ComplaintsforChicago Auto Place LLC

• Initial Complaint

  08/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10/05/2020 I purchased a **** Audi TT with a Secure One vehicle service contract thru Chicago Auto Place LLC ******************************************, covering the drive train for 1 year or ****** miles. **** drive train consisting of engine, transmission, differential, and axles.) Declaration contract # ********. On 6/22/21 my vehicle was disabled with a transmission problem, and was brought to an authorized Audi repair shop, Lakeside Automotive. Lakeside was informed by the service contract holder the repair would not be covered.The **** to repair the transmission came to $2,518.28. The failing part was the control system located within the transmission case. The transmission and all its internal components, being part of the drive train. It is implied in the service contract, some of the major defects include (but not limited to) Improper shifting or functioning in any gear. The decision to refuse coverage appears to be arbitrary and biased. I request a refund of $1595.00

  

  Business response

  09/13/2021

  To Whom it may concern,
  
  
  As our customer stated in her communication with the BBB she completed the purchase of **** Audi TT on Oct 5th 2020. The financing for her purchase was secured with ***************************. This lender also offers several optional products like: extended service contracts, GAP insurance policies, etc. Chicago Auto Place presented available options to our customer, **************************************** and one of the products she chose to proceed with was the extended warranty. The warranty declaration contract #******** the customer is referring to in her complaint to BBB includes detailed information about offered coverage and its limitations. Since Chicago Auto Place is not involved in any warranty claims and their processing by the warranty administrator (in this case **************************** ***** selected by *************************** to oversee "Secure One Vehicle Protection" part of their business, we didn't have any knowledge of the problems our customer was experiencing. During my phone conversation with **************************************** which took place at the end of August of 2021, I advised her that the justification for turning down customers' claim should be provided by the warranty administrator directly to her since she is the policy holder. Any further questions, disputes, policy cancellation requests, etc would have to be addressed with the same organization instead of Chicago Auto Place since we don't have any impact on how they conduct their business. With that being said, **************************************** needs to direct her complaint to ***************************/**************************** **** to process her policy cancellation request as well as the refund.             

  Customer response

  10/05/2021

   
  Complaint: 15786340
  
  I am rejecting this response because: 

   

  As I mentioned, I only heard from your office when my complaint was opened in August and then closed in September. I never received a notice on September 14, 2021 requesting any further input. I repeat, I never received any correspondence from your office on 9 14 21. If I had I would have certainly responded. My stance remains the same. Chicago auto place is selling worthless warranties to people, and will not deviate or take any responsibility or action that would impact this 100% profitable valueless venture .Their entire reasoning is "Too bad, we sold you a worthless product, if you don't like it, talk to your hand, because we aren't going to stand behind what we sell.".

  
  
  Sincerely,
  
  **************************************

  

  Business response

  10/09/2021

  As we stated in the previous communication in regards to customer's claim, the complaint has to be directed to the warranty administrator and/or to ***************************. Chicago Auto Place has no impact on any claims processing or any product cancellation processing. 

   

  Customer response

  10/13/2021

   
  Complaint: 15786340
  
  I am rejecting this response because: Chicago Auto Place took my money, and they are the ones who made the profit from this transaction. They then sold and transferred my warranty to an irreputable company, so they could wash their hands of this, transaction and claim it is someone elses problem,knowing their shill co-conspirators  will never honor any claim, and maintain their 100% profit margin on a worthless product. They and their actions should be reported to the ******** attorney general. 
  
  Sincerely,
  
  **************************************

• Initial Complaint

  05/28/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchases a vehicle on My 12th and within 24 hours it broke down. They didnt come get the car until the 15th. On the 17th i got a loaner vehicle, they called me an hour after I picked up the loaner they called me and said it was fixed. I put 9000.00 cash on this car and they financed 3000.00 plus extra fees. I financed for 3000.00 but they said after I paid it all off, the financing, the total I would be paying in addition to the 9000.00 cash was 8748.00. Which is alot. I picked up the car MAy17th and less than 24 hours after that the check engine light came on and I returned it on the 18th and they gave me another loaner. They called and said it was ready to pick up on the 21st. I had a 15 day 500. mile warranty, they said they were driving it around they said to test it for a long time both times to test it. using up those miles. I picked it up again on the 21st. I called on the 22nd to say the odometer was racking up miles faster than I was traveling. Then it broke down again yesterday with me and my 4 kids and a 2 years old on the expressway. I want a full refund. I cant have this car keep breaking down with my kids in the car. And the car having issues 3 times in two weeks.

  Customer response

  06/01/2021

  
  Complaint: 1551
  
  I am rejecting this response because: This Vehicle broke down on me the side of the highway twice with my children in vehicle youngest is 2 yrs of age I had to get that vehicle serviced 3 times  since  I bought the vehicle May 12th shut down highway at 12am May 13th 2021 (couldn’t drive it)car dealership pickup May 15th evening 6:30pm May 17th  got a loner car 2 hrs later vehicle was ready for pickup they said Hood sensor, got vehicle less than 24 hrs of driving Check engine light came on return May 18th got another loner car My vehicle was ready for pick up vehicle May 23rd or 24th and May 27th the vehicle cut off once again with my kids with me on the highway and it did the very same thing it did the first day I bought the within less than 24 hrs of having that car That Vehicle is very unreliable, very unsafe for Me and my children and I would just want my money back question to the dealer how is it you guys said that I ran those miles up and that car was in y’all possession more than I had the vehicle all this less than 15days you guys even told me since the car been at the shop everyday y’all have been testing it that’s running miles s up too not a reliable vehicle especially for the amount I put down..
  
  Sincerely,
  
  Octavia *****

  

  Business response

  06/02/2021

  We understand that Octavia's new vehicle broke down on her and since we stand behind the product we sell, we repaired the vehicle with no cost to the customer. It seems like the customer is confusing implied warranty coverage for 15 days or 500 miles (whatever comes first) with the return policy. Once again, Octavia's vehicle is repaired, road tested and safe to drive awaiting to be picked up by the customer. We believe that Chicago Auto Place by completing all necessary post sell repairs, addressed everything that should be the reasonable expectation from the customer's standpoint. 

  Customer response

  06/04/2021

  
  Complaint: 15510557
  
  I am rejecting this response because:This Vehicle is very unsafe for it needed to be serviced 3 times within 15 days that will send up a red flag. First you guys told me it was the Hood sensor now I’m just hearing in your argument that It read low octane mix gas What? First time hearing that ...Question? If this whole time being the alternator how did you guy’s miss that reading the very first time the vehicle stop on me and then second time needed service check!engine light came on then you guys said you checked again y’all took care of the problem, then it stop once again and it did the same exact thing when the vehicle stop the very first time less than 24 hours of having that vehicle I would just like a full refund Please!
  
  Sincerely,
  
  Octavia *****

• Initial Complaint

  05/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2008 Cadillac CTS TWD w/1SB on 08/15/20. Upon purchasing the vehicle in question the car had to be jumped off to start back up before we left the lot. I was told by the dealership that the “battery” was defective and that was the only issue with the car. Moving forward I purchased a “new battery” to resolve the “dead battery” issue. This only led to more problems I have documentation & receipts surrounding this issue. The car drains my battery while the car is not being driven at all. Attached are receipts dates and money spent.

  

  Business response

  05/04/2021

  To Whom it may concern,
  
  Mr. ***** purchased the 2008 Cadillac CTS on 08/15/2020 with 48,144 miles. Chicago Auto Place wasn’t notified by the customer at any point after sale about any ongoing issues with his new vehicle. The first receipt attached by Mr. ***** to his complaint was dated 12/31/2020, which is over four months after sale and at that point the vehicle had already 55,260 miles. If there was an issue covered by the terms of “implied warranty” within fifteen days or five hundred miles after the sale Chicago Auto Place would have taken responsibility for the repair. If we’d receive the report of the issue not covered by implied warranty within the first month after sale we would definitely offer our customer a goodwill assistance. With that being said we believe that it’s not a reasonable expectation that Chicago Auto Place should be responsible for any repairs the customer authorized almost five months (and later) after the sale and over seven thousand miles more on the odometer. 
  
  

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