Customer ReviewsforNet Retailers, LLC

Buyer be warned. I purchased a wood table from Luxedecor.com and if I had been home the items were delivered I would have refused the order. The items I purchase both called out the table material as wood but when the items arrived there was a very cheap laminate covering with a culture marble that looks nothing like the photos on the site. When purchasing a dining table and counsel table costing a combined $3600, there is no way I would expect laminate.Because I did not have the original packaging, the items were unable to be returned. The website is falsely advertising the tables as wood had I known they were laminate, I would have never made the purchase.

DO NOT ORDER FROM THIS COMPANY UNDER ANY CIRCUMSTANCE!!! Delivered a damaged product and wouldnt replace it or give me my money back. This company is only interested in profits over their customers. Will be reporting to BBB. Companies like this should not be in business, so do yourself a favor and order elsewhere.

Be wary when ordering from them online. If you need to return anything, they charge a 30% restocking fee + shipping, which can add up to almost the full price of the item itself. If you have a choice, buy from Amazon instead and save yourself the headache.

UNTRUSTWORTHY BUSINESS. I should have read their BBB reviews before purchasing anything from them. You would think that a business with a luxurious, modern front would offer a great shopping and customer service experience. To my surprise, they don't correlate at all. I found myself reaching out to their customer service about an order cancellation because I wasn't receiving any shipping updates within the time frame they listed on their website. When I did, they told me they couldn't find my order - this was in part, due to the fact that I accidentally provided the wrong email, but I've provided the screenshot of the transaction# and other info nonetheless. They made me think that the info I provided was sufficient enough to make the conclusion that my order truly didn't exist in their system. After reaching out to them, I get an order confirmation email separate from my original order confirmation email from a week ago. I thought, how strange? Then came the shipping status email a few days later. With that I reached out to customer service again, asking why an order is being shipped when they clearly told me my order wasn't in the system. (By this time, I had already bought the item from a different business). They kept saying it was too late to cancel my order and that the order will be shipped and that I'm subject to paying for the shipping costs if I want to return it. I kept fighting them about it and they kept pushing their "as per our terms and conditions" as an effort to shut me up and deal with the shipping cost. No other accommodations, just a - Oh well, you deal with the cost.They could put more energy in ensuring they have all the order info before claiming it doesn't exist and find an actual solution to help a misled customer, and not charge the customer for the return shipping label.

As a business, I don't write reviews about others. But they have no interest in fixing issues. There is a glitch on their website with the Galtech umbrellas. You click a base thinking you are requesting it in the quote- and it is not. Called 5x no resolution. Go somewhere else and don't waste your time. Shady request quote business practices.

The shipping and customer service is terrible. The shipping window quoted for my goods was 1-7 days (which is why I purchased from them) and it arrived in about 3+ weeks, missing the event for which they were ordered. Additionally, they only shipped one of two items ordered. The customer service turnaround time is several days between inquiries (both with the phone and live chat options). It seems as if they are a middle man - take the order and then place it directly with the manufacturer, rather than having items in stock and/or shipping directly under their ownership. I found the entire process to be highly unsatisfactory and significantly subpar, even compared to discount websites like Overstock and Wayfair (where I have had very good experiences). I would not order from them again under any circumstances.I cancelled the remainder of my order but have yet to receive any sort of confirmation.

DO NOT ORDER FROM THIS COMPANY! Should have checked with BBB before ordering from this company. As others have complained, the company gives totally false shipment dates. I ordered an item in November 2022 that was initially supposed to ship in January. They just keep extending the shipment date...now the end of April. They refuse to accept cancellation of my order. BEWARE!

I checked this BBB site prior to ordering and read through multiple complaints. I still ordered because it appeared they tried to resolve them using reasonable terms. For my experience, I questioned them hard about whether the product was in stock, specific color expectations, and where and how it was shipping. We love the table we ordered and assembly took less than 30 minutes. The reason I'm docking a star is due to delivery. It took 23 days for delivery from ********** to *****. I realize these guys are just brokers but they also select freight services so I put that onus on them. I was not expecting that long, nor was I expecting to receive a shipment 4 days after arriving at a local hub. Again, quality product is what we expected and that was delivered. I just recommend doing some thorough communication with them so you have proper expectations.