ComplaintsforIt's Just Lunch-Chicago

• Initial Complaint

  07/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I joined April 19, 2023, with a 3-month contract for $3300.00 I had a terribly disappointing experience. None of the 4 matches were appropriate, and none matched my stated preferences. It's a very expensive service (average $875 per date), and unlike professional matchmaking services, they only match with their existing clients. They refuse to share key details about the in individuals(i.e., where they live) They can (and do) throw whomever they want together and consider their contractual obligation completed. The information conveyed to me was often inaccurate, and dishonest. I spoke to them several times about my concerns, to no avail. Toward the end of the contract, I wrote to them about my disappointment and concerns, and none of the 4 addressees (including the president and local office manager) bothered to reach out to me. I then called the woman assigned to me as the representative and the result was very unsatisfactoryI offered several options for reslolution. I should have trusted my gut and not joined, but the salesperson was very persuasive.

  

  Business response

  07/27/2023

  
  We are writing in response to the complaint made by ************************  Mr. **********;became an Its Just Lunch (IJL) client and signed a non-refundable contract with us on 4/19/2023.  Mr. ************;membership included 3 months of active dating time, 3 months of hold and a minimum of 3 date introductions.  A copy of his signed contract is attached.
  
  
  ************** did send an email to multiple team members on 7/6/23 at 5:03 PM. Some of the individuals he included on the email are not involved with the day to day operations at IJL and were not the appropriate person to address ****************** concerns.  *******, who is a Senior Advisor and Matchmaker with the ******* team followed up with ************** the very next day (7/7/23) to review his concerns and go over the membership.   During this conversation ******* told ************** about a new match which would have been his 5th introduction  When she explained this would be the last match on his membership, he declined to provide availability.  
  
  
  ****************** complaint stated we so not share key details with clients about their matches, which is absolutely false.  We share important details such as profession, marital status, parental status, hobbies and interests.  In addition to this we share a physical description of the client.  ************** is correct that we do not share the clients address or city they live in.  This policy is intended to protect clients privacy and confidentiality.  
  
  
  
  We are a professional Matchmaking service.  We have been in business for over 32 years and have had great success.  Time and thought are put into every match we make.  That being said, we can't always predict chemistry.  That's one reason we use both the feedback a client gives us and the feedback we receive on our clients in our matching process.  
  
  
  ****************** membership was serviced appropriately and is now expired.  We enjoyed having him as a client and wish him the very best.  

  Customer response

  07/27/2023

   
  Complaint: 20350136
  
  I am rejecting this response because:

  The answer supplied by the business inaccurate and misleading.  To wit:

  1.  The business writes: "*******, who is a Senior Advisor and Matchmaker with the ******* team followed up with ************** the very next day (7/7/23) to review his concerns and go over the membership."  This is not true.  After not hearing from the business after I sent my note, I called *******, she did not reach out to me.  She did not call me nor did she review my concerns.  This was not thde first time I elucidated my concerns to the business; in all cases my concerns wsere not address.  In the call i made to *******, I offered some solutions, all of which were rejected by her.

   

  2.  The business writed: "During this conversation ******* told ************** about a new match which would have been his 5th introduction...When she explained this would be the last match on his membership, he declined to provide availability."  In the course of the conversation, ******* did mention another "potential " match.  One problem, though, The potential match was taller than me...I said I would be uncomfortable with that, and it was not one of my stated preferences.  ******* said "Well Super models date shorter me."  I did not decline availability.  This is another example of the company's carelessness in finding suitable matches.

   

  3.  *********** writes:  "****************** complaint stated we so not share key details with clients about their matches, which is absolutely false."  *********** does share some details.  When i asked approximately where the person lived, they refused to supply that information.  In fact, two of the individucals lived in distant suburbs, and stated that they will not come into the city, where I live.  I asked that some of MY details be shared with prospects, such as religion, where I lived, etc, and the company refused.

   

  4.  *********** writes:  "That's one reason we use both the feedback a client gives us and the feedback we receive on our clients in our matching process."  My feedback was totaly disregarded.  My preferences were ignored.
  
  Sincerely,
  
  *******************

  

  Business response

  07/28/2023

  Our original response said that  ****************** email was followed up on and a conversation occurred on 7/7/23 between ******* and **************,  Which is correct.  ************** called our *************** number at 12:46 PM.  ******* followed up and called him back at 1:16 PM.  They went on to have a 23 minute conversation.  In this conversation  ************** voiced his concerns and requested a refund.  ******* explained to him that membership fees are non-refundable.  We understand  ************** may not have liked our response to his refund request but we did respond and address his request appropriately.  The other suggestion ************** made was that we extend his membership at no cost.  As much as we enjoy working with **************, we are a business and we do require our members to pay a membership enrollment fee.  

  
  Our first response already addressed that we do not share the clients address or city they live in.  This policy is intended to protect clients privacy and confidentiality. 

  
  We do take each clients feedback and preferences into consideration while matching.  Our original response stated, 
  "That's one reason we use both the feedback a client gives us and the feedback we receive on our clients in our matching process. "   
  This means that when we are matching we have to take into consideration the feedback we receive on our clients from their matches, as well as the feedback that the client is providing.  It is not one sided.  

  
  ****************** membership was serviced appropriately and is now expired.  We enjoyed having him as a client and wish him the best.  

• Initial Complaint

  07/14/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This Company misrepresents itself by promising a compatible match but ignore the Physical aspect. They listen and say yes but then do the opposite. After 5 "dates" with nice people I complained about each one after the date because they were not even close to matching on a Physical attraction basis. Then they try a "Bait and Switch" technique try to extort more money out of you for a "Better" result. This has also been the opinion of 4 out of 5 of the "dates" I was on. They related similar techniques and bad results. They take your money and just throw "Old Inventory" at you to pacify their unhappy Female Clients. I hope others who are considering this Company will read this and be forewarned.

  

  Business response

  07/18/2023

  We are writing in response to the complaint made by *************************** Mr. ***********;became an Its Just Lunch (IJL) client and signed a non-refundable contract with us on 4/10/2023.  Mr. ************;membership includes 9 months of active dating time, 6 months of hold and a minimum of 9 date introductions.  A copy of his signed contract is attached.
  In addition to his current membership with us, **************** previously was a client in 2015.  He is a returning client and this is his second membership with It's Just Lunch.  
  

  Membership fees are nonrefundable.  This is explicitly outlined in the contract **************** signed.  
  
  When it comes to compatibility and chemistry, we know that physical attraction is important.  That being said, physical attraction and chemistry is not something that we or any other dating service or matchmaker can guarantee.   The contract **************** signed references this, 
  
  "Client recognizes that matchmaking is not a science, and the purpose of a date is to determine if there is chemistry between two IJL members. IJL makes no guarantees regarding compatibility between the Client and any other IJL member."  
  
  We are disappointed to hear **************** refer to the female clients he has met as "Old Inventory."  We believe in our clients and our philosophy is, there is a lid to every pot. We stand behind our service and the clients who date with us. Per his request ******************** membership has been placed on hold.  We look forward to continuing matching **************** once he is ready. 

• Initial Complaint

  07/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been utterly disappointed by this business's exaggerated claims to sell their service. Nothing that I was told has come true and their pool of clients have lacked professionalism, integrity and respect. Their exorbitant fee is a complete WASTE of MONEY. I signed up for IJL on June 15, 2023. The lead match-maker, described this service as a great way to meet professional and respectful men who were looking for a relationship that could lead to a commitment. She claimed her company had a large pool of men who met my preferences of ********* values, interests, professionalism, and lifestyle. She stated her current clients were successful in finding men who matched their preferences. Once the matchmaker found a suitable match according to your preferences, the meet-up location would be an equal distance apart and the food/drink bill would be equally shared. I discovered that the things I was initially told about IJL were proven COMPLETELY FALSE after being matched to two different men. I was surprised to find out that after having 3 detailed conversations with my initial matchmake, I would be transferred to a different matchmaker who set up two disastrous matches. The first match spent 1.5 hours solely talking about himself, not exhibiting any common interests with me while traveling a shorter distance than myself. The second match expected me to pay for his drinks, drove 8 miles to our meet-up locations while I drove 30 miles, and he stated that he would never drive the distance to my hometown. This business did not uphold the criteria I was told during our discussions before I signed-up for their service. 1) both parties would drive equal distances - not true, 2) clients were looking for relationships - these men were not suitable for a relationship 3) food/drink bill was to be equally shared. IJL does not screen their clients to determine if they are suitable for a relationship.I have asked for a refund twice and have been denied

  

  Business response

  07/13/2023

  We are writing in response to the complaint made by Ms. ************************ Ms. ***********;became an Its Just Lunch (IJL) client and signed a non-refundable contract with us on 6/15/2023.  Ms. ***********;membership includes 3 months of active dating time, 3 months of hold and a minimum of 3 date introductions.  A copy of her signed contract is attached.  
  
  
  It is correct that we do our best to set clients up at a convenient location for both parties but occasionally one party may travel a little further.  It is also correct that the clients who invest in a membership with us tend to be serious about finding a relationship.  That being said, the chemistry and connection has to be there and be mutual for interest in a relationship. 
  
  
  
  We do request restaurants split the check for our clients and most of the time they make this accommodation.  Occasionally a restaurant misses this step.  In the event this happens, we ask our clients to simply verbally request the server split the bill appropriately.  
  
  
  
  **************** is very early on in her membership.  She joined less than a month ago and has had two dates.  While we encouraged **************** to give the process a chance and continue to date, she has opted to place her membership on hold for now.  We look forward to working with **************** when she is ready.

  Customer response

  07/14/2023

   
  Complaint: 20311572
  
  I am rejecting this response because the agency made exaggerated claims about the matchmaking process and pool of clients.  The matches I have received were not suitable for me and did not meet the criteria I was told.   
  
  Sincerely,
  
  ***********************

  

  Business response

  07/18/2023

  We did not make exaggerated claims about our pool of clients or our matchmaking process.  
  As our original response stated.**************** is very early on in her membership.  She joined less than a month ago and has had two dates.  Again, we encourage **************** to give the process a chance and continue to date.  For now, **************** membership is on hold as she requested.  

  Customer response

  07/19/2023

   
  Complaint: 20311572
   
  I am rejecting this response because I was not satisfied with the service provided
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/16/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was told by IJL (Its Just Lunch) that they were able to introduce me to men in the same age category of the same religion in the ***************. After I paid their exorbitant fee for their service, they introduced me to one man who was actually married. I asked for my money back and said I felt they were not what they claimed to be. I said They should be screening better and they said I was one week past the date of getting a refund. They were not able to deliver what they promised. They originally claimed to have 20 men of similar age and of the same religion. When I asked who they had in mind for a Second date, they said they had no one available to introduce to me of same religion. I was upset because they lied!I would like the $5200 that I paid them for 5 dates back!

  

  Business response

  05/20/2022

  *********************** joined IJL on 2.20.22 with a nonrefundable membership that includes 6 months of active dating, 6 months of hold time and a minimum of 6 dates.  The terms of Mrs. Feigelman's membership as well as our refund policy is clearly outlined in the contract she signed. Please see the copy of the contract attached.  Unfortunately, Mrs. ********* religious preferences have been inconsistent.  We have made numerous attempts to connect with Mrs. ********* to discuss her membership and any concerns she may have and she has been unresponsive.  
  Mrs. ********* only went on 1 date prior to filing a dispute with her bank.  The match she is referencing in her review was separated, which was disclosed to her and she agreed to prior to us scheduling the date.  We would like the opportunity to connect with Mrs. ********* and discuss her membership when she is available for a conversation.  

  Customer response

  05/23/2022

   
  Complaint: 17206069
  
  I am rejecting this response because:

  Before I paid this service $5200 I was told by someone on the phone that they had 20 eligible men in ******* who were of my same religion.

  I was clear to the original person that was who I would like to be introduced to.  She stated they had 20 men to fix me up on dates with.  That is why I paid the exorbitant fee.  I never would have agreed to join this service if they had been honest and up front with me.  The one date that I had was still married and talked to his wife a few times while I was on the date with him!

  When they called to schedule a second date I asked some questions about the fellow

  And they said he was not the same religion.  I said I want my same religion.  They said we dont have anyone at the current time!  WHAT?  You mean the other supposedly 19 men of the same religion are killed longer available?  They lied to get my money and then there was no such availability!  Shame on me for not reading their ****** reviews and their Yelp reviews!  They lie to everyone!  I wish that they had been honest from the start.  I never would have given them my hard earned money!

  Miraculously they went from 20 eligible Jewish men to one!

  I am sorry that this business thinks they can lie to people take their money and then change their story.  That is a shame!  I would like my $5200 back.  I wish that others would not be fooled as well!

  
  

  
  Sincerely,
  
  ***************************

  

  Business response

  05/26/2022

  Mrs. *************************** is for 6 months of active dating and guarantees her 6 dates.  In all fairness, *********************** has not given IJL a chance to service her membership. She was less than a month into her membership when she cut off all communication and filed a dispute with her bank. The one date *********************** did have, was with a man of her same religion.  *********************** then told our staff she would be open to men of other religions as well.  We have made several attempts to connect with *********************** and continue the conversation regarding her religious preferences and she has been unresponsive.   
  *************************** contract clearly states membership fees are nonrefundable. We encourage *********************** to give the process a chance and would like to have a conversation when she is ready.

  Customer response

  05/27/2022

   
  Complaint: 17206069
  
  I am rejecting this response because:
  

  I have heard terrible things about Its Just Lunch, and have read awful reviews on both Yelp and Google.

   

  They have a very dishonest business, and do not feel that they have my interest at heart.

  I had one date with one man.  He was married and actually took calls from his wife while we were on our date.

  They charge different fees for different people.  I would like my membership refunded.

  This business is extremely unethical!

   

  Please read their reviews!

   

   

  The people that join this service are being ripped off, and they should be looked in to.  

  Sincerely,
  
  ***************************

• Initial Complaint

  09/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was told I would get the 3 matches that I wanted and that has not happened. I am a black woman in my 60's and I specifically asked for a Black Man of Christian values .A. First date was with a Caucasian Man that stood me up. Humiliating Embarrassing B. Second date was from Africa. not American. C. Third time was the same guy that stood me up the first time. .He stood me up again only worse conditions. I was devastated .What would make you do that again. D. Then it was Hispanic, never asked and never ever dated Hispanic in my life. and he was not religious at all! I still have not had my black date. E. They did not want to give me a refund. After much conversation and battling I asked for at least 3 more dates. I signed contract with them in May or early June. I am back at square one. I have not heard from anyone. I heard often before the confusion and mistakes. I am requesting a full refund of 2000.00. If they would like to subtract 666.00 that would be a refund of 1334.00.

  

  Business response

  09/21/2021

  We are writing in response to the complaint made by *** ****** ******  *** ***** became an It’s Just Lunch (IJL) client and signed a non-refundable contract with us on 6/17/2021. The membership includes 3 months of active time and 3 dates.  A copy of her signed contract is attached.
  
  Prior to joining, *** ***** expressed her preference of meeting African American men with her matchmaker.  Her matchmaker explained to *** ***** that if she were to join our service, we would need her to be open to Caucasian men as well.  *** ***** agreed she would be open to that and she moved forward in her enrollment.  At this point in her membership, *** ***** has attended 2 dates.  After meeting her first day on 7/16 with Marion, she gave feedback that she had a nice time, she exchanged contact information with him and that she would go out with him again. 
  
  *** ***** is correct that another match, *******, on two occasions didn't make the date at the confirmed time.  The second time was 8/9 and we spoke with Ms. Brown on 8/10.  *** ***** was understandably upset and threatened to file a BBB complaint against us.  In this conversation, we explained to *** ***** that, unfortunately, cancellations are outside our control.  Nonetheless, we felt terrible this happened and told *** ***** that we, of course, would not count the date on her membership; in addition to that, we agreed to guarantee 2 extra dates on her membership, guaranteeing her 5 dates instead of 3.  *** ***** agreed to this and seemed happy with the resolution.  
  
  We moved forward with her membership and scheduled her next date for 8/21 with Jack.  *** ***** gave feedback that she thought he was a nice guy, stable and mature but they did not have chemistry.  Although Jack was in her specified age range and religion preferences, in her feedback, *** ***** asked us to focus on someone younger and said she prefers Christian men (when Jack became a client, he indicated he is Catholic, which is a Christian denomination).
  
  We then moved on to *** *****’s next match, *** We’ve spoken with her about him, so *** *****’s comment that she has not heard from anyone is confusing. In fact, we were in the middle of coordinating the match when we received this complaint.  We were also quite surprised as we had agreed to add 2 extra dates to *** *****'s membership in an effort to provide great customer service and to avoid an unnecessary BBB complaint.  
  
  Our refund policy is detailed in our contracts.  Membership fees are nonrefundable.  We are disappointed and surprised *** ***** filed this complaint, as we have done what we can to give her a positive experience and we are looking forward to continuing with her once this complaint has been resolved.     

  Customer response

  09/23/2021

  
  Complaint: 15869342
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

  
  

  I have been in a battle with them from day one. The response said things some untrue statements.

  Truth: I asked for Specific Black Man. I paid for a Service I expected to get the advertisement let me know they will look for what I wanted and give me that. Truth: She asked me was I open(I wrote my response several times the same thing. I sent them to BBB.) to Caucasian. I said yes but it is not my preference. So I thought because of their advertisement I would get at Least 2 black dates and one Caucasian date. Instead right out of the ball park they hooked me up with a Causcasian that NEVER showed up. Can you imagine how horrible I felt. I felt he did not want to meet me a black woman. He never called. (I sent to BBB) to say he was not coming. I was all alone in a restaurant with a person I did not refer. Then they threathen me. Like I had a certain time to hook up. of course I began to think are they about time limits assembly for money or are they really looking for what I wanted. This guy was not Christian either. I wanted Christian. They came back again with we may not find Christian but Spiritual. I am totally shocked and awe by these statements because I invested money for them to find me what I wanted.  I could have gotten on a dating site and found close to what I wanted for free or one fourth of the price. When I joined  I am thinking as they advertised they said they have a team of experts looking over my files seeking diligently for me a person that fit my desires. After that again they sent me on another date with him. He did not show up. I was totally devasted in the mist of a Tornado all alone. And they wanted to argue with me about they giving me what i wanted. They did not they did not come close except that one time. Why would you set me up with the same guy. The horrific mistake was made and it should be accounted for. They do not have what I want. They said they have Eddie for me Guess what A Caucasian . What is going on.

  
  

  I am so dissatisfied. I am so hurt. They set me up with a Hispanic that was not even asked or mentioned. not to mentioned he was not lively at all and he was still in mourning for his wife. He was nice but totally totally not what I wanted not to even mentioned when I mentioned Christian he said I am not religious. Also When I would not seem to want to take the dates they would bully me the tones changed. They would leave me with threats that if you don't take this this will count as us giving you what you asked for. I am saying where is the Miscommunication coming from. You are not giving me what I am asking for and clearly.

   

  This is a breech of contract to me. I was not given what I asked for. I could not go through with the Eddie date another Caucasian. They never mentioned Christian then when I mentioned that to them they said they failed to say that but he is spiritual. Really!

  I want IJL to be accountable for what they put in advertisement. I am grieved and very discouraged by this process. This has hurt me in various ways. I already struggle with how as a Black Woman I am perceived by Men of another race . I have never dated a Caucasian Man in my life. Trusting IJL and the investment I made I was so hoping they could find me love and not rush me through the process and make me suffer if I don't want the person they picked that is not what I asked for:

  I understand they will defend themselves but how can you Justify taking my money without giving me what I am asking for. I understand if the clients are not Christians or that the Black Men desire white women. I understand that Men desire younger Women. You should have said this is going to be a difficult process but we are going to work hard and I would rather wait until my Prince Charming comes along.

  It is also difficult when Men don't see women they are visual. I believe at the age of 50 and up Men should see the women that are being presented to them. Most Men when they see me they like what they see but when they hear my age they expect me to look like what they think in their mind and that is not the case.

  Here is also what I am hoping can help them with Women of my persuasion.( I am not doing this to be verdictive. I just want them to be better and not say what they cannot produce and then subliminally tell you, they are giving you what you want . When I have a MA in counseling and intelligent and very detailed and have great communication and listening skills. So please don't tell me you are giving me what I want when clearly you are not.) I believe accountability brings responsibility to the IN betterment of all parties.

  
  

    IJL may not have a lot of African Americans (Black)Men.

   They may not have a lot of Christian Men.

  •   This is where they need to put their advertisement into those areas
  •     a.  Mature matches
  •      b. Black matches
  •      c  Christian matches

  Instead of telling me they are giving me what I want when they are not. They are making me settle for what I don't want that's not fair.

  In the contract it did say I can get money back minus 500.00/ You can take minus 500.00(service charge) and minus 666.00( for the one black date they provided.) from 2000.00 and give me 833.00 . that would make me happy and satisfied. I cannot continue to feel saddened by the choices they make without my best interest. I can take this for my pain and suffering humiliation two times from the same Man.

  Whereas I do appreciate the offer to give me two extra dates, which was done after much crying and talking with them on my part but they did do that. However if those dates are going to be the same it will only make me hurt saddened and frustrated that a person cannot be given to me that I desire. I do know that the after works is up to me totally and that person. But the fore work is for IJL.

  Broken into pieces,

  ******

  
  

  

  Business response

  10/05/2021

  *** ******* preferences as she communicated them to us when we were discussing her becoming a client is how we determined whether or not we are able to work with her as a client.  What she told us was that she was open regarding ethnicity, which meant that we were able to bring her on as a client.  The ethnicity of every match is communicated in advance.  If *** ***** doesn’t want to meet someone based on a certain ethnicity, that’s her decision to make; however, all matches that fall within the ethnicity preferences discussed during the initial interview are what we follow and those matches are counted on a client’s membership.
  
  *** ***** mentions “advertisement” multiple times in her complaint and it’s unclear what she’s referring to.  Our process, the types of people that we are working with and what we guarantee during a membership are all clearly communicated verbally and in the membership agreement that *** ***** ******.  Just one of the parts of the process that we are extremely clear on is that we do not provide photos of matches before the date – our dates are true blind dates.  We appreciate *** ******* feedback on this, however, this will not be changing.
  
  We value *** ***** as a client and we would love to continue working with her using the preferences originally discussed if she would like to.  (Again, membership fees are nonrefundable.)

  Customer response

  10/12/2021

  
  Complaint: 15869342
  
  I am rejecting this response because: #1. The advertisement on their site said that the matchmaker assigned to me will take into account your personality and preferences when finding your potential matches.. it has Q is there a money back guarantee and do you get the full amount A; usually you will not get back the full amount it will be reduced by the or credits you used.

  I don't believe they heard me. Again what was given was not my preference nor personality. So they failed me in several accounts. 1. It was not just my Ethnic desire.2. It was the Christian Preference I did not get that.3.  It was not a fun (not wild) interesting Preference.

  Not to mention I was traumatized by my date not showing up and then they put me with the same person for a second  Ethnic background and he not showing up made me realize that was not a a good choice  through process.

  I know I am asking some not easy request but that is why I paid the money because I saw where they mentioned they have a huge data base for all ages. I do not want anyone that is boring or mourning or of another Ethnic to disappoint me.  I personally don't believe that they realized it might be more difficult but don't just throw me with anyone that is in their sixties and live close. I would rather wait until you all have gone through the process and made sure it is what I want. I feel so cheated in every aspect. Even down to my refund.

  I will not be satisfied until they can stop making excuses about the failure to give me what I want and either.

  1.  Give me my refund with the subtraction of what is said in their advertisement

  2. Give me what I desire and what I paid for. I have mentioned it over and over. I do not want to feel intimidated when I dont think the date is for me. I feel harassed if I don't accept the date when it does not meet my preference and then I get these threats if I don't choose it will be a longer time. Instead of it's ok our job is to keep looking until we can satisfy your needs.

  I am trying not to think it is my Color but that it is just their aggressive attitudes in trying to make it happen in a desire time.

  I am looking for Love and I did not expect to go through the trauma this has taken me through. I hate I had to contact BBB but I kept asking and I keep getting the same results. I am not comfortable with

  the reaction of the team even knowing that I had to contact BBB,

  If that response can be met I will gladly finish my subscription on IJL and if they feel they cannot do it to give me my refund as stated above

  The stated PERSONALITY AND PREFERENCE

  Please Please before I go public with this. I just want what I paid for(PERSONALITY PREFERENCE) and the two extra dates they promised me FROM THE TWO CANCELLATIONS. OR MY REFUND.

  Excuses only makes it worse for me. But apologizing for my needs not being met and the promise to work hard on my PREFERENCES. . Will cause me to settle this complaint because it is very legitimate. It's good when it works but what is the accountability when they fail to provide. That is why BBB is here.

  Clear Preference

     My Ethnic background( Not just anyone )

     Christian

     Kind/Fun

  I was a little open with another Ethnic but when that person stood me up twice and once in a tornado. I freaked out completely and said maybe it is not meant to be.

  I will put my trust in ILJ if they stop covering up and make up with me and stop the aggression and if I don't choose threathening me by insinundo and by not communicating and making me wait longer. I need to feel that trust and I will drop this Complaint.
  
  Sincerely,
  
  ****** *****

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