ComplaintsforSonnenberg Landscaping Material and Supply
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/13/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
They came out in June, and charged me $75 for them coming out and looking at the potential job. They agreed to do the job. One of the guys even came out and had the utilities people come out and mark the lines. After that, it took forever before I heard from them. They never called to say they weren't going to do the job, I had to go in and ask what was going on. They then called around Thanksgiving to say they were not going to be able to take the job. I think that since they agreed and then redacted, they should return my $75.Business response
12/14/2021
The $75 is a consultation fee for our designer or project manager to come out and look at any property. This covers their time, truck and fuel; none of which are free. It is unfortunate we could not get to your project in the time you wanted. We cannot refund the $75 because our project manager did do a site visit. Consultation fees are non-refundable.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1460 Frank Scott Pkwy W
Belleville, IL 62223-6815
Business hours
Today,8:00 AM - 4:30 PM
MMonday | 8:00 AM - 4:30 PM |
---|---|
TTuesday | 8:00 AM - 4:30 PM |
WWednesday | 8:00 AM - 4:30 PM |
ThThursday | 8:00 AM - 4:30 PM |
FFriday | 8:00 AM - 4:30 PM |
SaSaturday | 8:00 AM - 4:00 PM |
SuSunday | 9:00 AM - 2:00 PM |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.