ComplaintsforUrban Remains, LLC
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Complaint Details
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Initial Complaint
07/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a tile in July 1, 2023. I have emailed the owner three times and finally he said I could pick the tile up any time, I said I would be there at 10:30 and he said that the hours are noon to five despite the fact that that is no where in the emails and he literally just said pick it up any time, so I asked repeatedly for the information to get the tile shipped to me as their website says they can ship the products to you. On the third text I was asked for my address which I provided and no other information came. It is now July 28th and I have no tile. Their Yelp is full of similar reviews of people who spent money at the business and then were essentially ghosted with no merchandise. I feel like taking someones money without providing the product is theft. I just want someone to follow up with that and tell them it is not okay to do this to people.Business response
07/28/2023
good afternoon-
i spoke with the client and confirmed i sent the tile, free of charge. i'll freely admit i could've been more communicative, but at least thankful this has been resolved. please see tracking number in image attached.
thank you!
****
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Contact Information
1850 West Grand Avenue
Chicago, IL 60622-6230
Business hours
Today,10:00 AM - 5:00 PM
MMonday | 10:00 AM - 5:00 PM |
---|---|
TTuesday | 10:00 AM - 5:00 PM |
WWednesday | 10:00 AM - 5:00 PM |
ThThursday | 10:00 AM - 5:00 PM |
FFriday | 10:00 AM - 5:00 PM |
SaSaturday | 10:00 AM - 4:00 PM |
SuSunday | 10:00 AM - 4:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.