ComplaintsforMidpointe Apartments
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Complaint Details
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Initial Complaint
11/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I stay in the Midpointe apartment where this complex has a currently a gnat infestation going on that has not been treated. I continue to wake up to gnats in my fridge, freezer, window, toilet on the elevator. I can't eat w/o a gnat flying in my food. There has been on-going illegal business going on. Drug dealer standing outside selling drugs. The management is giving tenants apartment keys to third party vendors to get into our apartment s but not be accompanied by Midpointe staff. Which so unacceptable. The manager has fired every vendor and hire all Mexicans which is her **************** this is why she feels so comfortable with giving them keys to our apartment. Corporate is aware of this and has done nothing to keep us safe or comfortable I have sent multiple email to management & corporate, and the issue are still at hand. I need help, please!Initial Complaint
03/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My first issue is the apartment failed to contact my about my last rent owe. I was told the send the bill once they calculate what I owed since I moved out in the middle of the month. I have called several times about the bill just to find out that its in collections. They said I didnt leave a forwarding address but I did. The collection agency just so happens to have the correct forwarding address. I believe Midpointe Apartment was negligent and I did talk to the collection agency and they have acknowledged that there had previously did this to other tenants. I have recording of this and have agreed to pay the amount I owed and that would take this off my credit report. This has harm me in find a place to live for me and my children. I am also currently 7 months pregnant. I am stay with family but I need my own place.My issue second is my electricity was taken out of my name while I was still living in the apartment. When I realized this I called the electric company and got it back in my name but I was already hundreds of dollars behind. I ask the electric company who have done this but was told it was an employee of the apartment complex but identity could not be disclosed and the apartment complex wouldnt disclose who did either.These incidences are currently expressed on my credit report. It is also hindering me finding an apartment. I am currently working with the credit agencies and collections to rectify these situations.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.