watch packages get dropped off on our street & take them as soon as they are left by the delivery driver. We are constantly dealing with mail theft, so much so that even today **** had sent out a postal inspector to come investigate & take a look at the cluster mailboxes that someone had used a power tool to drill into the boxes & steal people's mail in my neighborhood. I attempted to dispute via PayPal & was told to dispute via **** I tried to dispute via *** but was unable to due to a block placed by Bloomingdale's & due to the fact that the package was left at the correct address, so *** said to contact Bloomingdale's, who ultimately will not do anything at all to help me.

• Initial Complaint

  02/13/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  *********************************** *********************************** *************************************************** order # ********* I purchased with ************ and did not receive the delivery. As per the *** tracking number, the package was left at the front door with no proof of delivery. Although I explained the frequent mistakes *** and fed ex make during delivery to ************ they failed to acknowledge the situation and denied a refund on merchandise that I did not receive. ************ denied my claim based on the following extract from an email I received We have taken some time to review your request for a refund. Understanding that you have not received several other deliveries in the past and have made similar requests previously, we believe there is a problem receiving deliveries at your provided shipping address. meanwhile ************ did not require a signature on delivery for the package. But the truth is as follows: my packages are often sent to 227 ******** ******************************* instead of my address ************************************; VS versa. when I receive a package that does not belong to me I always take it to ******** however that is not always the case with me. Moreover, packages are often stolen in my neighborhood. To avoid stealing packages I leave a note on my door written in bold for *** or fed ex to knock on the door and assure that someone is always home trust meIt's insulting not only because ************ wants me to pay for merchandise I did not receive but also for making threats to not deliver future packages to my home address.

• Initial Complaint

  02/01/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Order #********* I ordered a $600 suit from Bloomingdales online and received it stuffed in a Fed Ex bag on a hanger! No garment bag (a must for an investment piece), no luxury packaging. Please note I also paid for premium shipping. I feel like Ive been robbed, taken advantage of hustled. Even Amazon will give you a plastic zip-lock bag for a $30 dress!! When someone shops a luxury brand premium packaging is expected. ***** ******, ****** Brothers, NET-A-******, ***************, etc. understand this concept and get it right, every time. The following happened when I contacted Bloomingdales: - I spoke with a manager who advised unfortunately they can only offer a reshipment; I suggested it's unsuitable due to a deadline. I need it for the weekend. I requested corporate and was hung up on and given a survey. - I sent a DM to their verified ******** account and received a Macys greeting (smh) -was thanked for my feedback w/o a solution -told the item is sold as suit separates (not the case according to the designer) and therefore does not qualify as a garment bag. -the items do not include a garment bag (***************** does have garment bags for suits) -after insisting on a 30% refund for the aggregation of coming up with my own solution I received counteroffers for 10-15%.Prediction - Bloomingdales will be bought out or bankrupt in 5 years! No way a company can survive 150 years with this level of customer service/logistics. I consistently receive better service from **************** (a fantastic affordable luxury brand). The agents had no affinity for the luxury customer, ********************** protect your brand, and stop taking shortcuts to save money. Hire professionals who understand your customers expectations. I expect 30% off and a Garment Bag to store my suit! The suit is lovely too bad the experience was poor.

• Initial Complaint

  12/20/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I didnt really have the money to spend, I save up my money to get my mother these jogger pants that came out last year she couldnt afford them, and we where robbed driving through ******* ******* going to visiting our sick Aunt in Orange County ******* that passed last week, my family and I never had a chance to visit her due to the tragedy we endured getting robbed for our whole moving truck with 30 years worth of memories our pet ashes, and $300, 000 worth of belongings. Where starting from scratch, then have to deal with these corrupted and messy companies that jump on the band wagon with the rest of the criminals thats in politicians etc; in these offices, to seen consumers trashy items or with the alarm still on there nothing but greed! I rather not give my mother trash to put a smile on her face to bring her out depression, what would put a smile on her face if my siblings and I and our millions of followers not support these kind of companies anymore that doesnt care about the consumers that make this country and world operate, let them see how it is to be poor! A change is on its way. I thank GOD to have a platforms like BBB to inform them of whats going on in this world with all these companies that doesnt think like customers or doesn't have any ************** all about that dollar dollar bill, where living in at the end and hes coming for all you criminals and all of the above! I want my refund back quick to try to get my mother **************** that has character and meaning behind it.

• Initial Complaint

  12/04/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Date of transaction: 11/28/22 Amount: $1,633.00 Order ********* ************************* ******************** ************* I ordered an item and paid for expedited shipping on 11/28 night for delivery by 12/1 for a corporate event being held 12/3. I received no *** order updates by the delivery date of 12/1 and saw that the item was back ordered until 12/30. No one contacted me, per Bloomingdales policy. No shipping label had been created. I attempted to cancel the order 12/1 in the morning., and a shipping label was printed 5 minutes later. Minutes after that, the customer service rep replies and says I cant cancel because the label is printed. The rep then promised my item would be delivered 12/2. Tracking information was not updated all day, though. Bloomingdales ignored my email and follow up email as a delay tactic. I asked for a manager to call and no one responded. Ignored my request. Its now been almost a full week since my order, I have the charge on my credit card for an item I will not be receiving because they dont even have it in stock, and I cant get a refund because my label was printed. 1) I had to purchase the product elsewhere and now I have a $1,600 charge on my credit card. 2) the customer service rep surreptitiously printed a shipping label within minutes of me requesting cancelation. Had they not printed, I couldve canceled the order. It shouldve been canceled as soon as my email was read (and before the label was printed.) So now I cant cancel the order, I know the product was back ordered through 12/30 (reason I canceled) so I wont be receiving the product, and Ive already paid. The company is holding my funds hostage for a month and I believe this is illegal. 3) if the product has not left the facility, its in the possession of Bloomingdales. Cancellation should be possible. Their bad supply chain isnt my problem. I hope youll look into this because it is a misappropriation of my funds. Scam artist customer service department.

• Initial Complaint

  08/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a ******* watch in April this year that I didnt wear after debating on whether to upgrade the bezel.I decided to get my name engraved on it in June.I finally picked the watch up excited to see that my watch had visible scratches on the back where the engraving was done.I was told that I could have it sent back an would have to wait another 3 weeks.The manager of fine jewelry was off apparently so I left work with an assistant manager this past Saturday to discuss my concern and also to leave word for that manager to connect with me about my watch.Not only did I not receive a call ?I called 2 times today about it and the manager never called me back!I finally called again at 5 and he was condescending and nonchalant about it.This watch retails for $1,395!Total disregard and disrespect .The manager offered to rush the watch for buffing but that was only offered because I pressed the issue.I am owed an apology along with compensation for my horrible experience.If I wanted Flee market service ..,I wouldve bought a flee market watch!This is not how you treat your customers or is this how Bloomingdales treat Black customers ???????The last time I checked all money is green.The manager was vile and the service was and is horrible .I have footage and pictures of my watch I purposely took just in case this happened .Good thing I did .Best Regards ,******************

• Initial Complaint

  08/06/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I sent a return and want my refund, Ive been trying to contact the company and keep getting the run around, a customer service agent told me their team was on top of it and Id be getting a refund and once I asked more questions all of a sudden they asked me for the tracking number, so in reality they werent even looking into my order prior to asking for the tracking info, when I called them out on this they disconnected the chat, I chatted again and again the next agent disconnected me, Im furious as I need my refund for the items I have already sent back using a label provided to me by the company itself! I have attached screenshots of the chat Order number #*********

• Initial Complaint

  05/12/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I returned an order that is within the return policy that I ordered online. The item was received by them on 4/26 and I received an email confirmation. The email advised that the refund would take 3-5 business days to process. I have since spoke to 2 people with one being 5/7 and a chat today (5/12). There is no reason why a refund would take this long. This is a $413 item and every time I speak to someone Im told to wait, wait, wait. What am I waiting on and they have their merchandise.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩