ComplaintsforKora

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Initial Complaint
07/30/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Still no update to my credit report yet is their away yall could rerun my my social security number credit report and readd the account and update the account as fully paid off to my credit report?
Business response
07/31/2023
Kora's customer service team is working directly with the customer to resolve this issue. ********************** has reposted the updates to all credit bureaus and proof of posting has been sent to the customer for reference. ********************** will closely monitor the reporting and keep the customer updated as updates become available.
Customer response
08/01/2023

Complaint: 20397920

I am rejecting this response because: Keep this case open until it is resolved.

Sincerely,

*******************************
Business response
08/03/2023
Better Business Bureau does not allow Kora to keep the case open while pending. Kora is given strict instructions to respond to a complaint within a reasonable timeframe and BBB automatically updates the status. There is no way that Kora is aware of to keep this complaint open as pending.
Customer response
08/04/2023

Complaint: 20397920

I am rejecting this response because: can I keep it open please?

Sincerely,

*******************************
Initial Complaint
07/18/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
After downloading the Kora app and completing the entire application process for a loan; the app indicated that I was eligible for a 200$ loan. . . however after MANY attempts to ****** said loan/funds via the app; the status of my account never changed (ie they had not given or loaned any monies to myself) after which point I gave up, uninstalled the application, and went on with my life. So imagine my surprise to see that KORA has now sent me to collections for an unpaid 200$ debt.I never received a single cent from KORA and am not sure how they were/are able to do this to a consumer. . .Any and all help or efforts regarding this matter will be greatly appreciated.*************************
Business response
07/18/2023
After reviewing the account in question, it was found that the customer did successfully obtain a $200 loan from Kora Financial on or around February 22, 2022. The funds were successfully deposited into a ********** account ending in 1571. Following the deposit of funds, there was an attempt to collect the customer's first months payments via automatic ACH on March 23, 2022, but the payment failed and was unsuccessful. Following this failure, Kora attempted to reach out to the customer via email, phone and text, but was unsuccessful. If the customer believes this is in error, we invite the customer to please email us at *************************************** so we can conduct a full investigation into the matter.
Initial Complaint
04/17/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Westbon ***/ Boro has incorrectly given data to CRAs. According to the ***** I have the right to a completely accurate credit report which has not been upheld by the furnisher regarding the "debt that I owe" I have previously requested a verification of the debt which was not given. The company Westbon *** has repeatedly given inaccurate information to Transunion and Experian and I currently have disputes open with each CRA. As well as a complaint with the ***** Westbon has given the original status of the debt of the status of collection/ charge-off then when disputed changed the status to (Paid, closed. $138 written off while also keeping the payment status of the alleged debt as a charge-off essentially re-aging the trade-line with Experian showing a missed payment on 4/23 which is illegal and a violation of the ***** The same instance occurred with the TransUnion credit report which shows a balance of $0 and a status of (PAID IN FULL/WAS A CHARGE OFF) But shows a positive payment history with Transunion which directly contradicts the Experian credit report. The inaccuracies furnished by Westbon/Boro have multiple FCRA violations. Westbon has negatively impacted my well-being with their deficiencies and has caused a negative impact on my life.
Business response
04/18/2023
Our credit management team has received multiple disputes from customer ***********************, however, the account has yet to be recovered according to our internal Finance Team and our external collection agencies that are actively attempting to recover this account. On August 10, 2020, the account in question was charged-off after surpassing 120 days of insufficient payments. Upon being charged-off, Kora reported the account as such to Transunion. Other credit agencies subsequently updated the credit information based on the Transunion line item. Attached to this response is the customer's loan agreement, transaction schedule, and transaction detail, which will show the failed payments. Kora is more than happy to provide additional information pending the customer's request.
Customer response
04/20/2023

Complaint: 19944283

I am rejecting this response because:

Per Sec. 623. Responsibilities of furnishers of information to consumer reporting agencies Reporting information with actual knowledge of errors. A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

*********** Kora has consistently done this with said tradeline. Following the images sent in the original complaint, the information produced by each CRA reports the information that was furnished from Kora does not match the information given from Koras response to the complaint. Kora states that the account was a charge off and was not reconciled per their response. Per Experian WESTBON/ Kora Status shows as Paid, Closed. $138 written off. Per TransUnion the alleged account states PAID IN FULL/WAS A CHARGE OFF but shows positive payment history through December 2019 through April 2020. Which will also be put below for reference. To furnish five months of positive payment history per Transunion but then report a charge off with no negative payment history recorded logically doesnt add up. While Experian shows a current charge off on 4/23 with no prior payment history shows direct negligence to properly produce accurate information. If Kora provided accurate information then all CRAs would report the same with no discrepancies. This directly shows the reporting inaccuracies from the furnisher, thus giving a clear and obvious FCRA violation and proves Kora has not operated properly as a furnisher and has neglected the duties to report a fair and accurate credit report.

Sincerely,

*******************************
Business response
04/21/2023
In an effort to ensure all agencies are reporting correctly, Kora has taken the steps to re-report this account as a charge-off, without recovery, as stated in the previous message. Kora has directed Experian and TransUnion that the account in question was opened in December 2019 and charged-off for failure to pay in August 2020. Kora will monitor that all agencies are updated accurately.
Initial Complaint
11/21/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a check in the mail today from Kora Refund Account Boro Refund. **************************************************. No other information was provided. Just a check. Whats it for? I tried to look it up online without any success. What is this? A scam? I could not find contact info for them.
Business response
11/22/2022
We do not have any record of a *************************** in our system. If Kora issues any checks, we will indicate on the check who the payee is and, in the memo line, indicate what the check is for. If *************************** could please provide us with the information printed on the check, we can review our records. Please have the individual contact us ***************************************.
Initial Complaint
10/14/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was told to pay the account and it would be removed just reference the account number on my transaction dispute. Apparently that was not true an its still on my report. Account ID is ******.
Business response
10/17/2022
Customer wrote into **************** Team and they are working with the customer directly to resolve this issue. He has been advised to submit another credit dispute with explicit instructions how to resolve the issue going forward.
Customer response
10/26/2022

Complaint: 18225533

I am rejecting this response because: the company is now back tracking from an original agreement to remove account and derogatory **** from credit report that was agreed too.

Sincerely,

*********************
Business response
10/26/2022
It appears that the customer has filed an additional dispute to get his recovered charged-off account removed from his credit report. Our Credit Manager has been informed and will remove the charged-off account from the customer's credit report.
Customer response
10/28/2022

Complaint: 18225533

I am rejecting this response because:Nothing was removed. It was actually updated to a charge off. On Experian. Im resubmitting the dispute .

Sincerely,

*********************
Initial Complaint
09/05/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I just got hit with a $15 late fee by Kora When their app doesnt even load on iOS 16! How are you going to have a broken app and charging people?
Business response
09/06/2022
Customer ******************* had a failed payment on August 30, 2022 due to his autopay being connected to a closed/frozen account. At the time of applying for KoraCash Recharge, the customer selected which bank account he wanted funds deposited into and which account he wanted his payment drafted from. As referenced, the account has specified for payback is either frozen or closed, so the payment failed. Kora's loan agreement explicitly states that a $15 NSF fee will be applied to all accounts with failed payments. Since this incident, Kora has emailed the customer to let him know how he can update his payment method to an operational bank account. Attached to this response are references to the failed payment and closed bank account.
Initial Complaint
06/08/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have paid off my account in full, the company is not reporting negatively to my credit report.
Business response
06/08/2022
Kora has explained to the customer that credit reporting updates can take anywhere from ***** business days to update following account changes. The customer's last payment was completed on May 15, 2022. Kora subsequently reported their account as paid in full at the end of May, aligning with our monthly reporting schedule. Understanding the time frames that credit bureaus operate in, the customer's credit should be updated by the end of June or July. Additionally, the customer has since disputed their credit report and it has been updated on the back-end, even though Kora Financial already reported the account as paid in full.
Initial Complaint
05/14/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I see on my credit report I have a collection charge for $25 from a company called Westbon **** i do some research and see it called Boro none of which I've associated with. Then find out its called Kora which I have but I assumed it paid off. Im trying to pay i log into the app an see a charge off and Cant pay. Ill will pay the fee for the $25 for deletion off credit.
Business response
05/17/2022
According to our records, ********************* received a $25 KoraCash personal loan with us on October 15, 2021. We do apologize for the confusion regarding the company name, as we changed from Boro to Kora in August 2021. While our marketing name changed, including the way deposits appear on bank statements, there are certain naming conventions that did not fully update, including credit reporting. For reference, I have included the e-signed loan agreement with this response. In the event ****** would like to discuss handling this account, we encourage him to email us directly at *************************************** so we can help him directly.
Initial Complaint
05/02/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have contacted them multiple times through phone, email, and text. They have not answered and when I tried to call to pay their payment system did not work for me. They are not very understanding at all about these situation and just want their money. Im a college student doing my best here and they dont care. Im so over this company and their bs. I would prefer a deferment and they fix my account so I can pay off this stupid loan
Business response
05/02/2022
Kora's **************** Team spoke with ****** over the past several days. There was an issue with his bank account originally, but that has been resolved. After our office hours last Friday, ****** contacted us asking us to take a payment. Immediately upon reopening this Monday, an associate reached out to ****** to initiate a payment. ****** advised that he would need to wait to make a payment due to some activity on his bank account over the weekend. After communicating with ******, he thanked the associate for their assistance. Screenshots of the conversation are included in response to ******'s dispute.
Customer response
05/04/2022

Complaint: 17131678

I am rejecting this response because: the person who was texting me was absolutely rude and wasnt very understanding in the least. I tried contacting you guys on multiple occasions through out the weekend and the only way to get ahold of you was email and text (which is where your employee was fairly rude frankly)

Sincerely,

***********************
Business response
05/06/2022
Kora will review the text messages in question and talk with the individual on the Kora team about tonality. As for the initial dispute, the customer has since made a payment and worked with another team member to resolve the previous issue. For future reference, Kora is close on the weekends and is not accessible via text, email, or phone. Kora is open Monday - Friday from 8:30am - 5:00pm CST.
Initial Complaint
04/13/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Boro (otherwise Kora now a days) is deceitful as it is untrustworthy. I signed up last Spring or so I believe it was or around that time. Like most college students it seemed like a good thing to me though I quickly learned that Kora should be avoided at all costs for the sake of one's sanity and their credit score. Like many others I also had quite a lengthy history of login issues; phones not being answered by customer support, and e-mails only vaguely answered not providing much support or help at all. But that's only where it begins. My initial loan and the only one had to have been like $25 I think wasn't much more than that. I experienced login issues (which are heavily documented in numerous emails to these people dating back clear to August of last year.) But that was only the beginning of the nightmare of Kora. My bank ended up blocking them entirely out of suspicion that they were fraudulent because they went from Boro to Kora and evidently didn't tell most banks. I tried a second account and that bank also blocked them. My bank did not know who Kora was and was rejecting all payments to them until Kora confirmed to the bank who they were. That did not happen despite me telling Kora that was why the payments were being blocked. A rep last summer sent me text messages in violation of almost all possible debt collection laws in ***************** (no disclosures nothing) demanding I get a new bank account instead of actually addressing the issue at hand. I have e-mails dating back to August I also have e-mails that were sent in November (I sent an email the second week of November of last year informing them of all of these things and that I needed help.. nothing happened.) Kora ended up placing this on my credit report using an address that isn't even mine first of all which was the first red flag with these folks. I have no idea how they got the address that ended up on my credit report and it cannot be removed until they remove it.
Business response
04/14/2022
We have read through *************************** complaint and, firstly, want to apologize for her experience. We'd like to address a couple of her claims to help bring clarity to the situation. First, we have reviewed our email history with ***** and have proof of multiple emails that were sent to her and went unanswered for one reason or another. Please see attached for some screenshots. In regards to our name change: Boro became Kora in August 2021 and followed all compliance guidelines of announcing our name change via text and email. Two emails were sent prior to and the day of the name change, and two different text messages were sent out. Additionally all letterhead and emails from our Support Team and Payment Team included language about the name change. In regards to bank accounts, it is not the company's responsibility to notify ***** of their name changes, but instead the responsibility of the customer. As mentioned, the customer had numerous reminders and notices about our name change. If the customer was aware that the name change was the cause of failed payments, the customer should have called their bank to remove any stop payments on her account. Lastly, as our name change followed all legal and compliance requirements, there should have been no stop payments placed unilaterally by banks. *****'s situation is the only we have heard of that faced this issue out of more than ****** customers. Prior to her account charge off, our system sent ***** emails at multiple intervals reminding her of her past due payments. Our current payment reminder schedule is 5, 7, 10, 13, 16, 20, 25, 31, 40, 46, 61, 70, 75, 91, 110, and 117 days past due. While we understand that ***** allegedly had an issue connecting two different bank accounts, we allow alternative payment methods, including debit card payment, pay-by-phone, check, Paypal, and Zelle. There is no evidence that ***** ever attempted any of these payment methods. As with all customers, once ************************* her charged-off debt, we will be more than happy to report her account as recovered to the credit bureaus.

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