ComplaintsforMartin's Home Furniture
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Complaint Details
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Initial Complaint
01/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a Flexsteel couch from Martin’s in February 2021 adding a ottoman on a few weeks later. When we purchased our custom couch and ottoman we informed our sales assistant of all desired features. These features came into question when we ordered the ottoman because the internet price was lower then the in store quote given. Our sales assistant wanted to discuss fabric and I had to call her to ensure that she had our custom fabric. She had lost our order once and needed me to text her the colors, prior to this. We were told that the furniture would take several weeks to arrive. Our furniture came August 20, 2021. 2 of the feet were damaged on the couch and both pieces were missing the decorative tacks. When we asked about the tacks we were told they were an additional cost and we would need to send our furniture out to have them added by a local company. We provided the owner with text message correspondence addressing the additional cost as well as conversations we had with his sales assistant and he refused to reorder the furniture or provide the tacks and placement at no charge. Pictures were taken of the 2 damaged feet by the delivery company. I also sent those to the sales assistant. We were informed new ones would be sent. We have called Martin’s and they have continued to make excuses. I’m extremely disappointed in this company and would like exactly what I paid for and I have been promised.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.