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Complaint Details
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Initial Complaint
07/14/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
We hired Pryor Construction to complete a full gut rehab on our home. There were several occurrences where we were given misleading information, such as how/who would install our HVAC unit and how work would be completed. There are also several instances where the work did not follow the approved plans, where work was not completed or done poorly, and also includes mold that was not remediated properly. Pryor refused to follow the mask mandate during the pandemic and has had poor communication and will not fix major issues associated with the project. We have emails that address some of these issues, but I’m not sure how to attach them.Business response
07/23/2021
This home was bank loan inspected and City of Chicago Building Department inspected throughout this project and at completion. Before final completion, Pryor Construction completed an extensive punch list of items created by the clients. Some punch list items needed to be postponed due to the client’s use of their own subcontractors. The clients are now in their warranty period. Warranty items take much more time to work through than punch-list items since all subcontractors are no longer working on the site along with added Covid restrictions. Pryor Construction was given a list of several potential issues. We have started to work through the list provided and will continue to work through issues that are under our warranty during this time.
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Contact Information
2118 W Montrose Ave
Chicago, IL 60618-1720
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.