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Business Profile

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Ziip Stock

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a order for 3 items which were delivered on 1/6/25, I did not receive my entire order therefore I reached out to the company, I did what was asked and sent a picture of what I did receive, they are not communicating, still have zero resolution on the outcome of this and have had to since purchase additional items to make the items I have received from them even work since I never received my battery, I have not received a refund or the item and have not heard from the company since I sent my picture in

  • Initial Complaint

    Date:06/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase $174.24 of product on 05/23 from the company. They shipped with ***** **** delivered my package to the wrong address. I followed up with Ziip Stock letting them know and forwarding all my correspondence with **** and **** findings as was advised to do. I received one follow up email on June 5th after sending them screen shots of my conversation asking only for my address and since they have no followed up or reached out. I have sent two emails to date and there has been no respond.

  • Initial Complaint

    Date:03/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order, I was charged, a shipping label was created, but it never shipped, I never received the product and the company is unresponsive to my emails.

  • Initial Complaint

    Date:12/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on November 29th for two items. On December 1st I received my package but it only had one item in it. I immediately emailed the company with no response. I have since emailed several times. There is no contact phone number. Finally on December 15 the company responds to send my defective item back. There is no defective item I did t get the item at all. I have asked for them to ship me the missing item. All communication has again stopped. I want the item or my money back.

  • Initial Complaint

    Date:02/14/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/3 I ordered 10 vapes from Ziipstock (ZS3071108840). On 2/6 I received a total of just 3 vapes. I sent them over $150 for all 10 vapes, again, only receiving 3. I have made contact with the company via emails sent to sales@Ziipstock at least four times and had absolutely no response. They either owe me $$$ for the 7 vapes I never got or they should send the vapes immediately.

  • Initial Complaint

    Date:08/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 26th, 2022, I placed an order with Ziipstock.com for 15 vapes called Mr. **** The total came to ****** with the order# ZS307174246. I received the vape pens, however I have had them in the past directly from the source and the ones ziipstock sold me were not the real Mr. *** vapes. They tasted like old vape oil and started tasting like burnt oil after a day of using it. I had returned the rest of my unopened product immediately and never heard back. Ive sent multiple emails and would try to call them but they have no contact number to reach them! They owe me about $180.00 for the returned product and are no where to be contacted.

Ziip Stock is NOT a BBB Accredited Business.

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