ComplaintsforPCMATIX, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired PCMatix to fix my computer. It was damaged after a fall. I wanted an estimate for repairs to get it working again. ***** provided me with a rough estimate and said he could finalize it after looking at it. He picked it up, took it with him and reviewed the damaged. He said his original quote was correct. I gave him authorization to fix it. He proceeded to order the part and "fix" it. The work that he completed did not fix the issue. He then reached out and said there was another issue and it would in turn cost more money, but after this it would be fixed. I authorized the repair and found he returned it and collected the payment for service, it still did not work correctly. He then advised I would need to purchase another AC adapater. I purchased what he specified and it still did not work as he said it would. He then picked it up again, and had additional work done on it. He returned that laptop and said it was fine. 12 days of being continuously plugged in the battery still will not hold a charge and scripts still will not run. This entire process took about 6 weeks.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.