ComplaintsforComplete Family Eyecare of Carbondale
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Complaint Details
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Initial Complaint
04/01/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
October 18th, 2023 I was examined and ordered glasses and as of April 1, 2024 those glasses have still not been received.Business response
04/03/2024
Due to your insurance coverage we are unable to use our lab to make your glasses. The glasses are sent to the state. Once this is complete it is out of our control. We have attempted to call IHFS on your behalf muliple occasions and have been on hold for over an hour. We are unable to continue to do so on your behalf. We recommend calling IHFS as they are more accommodating to members. We do offer alternative options for those having trouble getting thier glasses from the state. We are happy to go over your options with you. We have attempted to do this in the past, but communication failed. If you would like to disscuss this further our office manager, practice manager, or owner are happy to discuss this matter with you.Customer response
04/03/2024
Complaint: 21511831
I am rejecting this response because:they are violating hipaa posting my private insurance information everywhere. Here and on ******* Looks like i have another complaint to file.
i will not purchase glasses. Your company has a contract with the state and with myself as a consumer to provide glasses. You have breached that contract.
Sincerely,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.