Complaints
Customer Complaints Summary
- 41 total complaints in the last 3 years.
- 16 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This website states that they ship your order within 7 to 10 business days. This order was ordered on June 26 is now projecting my order delivery is July 25. I am not waiting a month for a popcorn order. This site is misleading. It doesnt allow you to a refund. It makes you jump through all the hoops no thank you I just want my money back for my order.
Business Response
Date: 07/14/2025
Hello Kimber. Thank you for your feedback. Per our records, it appears that your order was delivered on 7/12/25.
USPS tracking number 9261290357472809215985.
Let us know if your order has not received.
Initial Complaint
Date:04/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My brother order under my link and double good popcorn kept all the monies.Business Response
Date: 05/01/2025
Hi ******. Thank you for your message. The verified customer has been contacted and the situation has been resolved.Initial Complaint
Date:04/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Did a fundraiser for my sons basketball team in the middle of March 2025. Received the popcorn bags i purchased for employees at my job. How dare you take advantage of your customers! Their bags are not worth ****** dollars these are $2.50 size bags! I will NEVER in my life support this company in any way. This company are greedy!Business Response
Date: 04/07/2025
We appreciate your feedback.Initial Complaint
Date:03/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/11/25 I made a purchase from Double Good. In the "Order Summary" (after inputting my shipping address), it indicated that the shipping cost would be $8.95. After placing/finalizing the order, the summary showed a shipping charge of $19. After searching the DG website, I saw that the **** state "The shipping cost starts from $5.45, but it won't exceed $13.95." I also looked to see where they ship and if there are any special shipping rates detailed for ****** and there was nothing on the website. The only place it discusses shipping rates is where is specifies that shipping will not exceed $13.95. I inquired with ** and they indicated that they have different shipping rates for AK and HI, starting at $15 up to $30.50. I searched for these amounts on the website and, again, no results came up. ** needs to update their website to, firstly, not provide an erroneous shipping rate on the "Order Summary" screen and then change it AFTER the order is finalized - this is deceptive. Secondly, their **** should clearly outline that there are different shipping rates for AK and HI - again, this is deceptive. If the company is going to partake in fundraising events AK and HI, they need to be up front with what customers will be spending so they can make informed decisions. I would like to request a refund for the difference in shipping amount stated on my "Order Summary" and what the ultimately charged since the increased pricing was not disclosed prior to the purchase being finalized.Business Response
Date: 03/19/2025
Hi ****. Thank you for your candid feedback. We appreciate you for bringing this to our attention regarding the shipping surcharge for ******. We always want to make it right when a customer does not have the ********************** experience they expected. We have refunded your shipping charge in the amount of $19.Customer Answer
Date: 03/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
Date:01/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered popcorn on December 10, 2024. Received email with estimated delivery date of December 26, 2024 - January 7, 2025. Never received. I requested a refund and received an e-mail that they don't do refunds if canceled after 24 hours. Received an email on January 10, 2025 stating my order would definitely be shipped NLT January 13, 2025. It was not shipped. I want a full refund. A company should no be able to keep my money after making false promises. I want a full refund.Business Response
Date: 01/17/2025
Hi *******. Thank you for your feedback. Please accept our apology for not meeting your expectation. After investigating your order, *** shows that it will be delivered today by 7pm. Let us know if your order isn't delivered according to the carrier tracking information attached.
****************************************************************************************************************
Customer Answer
Date: 01/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ***Initial Complaint
Date:01/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered popcorn from this business on December *******. I have reached out to them on multiple occasions. I have been lie too about my order and they refuse to give me my money back. I also as of today have not received the order.Business Response
Date: 01/15/2025
Hi *******. Thank you for your feedback. After investigating, I see that your order was delivered on 1/14 according to *** tracking. Again, we apologize for the delayed shipping. Please see the attached tracking link. ****************************************************************************************************************Initial Complaint
Date:01/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of Transaction: 12/7/2024 Amount Paid: $205.95 On 12/7/2024, I purchased a variety of 15.signature bags of gourmet popcorn from Double Good for $205.95. At the time of purchase, the company committed to providing a delivery of the bags of popcorn between 12/24/24 - 1/3/25.Unfortunately, the company has failed to fulfill its commitment. Specifically, I have not received the products I was promised. As a matter of fact, the popcorn has not even been shipped and it is currently January 3, 2025. I have attempted to resolve this issue by contacting customer service via email. However, the responses from Double Good have been unsatisfactory. They said that per their policy, if the order is not canceled within 24 hours of purchase, then no refunds can be issued.Desired Resolution:I am seeking a full refund of the bags of popcorn, shipping fees, and applicable taxes. In addition, I am also seeking an explanation for the failure to meet the agreed-upon terms.Additional Information:I am happy to provide supporting documentation, including receipts, communications, and any other relevant materials, to assist in facilitating a resolution.Thank you for your attention to this matter. I hope the BBB can help mediate a resolution that is fair and timely.Business Response
Date: 01/06/2025
Hi Tawonia. Thank you for your message. This is not the experience we want for any of our customers. One of our agents reached out to resolve the issue by canceling and refunding order TQ2412080248508-7897C.Customer Answer
Date: 01/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:12/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed online order 12/12, delivery window was til 12/27. never got confirmation email. They stated it was their mistake to not send email.Checked today & delivery window 12/30 - Jan 9th...what!!! 1 month?Confirmation email was never sent & so I missed cancelation window.They will not cancel order, even if not shipped. Not shipped, no tracking info etc Why can't they cancel order!Business Response
Date: 12/23/2024
Hi ****. Thank you for reaching out. I have canceled your order as a 1-time courtesy. You will receive a refund back in the amount of $45.57 to your original form of payment within 5-10 business day. We appreciate your business.Customer Answer
Date: 12/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:12/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered from Double Good on Oct 26, 2024 and paid $48 nearly $50! Youd expect them getting 50% of the profits theyd be a reliable company but no. They steal your money, your kids money, and make it a scam. I was supposed to get my package by Nov 5-15 its now Dec 1st! I gave them the benefit on the doubt when I really shouldnt have. Its been stuck in IL with 0 progress just the label created I need answers cause this is absurd. I order things from overseas and they get here quicker than this company!!Business Response
Date: 12/02/2024
Order # RG2410262058311-6337
Thank you for bringing it to our attention. This is not the experience we wish to create for any of our customers. I reviewed the order information and didnt find where you reached out to us to look into the status of your order. However, we would like the opportunity to rectify this situation and help make it right. One of our customer service agents will be reaching out to you asap.
Initial Complaint
Date:11/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive participated with other fundraising organizations selling popcorn. Double Good is a sham. 1.4oz bag for $20.00. Is robbery. I would never advise any organization to support this company when there are other companies providing higher quality, better tasting, and certainly higher integrity in their transparency. To pay $80+ dollars for the equivalent of $6.00 of popcorn volume. Is beyond a rip-off.Business Response
Date: 11/18/2024
Thank you for bringing this to our attention. Its unfortunate to hear that you were not satisfied with your purchase. We stand behind our products, cost, and the ultimate reason, doing something good for the communities. We appreciate you for being a valued customer.
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