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Complaint Details
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Initial Complaint
04/05/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
They don't repair what they sell you after sell but still sell productsBusiness response
04/08/2024
Al. I am so sorry you feel that way.
1. Your windows were installed 20 years ago.
2. ************ has moved and is much further from your home.
3. I will be happy to dispatch a service technician.
4. As explained to you, the cost of travel time and actual service time will be prohibitive.
5. There are many windows technicians very close to you. *********** window repair near me.
6. If you are willing to pay to cost of a technician 4 hours travel time and the cost of actual work time, please call the office.
My sincere apology if this was not communicated clearly from the start.
Best thoughts,
**** Schmidt
Customer response
04/08/2024
Complaint: 21537255
I am rejecting this response because: they were sent out with rep from factory to up date hard ware only did one window and took rest of parts I call factory and they said they should have done it we gave them hard ware
Sincerely,
*********************Business response
04/09/2024
Al.
May I suggest you call me direct. Sounds like a series of mis communication.
************
Customer response
04/09/2024
Complaint: 21537255
I am rejecting this response because:
Sincerely,
********************* I try to call he doesn't respond
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Contact Information
1585 Beverly Ct Ste 116
Aurora, IL 60502-8731
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.