Business ProfileforFloors Come True, Inc.

07/15 Customer places order for **** Channeling Canvas carpet with Floors Come True, Inc. (retailer &installer); $1500 deposit provided by ***********/***********************, deposits $1500 from customer. 08/14 ******************** installed **** Channeling Canvas carpet in customers basement. Installer created dozens of black grease and oil stains (from tools?) all throughout the carpet. Customer asked for stains to be removed. Installer attempted to remove stains by scrubbing carpet, using dish soap and maybe other products not observed by customer. Installer stated stained areas would dried overnight and carpet would appear clean next day. As installer concluded the work, customer noted staining and misalignment of carpet on one edge on the certificate of completion document provided by Floors Come True, Inc.. Customer provided 50% of balance due, as carpet was misaligned in one area and stained throughout. 08/15 The next morning, customer observed all carpet stains remained. Additionally, upon closer observation, customer noted multiple chips and gouges on all baseboards, on door moldings and on walls from carpet installation process. Due to stained carpet and home property damage, customer canceled installment check to installer. 08/16 Floors Come True, Inc. remedied misaligned carpet edge and left additional carpet stains in area being remedied.08/16 through 08/23 Customer and ******************** have corresponded multiple times via email to remedy stains and property damage to home. Floors Come True, Inc. has not returned customer voicemail or answered phone calls. Floors Come True **** states they will attempt cleaning after collecting full payment for stained carpet and for property damage created. Floors Come True, Inc. has received a $1500 deposit to date, deposited on 07/27 as noted above. Floors Come True, Inc. threatens customer with lien customers home and collections. Customer states in email correspondence to Floors Come True, Inc., multiple times, full payment will be made to Floors Come True, Inc. when carpet staining is removed and property damage is remediated. If stains cannot be removed, carpet needs to be replaced. 08/19 Customer had two carpet cleaning agencies assess stains. Both cleaning agencies independently concluded through observation that stains were of grease and oil origin and stains are not removeable. 08/23 Because of the threats from Floors Come True, Inc. and the businesses inability to complete the job, customer is asking for help from ******************** to obtain resolution.