ComplaintsforSiron Automotive

• Initial Complaint

  09/24/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They repaired my shaft which was leaking oil. I called them up advising that I got my vehicle home after them repairing it and I'm having the same problem. They advised to bring it back up and they will recheck their work. well they later called and told me it was something else and that it would cost 300 on top of the 1200 I had previously paid them. After it was complete I picked the vehicle up and took it to the dealership to confirm repair were correct. They advised that my vehicle is still leaking due to the shaft. I advised Siron just rechecked it. I called Tim the owner about the issue- he said they did the work right and after I kept him they didn't and confirmed with the dealership- I asked my money back for the repairs of the shaft...he hung up in my face.

  Business response

  10/07/2021

  To whom it may concern:
  The customer called and asked for a labor estimate on a list of items that she would like replaced on her vehicle. We gave her an estimate on those items that she gave us suspecting some may not have been listed, we left the estimate open. She declined us relooking at the vehicle in order to verify that she needed those parts replaced on her car and just instructed that we replace them, that she had it inspected elsewhere. Then she proceeded to schedule an appointment on Thursday June 17'^, 2021 for us to do those repairs. The repairs she wanted us to do includes: Front and rear brake pads & rotors, both front inner tie rod ends, alignment, front and rear sway bar links, rear sway bar bushings,
  fron tlow beam headlight bulbs, upper radiator mount bushings and valve cover gaskets. She told us that after these items were replaced she would have no issues or lights illuminated on the dash afterwards.
  She arrived for her appointment and we gave her a ride home. Once the vehicle was pulled into the shop to start repairs we removed all the parts from the vehicle and double checked the list she gave the service writer on what we had quoted, to what she brought with her parts wise. We searched the vehicle for a tug nut key which we had no luck finding. Our service writer gave her a call to ask where the key was located and she was unaware her vehicles wheels had a special key to them. She agreed that if we found one she would pay for the key and we will put it in the vehicle for her when we were done so she could have  it if she were to ever need to remove the wheels again. We found a key at a local parts store so we could remove the wheels and continue with the repairs. During the valve cover gasket replacement we found the emissions hose running from valve cover to valve cover cracked. We called the customer at this time to inform her the emissions hose was cracked also she did not supply plenum gaskets to complete the valve cover job. She agree to the price and allowed us to order the parts and complete the valvecover job. We informed her on that same phone call that her check engine light would still be on after the repairs. She instructed us to look into why the light would still be on which we did free of charge.We informed her she needed a Camshaft Position Sensor on the right side to correct the check engine light being on. She agreed to the total and allowed us to continue. While performing the alignment we were unable to align the rear due to the rear adjusters are frozen and need replaced. We completed the repairs and cleaned the engine as best we could from the oil leak. We picked her up from her house Monday June21a, 2021 so she could come pick up her vehicle. We told her that we tried to clean as much oil residue off the engine as we could but there could  still be some oil residual. We also told her that we could not achieve factory alignment specifications on the rear of her vehicle due to the adjusters were frozen and need replaced but was not on her list.
  The customer called again 2 months later stating her check engine light was back on and informed us that this was just repaired2 months prior. We scheduled her an appointment to come back in on September 3'^,2021 so we could see why the check engine light was back on. We found the Evap vent valve was stuck and an emissions code P045S was present. We gave her an estimate on the repair
  
  
  
  
  and did not charge her any diagnostic fees to recheck the check engine light issue even though its present problem was unrelated to its past repair. She agreed and we replaced the Evap vent solenoid. The check engine light was once again off.
  The customer called 2 weeks later stating the dealership told her that the valve cover gaskets were not done correctly and she was still having an oil leak. We informed her that we could recheck our work on the valve cover gaskets but we also did not diagnosis the oil leak from the beginning. She then scheduled an appointment for September 23’d, 2021 to recheck oil leak which she did not show up for. 
  She then proceeded to call again and we tried to discuss this issue but she would not let us explain and hung the phone up on us. I suggest you get a copy of the dealerships work order regarding what they found with the oil leak.I suspect that it had nothing to do with the work that we performed although if in fact it did as always I would want to make it right with her. But as stated above we did not diagnosis the oil leak and she rejected us to recheck it upon original arrival date. We also suggest you get a copy of the parts invoice from the supplier she ordered the parts from to show proof of all ”rtems she wanted us to replace.
  Enclosed are copies of both of her învoices. Please contact us for any öther information that we can offer. Also please keep in mind we are dealing with a vehicle that is 18 years old and has over 240,000 miles.
  
  
  Thank you.
  
  Sincerely,
  Siron Automotive
  
  

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