ComplaintsforAdtalem Global Education, Inc.

• Initial Complaint

  01/23/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint regarding the violation of *** ********** with Disabilities Act) laws and the lack of accommodations provided in my case. The difficulty I have faced, coupled with the lack of communication and unresolved nature of this matter, has been extremely challenging.Despite my previous attempts to address this issue, it appears that there has been little progress or resolution. I want to emphasize the importance of adhering to *** regulations to ensure equal access and accommodations for individuals with disabilities.I kindly request an immediate investigation into this matter and a prompt resolution that aligns with *** requirements. It is my hope that through this formal complaint, the necessary actions will be taken to rectify the situation and prevent similar issues in the future.If there are any additional details needed or if you require further clarification, please feel free to contact me at [your contact information].Thank you for your prompt attention to this matter.Sincerely,*****************************

  Customer response

  01/24/2024

  Complaints have been sent to the company from 4/25/23 until 1/23/24 without resolution. I requested escalation to the manager of the company and have been denied and ignored. Please forward my complaint to headquarters for review. As they should be made aware of the lack of communication between their employees and consumers. 

  Customer response

  01/29/2024

  I would like to receive a response from corporate in regards to the lack of services provided by the company after numerous attempts to resolve issues. 

  Customer response

  01/30/2024

  What proof do you require? I am a student at *********************** which is served by this company. My student ID# *********

  

  Business response

  01/31/2024

  In order for ****** to respond to the student's complaint through the BBB portal, and to discuss this matter with the BBB, the student must fill out and sign the attached FERPA release form. 

• Initial Complaint

  12/21/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  ******, a subsidiary of this company, fooled me into buying unlimited access to ****** for the *** exam. Meaning access until you pass.Ok, I got an email recently stating that they will take away the access unless I provide them proof of passing an exam recently or failing an exam recently, then they will give an extension for 12 months.However, when I gave them proof, they still turned a blind eye to it, denying the proof, and went ahead and emailed me. Sorry, we will anyways take away *********** US MORE. CHEATERS. in need my full REFUND of $3400 and $1000000000 for mental harassment.

  

  Business response

  12/23/2022

  Adtalem sold ****** in March 2022.   Adtalem is not the appropriate party to respond to this complaint.

   

   

   

   

   

   

   

  Customer response

  12/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  05/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased the ****** (a subsidiary of this company) ******* package on April 29, 2022 through the flex payment plan. My employer is now wanting to pay the balance in full by check. I have called multiple times to the ****** customer support and received so information or help on where my employer can send the check to pay my balance in full. I have tried to find someone higher ** in authority than the phone operators, but no one is able to tell me who to contact. I have also sent in an online request to be contacted and was never emailed back. In order for my employer to receive a tax deduction, he has to pay by check and no one is helping me to find a solution.

  

  Business response

  05/24/2022

  Adtalem completed its divestiture of ****** to the ************* on March 10,2022, prior to the purchase of the complainant. Since Adtalem no longer owns ****** and did not own ****** at the time of purchase, we are unable to assist. 
  

  https://investors.adtalem.com/press-releases/press-releases-details/2022/Adtalem-Global-Education-Completes-Divestiture-of-Financial-Services-Segment/default.aspx

• Initial Complaint

  04/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  As a prior student at **** university, which is owned by adtalem, I have been charged for electricity which have been added to my student account. I have repeatedly requested for copies of these bills, and the calculation to accompany them to substantiate these charges. So far I have received bills for 3 of the 4 months (October-January) requested, but none of the bills match the amount charged. When I have asked for either matching bills, or a calculation to accompany the bills to match the amount charged, i have received no response. I have also received two emails in response to my January request stating they are attaching the bills to the email, and there was no attachment. I have responded both time with my entire request, as well as notifying them they have still not sent any **** for ******** with no response. Last week, I received emails from their account resolution department, and i responded with my request for substantiation, and received no response. I have tried contacting all above departments numerous times by both email and telephone, with no response. The original email from the resolution department contained an implicit threat to send the account to collections if it is not paid. I have retained all emails back and forth between these departments. I have attached the student account with the "Utility Overages" along with the bills the school has provided that are apparently associated with the charges.

  

  Business response

  04/12/2022

  To Whom It May ******************* is in response to your notification of a complaint filed by the student referenced above.

  Adtalem Global Education ("Adtalem") takes student concerns seriously and intends to investigate and address this concern. However, according to the Family Educational Rights and Privacy Act (FERPA), Adtalem cannot respond to this students concerns until we receive the attached FERPA release form, signed and returned. This will authorize Adtalem to share information with the BBB.

  Thank you for notifying us of this students complaint.

• Initial Complaint

  08/30/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On Wednesday, August 29th, 2021, I was reminded that I was required to order a Tech Kit from DeVry University's Bookstore for my class in the September semester of 2021. The total for the Kit with regular ground shipping was $206.96, which I authorized to be charged to my student account and be withdrawn when my ********** hits in the upcoming weeks. I received an order confirmation number, Order ********, for the Tech Kit. The Bookstore's FAQ states that Domestic Orders (orders shipped in *****************) take up to 24 hours to process and ship, while Internation Orders may take up to 48 hours to process and ship. I contacted the Bookstore via their online form three times, asking each time that a person call me with more information on my order and why it is still marked as processing. I have only received contact via email, each time being a response of "please be patient" and information that was freely available in the **** My class started today, and I don't have my items.

  

  Business response

  09/10/2021

  Please see attached*

  Customer response

  09/10/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  07/16/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Adtalem?RUSM sent an email to all students on 7/15/21 requiring all students to be fully vaccinated by August 28th. I tried all day on 7/16/21 to contact someone who could help address my concerns but NO ONE knew what was going on and they didn't even realize that the students had received an email similar to the facility and staff. I sent numerous emails and made several calls with no feedback , recommendations or answers. I was just left with more questions and concerns. Then when I spoke to the *************** I was told that if I withdrew from the semester now, that I could end up owning RUSM more money but they couldn't figure out how much money. I would just have to withdraw and wait and see if I got a **** from RUSM.

  

  Business response

  08/06/2021

  August 6, 2021
  
  Better Business Bureau of ******* & Northern ********,Inc.
  **************************************************************
  
  BBB Complaint ID: ********
  
  Dear Sir or Madam,
  
  
  Pleaseconsider this response from Adtalem Global Education, Inc. (Adtalem) to thecomplaint dated July 16, 2021, regarding the concerns of former **** UniversitySchool of ******** (RUSM) student.  
  
  In hercomplaint, Student states that no one at RUSM was able to answer the questions sheposed on July 16, 2021 regarding RUSMs vaccination requirements. Thisstatement is not accurate.
  On July 16, 2021, Student had numerous telephone and email conversations with RUSM staff.
  Student was sent the link[1] to RUSMs general requirements and FAQs regarding the vaccination policy.
  Student was also told that, under the Universitys vaccine policy, reasonable accommodations were available to students, including for students with a disability or for students with sincerely held religious beliefs or practices that conflict with getting vaccinated or receiving the type of vaccine currently available.
  Student was further told that she could follow-up with the RUSMs student services office or Adtalems ****** of ****** and Access with any further questions about the policy.
  
  Studentalso states, in her complaint, that the ************** could not approximateher refund or balance prior to her withdrawal from RUSM. It is correct that, asset forth below, RUSM does not provide approximated or estimated refund orbalance amounts prior to a students withdrawal date.
  When a student withdraws from RUSM, the University must conduct two calculations: a tuition refund calculation based on the percentage of the semester the student completes, and a Return to Title IV calculation to determine how much federal financial aid a student is eligible to keep.
  Each calculation is dependent on the students actual date of withdrawal and a number of other factors.
  In light of this, RUSM does not provide students with an estimate of their refund or balance prior to their withdrawal.
  This practice avoids a situation where a student has to be issued corrected or supplemental information, which could confuse the student and result in him/her feeling misled.
  Student was informed of this reasoning and was correctly directed to the registrar to discuss her potential withdrawal.
  
  Please feelfree to contact me with any questions. 
  
  Best Regards,
  
  ***************************
  Corporate Counsel
  
  
  
  
  [1] **** ***************** of ******** Vaccine Policy, available at https://medical.rossu.edu/covid-19-response/vaccine-policy?utm_campaign=071521_RUSM%20Student%20Communications_Required%20Vaccines%20RUSM&utm_medium=email&utm_source=eloqua.

  Customer response

  08/12/2021

   
  Complaint: 15664154
  
  I am rejecting this response because:

  
  

  To whom it may concern,

  
  

  I withdrew from **** ***************** of Medicine on July 30, 2021 due to an email that was sent out on July 15, 2021 regarding a new policy that would require students, faculty and staff to be fully vaccinated against Covid-19 by August 28, 2021. I made several attempts to email different individuals and organizations to answer questions that I had and waited until after the **** Townhall meeting before making my final decision to withdraw from ****. My questions were as followed:

  
  

  Questions:

  1. I am not vaccinated and will not be getting vaccinated; so, where does that leave me?
  2. My family is coming with me, and they are not vaccinated, so where does that leave them?
  3. I have already booked flights, made reservations for quarantine, paid a deposit for a house in Coverley. So, if I don't get the vaccine, where does that leave all this?
  4. What are the exceptions?
  5. If someone was to start the process of vaccination, it's not possible to get both the 1st & 2nd dose in prior to 82/28/21, so then what?

  
  

  Most of my questions were not answered, I was only referred to FAQs on the **** website. When student affairs advocate, ************************************* spoke with me he apologized and said he did not have answers for me but that he could take my questions and concerns to higher management. So, therefore only my 1st question was answered and the remaining questions were dismissed along with my concerns!  My concern is that these vaccines have only been released with Emergency Use Authorization and have not been *** approved yet.  I believe that it is my right as an American citizen to wait until further studies have been completed and the vaccine has been approved by the *** before I receive the vaccine. 

  
  

  If I had agreed to the vaccine and I had an adverse reaction, I could not hold **** University, the pharmaceutical companies, or the *** liable, as the vaccine is EUA use only at this time.  Lastly, Covid-19 has a survival rate of approximately ****% in the United States with good outcomes with use of Antivirals and nutritional supplements for people in general good health. Therefore, it is my informed medical decision that the unknown risk of the Covid-19 vaccines outweighs the risk of Covid-19 illness and the other variants currently. So, I will be holding off on receiving the vaccine. 
  
  Sincerely,
  
  ***************************

  

  Business response

  08/30/2021

  Response to Student's 8/19/21 Message

  August 30, 2021
  
  Better Business Bureau of ******* & Northern ********,Inc.
  **************************************************************
  
  Re: ***************************
  Complaint ID: ********
  
  Dear Sir or Madam,
  
  
  Please consider this responsefrom Adtalem Global Education, Inc. (Adtalem) to the message submitted byformer **** ***************** of ******** (RUSM) Student in follow-up to her complaintID 15664154.  The BBB sent this messageto Adtalem on August 19, 2021.
  
  On August 6, 2021, Adtalemresponded to Students initial complaint, explaining how RUSM staff answeredthe questions she posed on July 16, ************************************************ her follow-up message, Student states that she had an additionalconcern and other questions about RUSMs vaccination requirement. She explainsthat one of her questions was answered but was referred to RUSMs FrequentlyAsked Questions (FAQs) to address the others.
  
  RUSMs FAQs[1] list commonly asked questions and answers about RUSMs Vaccine Policy. While itis unclear whether Student posed all of her additional questions to RUSM staff,her relevant questions and concerns are answered by the FAQs. In particular,the FAQs address:
  
  The reasons RUSM adopted the ******19 vaccination policy, including information about the safety and effectiveness of the vaccine;
  The consequences for not complying with the vaccine policy, including the possibility of being barred from entering the campus or utilizing student housing;
  The process and criteria for receiving disability and religious accommodations; and
  Available exemptions for students who are unable to access the vaccine by the applicable date.
  
  Students questionsrelated to third parties are not appropriate to be addressed by RUSM staff orthe FAQs.
  
  Please feelfree to contact me with any questions. 
  
  Adtalem willrespond to the Students rejection (which was sent to Adtalem on August 30,2021) separately.
  
  Best Regards,

  ***************************
  
  
  [1] **** ***************** of ********, Vaccine Policy Frequently Asked Questions, availableat https://medical.rossu.edu/covid-19-response/vaccine-policy?utm_campaign=071521_RUSM%20Student%20Communications_Required%20Vaccines%20RUSM&utm_medium=email&utm_source=eloqua. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩