ComplaintsforIntegrated Respiratory Solutions
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Complaint Details
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Initial Complaint
04/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am retired and use a **** device. The preferred vendor for my insurance is Integrated. The process to get supplies is very difficult. I have insurance and there are no payment issues. They are the approved vendor for my insurance (Devoted). All related prescriptions are in place. I am still waiting for my prescriptions to be filled for related **** supplies. It has been 90+ days. It takes forever to get through to them and I find them rude and unpleasant when I do.Business response
04/05/2022
I do not show this as a patient of ours. I tried looking up this patient's account in our system - and do not find him an active Integrated Respiratory Solutions patient. We are based in ************, ******** - servicing Northern ********, Southern *********, and Northern *******. We do not have any patients in ******* unless they are snowbirds and their insurance is within our area. I would be happy to help if we have the patient information incorrect. I did leave a voicemail with the patient to see if I was missing information and gave my contact information - ****************. This appears to be an erroneous complaint. Please let me know if I can be of assistance. Thank you! *****Initial Complaint
01/24/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Every 3 months I qualify from my ******************** for CPAP supplies for my sleep apnea to help me breath when I sleep. I called them twice on Jan 17 & Jan 20 with no reply & I emailed the company, *****************************, *************************, customer service, and to their supplies email. I have not gotten a reply from anyone. I need my supplies that have been prescribed to me from my doctor. It's been 6 months and 3 months since certain sleep supplies have been sent to me and the ones I have now have gotten worn out and old. They are denying me of my prescribed medical supplies and preventing me from getting treatment. They don't answer their phone or emails due to not caring and horrible customer service. I WANT THEM TO SHIP MY MEDICAL SUPPLIES ASAP. This company is the worst. I want them to ship all my medical supplies that I qualify next. I will also complain to my insurance company.Business response
01/25/2022
Patient was contacted via email 1/25/22 by myself (***********************), stating requested supply order was placed and submitted to be shipped. The supply manager, ******, also sent an email giving a few additional options to place orders without speaking to a live person, since that was requested as a preferred method of communication. We are making some changes to our process, and hope this resolves any future problems. My contact information, including a cell that can be texted or called outside normal 8-5 business hours M-F, was also provided.Customer response
01/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They responded immediately so now I'm just waiting to receive my CPAP supplies in the mail.
Sincerely,
*************************************Initial Complaint
07/02/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On May 26th, 2021 I shipped my CPAP machine back to Integrated via ***** since I lost my insurance. The machine was delivered on May 27th, 2021 at 10:33am and signed for by JPADILLA but Integrated says they have no record of me returning my machine and I keep on getting the run around and getting no answers. They keep on asking me if I used the *** label that they sent me and I said no. I requested the label 2.5 weeks before my move and they said they would send me a box and a label to send back. After about a week and a half I called back and was told they have no record of that conversation. They said they would send me a label the same day but it never came. I finally received the label after the house was packed so I had no way of printing out their *** label, so I sent the machine back via ***** with tracking number ************. I just want a response that they received my machine as its been over a month since they signed for the package.
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.