Customer ReviewsforEligo Energy, LLC

They are agreeing to 3 month contracts and still charging. Then since your no longer under that contract charging what ever the want

Hi ******, thank you for bringing this to our attention. We strive to provide transparent pricing and terms to all our clients. We apologize for any confusion or inconvenience this may have caused. If you have any further concerns, please feel free to reach out to our customer service team for assistance.

Absolute scam of a company charging exorbitant rates of 150% at random with no warning. Do not do business with these scum bags under any circumstances

Hi ****, we're sorry to hear about your experience. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team so we can investigate this issue further and work towards a resolution. Thank you for bringing this to our attention.

It has come to my attention after an extremely high electric bill (>$1k) that Eligo has been charging excessively high rates. I selected Eligo as a discount electric supplier 1-2 yrs ago. At the time I assume their rates were favorable or I wouldn't have selected them as an alternate supplier. After my recent electric bill I discussed my bill with ************** Electric and Gas, the main supplier in my area. The person at NYSEG was very helpful and pointed out that Eligo rates were 2.5 times NYSEG rates. Unfortunately, I do have the file space to retain all pages of every bill I receive. Therefore, I can not prove that that Eligo's rates were slowly rising during that time period even though I suspect that is the case. I called Eligo and cancelled my subscription over a month ago. They said it could take from 1-2 billing cycles to complete the cancellation. A rep. from Eligo called me today with good news and to inform me of a rate reduction. He didn't say what the reduction was before I told him I was not interested and to remind him that I canceled my subscription. I'm now wondering if they are going to cancel my subscription prompting me to write to you. At the least, I want to cancel my subscription with them but, I feel they owe me money for overcharging me for who knows how long.

****, thank you for bringing this to our attention. We apologize for any inconvenience this has caused. We take your feedback seriously and will investigate the matter further to ensure that our rates are competitive and transparent. Please reach out to our customer service team at ************ or ****************************************** for assistance with your cancellation.

I received a phone call from a phone number within my area code. When I returned the call, I had a very polite representative who seemed to be talking about both my gas and electric bills. While that seemed odd, but I went along with changing my gas supplier but not my electric. What bothered me was that when I went thru the process of confirming the gas supplier change, it turned out to the Eligo Energy. That is the same company that she was trying to get me to accept for my electric supplier change. That seemed odd to me, so I checked out this BBB site and found a number of the same concerns listed. I think I had been scammed. I just completed a call back to them to REVERSE the change I had made. A different, but very polite representative, confirmed the reversal immediately. We will see!

Hi *****, thank you for sharing your experience with us. We apologize for any confusion or inconvenience you may have experienced. Rest assured, we take your feedback seriously and will address this issue with our team. If you have any further concerns, please don't hesitate to reach out to us.

This company is a fraudulent company that targets individuals to confuse them and extort money from them. I called when my bill tripled in the span of two months. Called the company and they did not provide the information to cancel the service nor the terms of renewal...I did not authorize this change or continuation of service.Very poor customer service, would not verify the contact information they had on file for me over the phone. They would not email me any information about the contract. I searched for a service quote for the area - Western ********, and the website said that they do not supply their services to my zip code, or 5 other zip codes I tried for Western and Central ********. Maybe that's why my bill is over $400.00 a month for a 800 sqft home with one person living in it.

Good day, We appreciate you taking the time to review us, despite the fact that we werent able to provide the best experience. We would be more than happy to review your account and address your concerns. Please email us at ******************************************** with the subject line titled CustomerReview Follow-Up, and I will personally handle this matter. Please be sure to include your name, contact information, and utility account number.We appreciate you as a customer and want to resolve any issues. Thank you very much for reaching out to us!Eligo Energy Customer Relations

Very unsatisfied as I trusted the rate would be at least comparable to my primary electric company rate of ******* kph. **** is charging ******* kph. How can they consciencely do this? I called the customer service line and pushed a bunch of numbers and in the end they told me to email them for disenrollment. They then said leave a message for customer service. I tried but that does not work as it said to leave a message 3 times, as I was trying then hung up on me. I feel they do not have any concerns for their customers as they take their money and make it difficult to disenroll. Just another scam portrayed upon the hard workers of this country.

Good day, We appreciate you taking the time to review us, despite the fact that we werent able to provide the best experience. We would be more than happy to review your account and address your concerns. Please email us at ******************************************** with the subject line titled CustomerReview Follow-Up, and I will personally handle this matter. Please be sure to include your name, contact information, and utility account number.We appreciate you as a customer and want to resolve any issues. Thank you very much for reaching out to us!Eligo Energy Customer Relations

Received a spoof phone number call at work from a "local" number. The woman on the other end told me it was in reference to the ***************. I told her we are not shopping for new suppliers, that we are not interested. She was INCREDIBLY rude, told me that is not how it works, and demanded I take a message to give to the owner of the business and that he NEEDS to call her back. Spoke to me like a lesser human. When I told her he would not be calling her back because he is not interested in switching suppliers, she told me if he does not call her back, she is just going to keep calling. Do not sign up, do not accept harassment from this company!

Good day, We appreciate you taking the time to review us, despite the fact that we werent able to provide the best experience. We would be more than happy to review your account and address your concerns. Please email us at ******************************************** with the subject line titled CustomerReview Follow-Up, and I will personally handle this matter. Please be sure to include your name, contact information, and utility account number.We appreciate you as a customer and want to resolve any issues. Thank you very much for reaching out to us!Eligo Energy Customer Relations

Eligo Energy deceives senior citizens by telling them they can save 30% off their electric supply rate and 6 months later Eligo Energy is charging double the current default supply rate. My 79 year old mother-in-law started having trouble paying her electric bill so I looked at her bill and was shocked to see her supply rate with Eligo Energy was **** cents when PPL current default rate is ******* cents. Eligo Energy tricked my mother-in-law with a discount rate for 3 months then doubled the rate knowing many senior citizens are easy targets. Eligo Energy may not have done anything illegal but what Eligo Energy does is certainly unethical. please be aware of this company.

Good day, We appreciate you taking the time to review us, despite the fact that we werent able to provide the best experience. We would be more than happy to review your account and address your concerns. Please email us at ******************************************** with the subject line titled CustomerReview Follow-Up, and I will personally handle this matter. Please be sure to include your name, contact information, and utility account number.We appreciate you as a customer and want to resolve any issues. Thank you very much for reaching out to us!Eligo Energy Customer Relations

I will attempt to submit this complaint without even awarding a single star. It appears that out of only ********************************************** that an average of ONE STAR is this company's achievements with its customers. I mistakenly made a quick decision to change from an accredited and satisfactory supplier with the chance of saving even more on my electric bill. Needless to say, along with the rest of these victims, I am a victim of an obvious criminal act. Scam is too polite, too lenient a label to place here. I am sure that, in a mile long contract, which was buried and difficult to obtain in the first place (especially if you committed to a deal over the phone) the fine print gave them legal rights to rob people of their hard-earned money. And I am sure that those agreements neutralize any investigations from the authorities. Now let's see what happens if I try to cancel the service. (Yes, it is as I suspected. Unfortunately, I am forced to award at least one star. I really don't believe they deserve it.)

Good day, We appreciate you taking the time to review us, despite the fact that we werent able to provide the best experience. We would be more than happy to review your account and address your concerns. Please email us at ******************************************** with the subject line titled CustomerReview Follow-Up, and I will personally handle this matter. Please be sure to include your name, contact information, and utility account number.We appreciate you as a customer and want to resolve any issues. Thank you very much for reaching out to us!Eligo Energy Customer Relations

This company is a scam they kept me on phone trying to sign me on an i hung up on them and somehow they still took over my electric my bills went form $800 amonth to $1750 an they dont put the rate on your bill but i figured it out they were charging me $16.89 per kw . I called them to get off my bill and they said it would take another month. Well my next bill from Aep was only $497 i thought that was great until i received another bill in the mail from Eligo for $1608.40 I will be calling them again on Monday and if they dont do anything about it i will Take this to my Attorney an see what can be done,

Thank you for taking the time to leave a review, even if your experience wasnt great. Eligo Energy is currently conducting an investigation regarding your concerns and you will be updated once the investigation is completed.