ComplaintsforNick's Precision Transmission Specialists

• Initial Complaint

  08/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received service on my car on 4/28/2023 and picked my car up 7/20/2023. They told me they checked everything and fixed the problems. The next day my car didn't start while I was out, I had to pay for an Uber . The next day my daughter took me back to my car and it started but was driving weird so I brought it back to ****'s and he took three weeks to tell me the problem. They said my radiator was busted and that I need to pay $500 to fix it. My car was in their care and when I originally brought my car they said they checked everything. Now supposedly one day after getting my car back it's my fault after I already paid $2500. I believe this is something they did and I need them to fix it.

  

  Business response

  08/24/2023

  Customers vehicle was brought in to our repair facility in April of 2023.  The vehicle sat at our repair facility for several months due to customer not having funds to pay for repairs.  No storage fees or extra charges were applied to the customer.  After the customer picked up the vehicle (when repairs were completed) on 07/12/2023 vehicle was driven in a couple days later stating the vehicle is overheating.  We asked the customer to give us some time with the vehicle so we can see what is causing the vehicle to overheat.  After diagnosis tech found the radiator to be leaking.  We contacted the customer and let her know that the radiator is leaking and has nothing to do with a transmission repair or engine oil filter adapter replacement and is leaking due to age / mileage on the vehicle.  The customer has over ******* miles on the vehicle and the radiator is original.  We also explained to the customer that when vehicles sit for a very long time seals, gaskets, hoses and any components that has fluid circulating through it can begin to leak due to dry rotting issues.  We will help assist customer at a discounted rate to have the radiator replaced if she would like.  Any further questions please feel free to reach our management team.  I will also provide invoices for the repairs and the remaining balance invoice for *******************
   
  Thank you,
   
  Nicks Precision management team

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